Loanguys.com (loanguys.com) has a 4.3 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 81% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 80% of negative reviews; 39 of them were added in the last 12 months. Last updated 2026-08-10.
Enjoyed speaking to my rep Gisell but the rest of the staff I felt like they were there only to collect a check. It also seemed as if the right hand didn't know what the left hand needed. Miserable times but in the end , they came through
Jeremy was great
Shervin was a great loan officer that guided me correctly throughout the loan process. This was my first experience with loan guys and Shervin and would use them again. The property was not "conforming" and after Shervin did his due diligence he assured me it could be done. I appreciate his hard work and the processors and underwriters.
Loanguys helped me with a very difficult loan for a legal non-conforming property. Shervin stuck it out with me jumping through more hoops than a circus performer. Excellent job. Hopefully, the next one will not be so crazy.
Thank you Timothy !! Your communication and walking us thru this loan made us feel relaxed and enjoyed the expierence. I'm excited for our next purchase. Looking forward to working with you again ! Highly recommended.
Arianna and her team were wonderful we highly recommend to anyone.
From day one working with loan personnel was casual, informative, and assuring, no pressure.
Watch out for Bait & switch. Was quoted 5.875%, then 3 weeks AFTER my apprisial came back (higher than estimated) Jeremy the loan officer said oops he made a “honest” mistake and the rate is now 6.75%. My LTV was 70%, my credit is great 740. So 3 weeks after charging me over $700 for an appraisal and promising me in writing a 5.875% rate, the Loanguys come back with almost 1% more interest rate. I should have read reviews first and followed the rule if it sounds too good to be true than it is. These guys are true scam artists bait & swith masters. Take your business somewhere else. I live in Michigan and this was April/May 2026 timeframe
The loan process was smooth. Closed all 4 loans.
Sara was very helpful and encouraging through my first experience. She was knowledgeable and informative
Good communication, very professional representatives, good competitive rates
Roberto did a great job. We had a few unexpected hurdles but he stuck with it and got the loan done. His follow up was excellent. I'll be back for future loans.
Vaughn Cromwell was our "loanguy", he is extremely knowledgeable, professional and thorough. We have done 2 loans with them without any issues. I would highly recommend them to my friends.
Ease of complete process. Adriana was on point and kept me informed of all details and application process was a breeze.
Had to send the same documents repeatedly, communication was terrible, was told one rate never got the papers to lock it in, wh n I did the rate was 2 percent higher with pre payment penalty. My rep and underwriter apparently never communicated because the numbers never matched. Was the worst loan experience I have ever had all the way to close which was more of the same paperwork was wrong and had to sit in closing office waiting on the corrections.
We’re sorry to hear the process felt frustrating — that’s never the experience we want anyone to walk away with. To clarify, our team works hard to keep files moving efficiently and to communicate updates as they come in. In many cases, requesting documents more than once can happen when updated or corrected versions are needed to meet underwriting and regulatory requirements. We aim to be as clear as possible when that occurs. Regarding the rate and loan terms, pricing is not finalized until a rate is formally locked. Until that point, rates can change daily with the market, and final terms are always disclosed and reviewed prior to closing for approval. We also have multiple checkpoints between origination, processing, and underwriting to keep numbers aligned. If there were moments where communication felt inconsistent, we take that feedback seriously and will continue working to improve that coordination.
Vaughn Cromwell was our "loanguy" he is great! Made the whole process understandable and he was responsive to our questions and concerns!
Natalia is a phenomenal loan officer she makes the deals seamless complete joy to work with
Loan Guys is fantastic. Once you've worked with them, you'll never want to go elsewhere. I really enjoyed collaborating with Jeremy and his team. I'm closing today, and I owe all the credit to Jeremy, Kelsey, and the rest of the team. Thank you, Loan Guys! Much appreciated.
62 reviews matching