Thank you so much for your fantastic 5-star review! We’re delighted to hear that John provided such excellent service and made the process easy with his professionalism, patience, and expertise. We’ll be sure to share your kind words with him and let him know how much you appreciate his support.
Going above and beyond for our customers is what we strive for, and we’re grateful for your recommendation. Thank you for choosing LOCKLY!
Thank you for your wonderful review!
We’re glad to hear that we were able to assist you with your Lockly lock issue. We appreciate your patience while waiting for a callback, and we’re happy that Rusel was able to provide the support you needed. We’ll be sure to share your kind words with him.
Providing helpful, thorough, and patient service is always our goal, and we truly appreciate you taking the time to share your experience.
Thank you again for choosing us!
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Mariette Fanning · 写过 3 条评价 · 体验于 2026-07-30 ·
★★★★★
有许多锁定选项可用...
网站上有许多锁定选项。客户服务对找到我需要的东西并下订单非常有帮助。
Lockly 回复2026-07-31
Thank you for the 5-star review! We're happy to hear you found the wide selection of locks helpful and that our customer service team was able to assist you in finding the right option and placing your order. We truly appreciate your feedback and look forward to serving you again!
Thank you, J Strong, for the wonderful 5-star review! We're so glad to hear that our agent was able to help you resolve the lock issue and get a replacement. We'll be sure to share your kind words with the team, even if we don't know exactly who assisted you. We appreciate your support and are always here if you need anything in the future!
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Anthony Lewis · 写过 2 条评价 · 体验于 2026-07-30 ·
★★★★★
优秀的沟通能力
Lockly 回复2026-07-31
Thank you so much for the 5-star review! I'm glad you had a great experience, and I truly appreciate your kind words about the communication. It was a pleasure working with you, and I hope to help you again in the future!
Thank you so much for your wonderful 5-star review! We're thrilled to hear that Rusel was able to get your lock synced with the Control Hub and guide you through setting up your activation code and fingerprints.
Providing patient, personalized support is what we strive for, and we're delighted that Rusel made the process smooth and successful for you.
We truly appreciate you choosing Lockly and taking the time to share your experience. If you ever need assistance in the future, our team is always here to help.
Thank you for being part of the Lockly family!
Thank you for sharing your experience!
We’re happy to hear that our customer service team was able to guide you through setting up your second camera and assist you with the app. We understand that getting everything connected can take some time, and we’re glad our team was able to patiently answer your questions and support you throughout the process.
We appreciate you choosing Lockly for your home security needs and thank you for your kind words. We’re always here to help!
Thank you for your wonderful 5-star review! We're thrilled to hear that John provided such an outstanding customer service experience. We'll be sure to share your kind words with him. While we're sorry he wasn't able to resolve the issue directly, we're glad he was knowledgeable, honest, and made sure you were connected with the right team to help. We truly appreciate your feedback and thank you for choosing Lockly!
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Robert · 写过 3 条评价 · 体验于 2026-07-27 ·
★★★★★
非常友好和快速的技术…
非常友好和快速的技术支持
Lockly 回复2026-07-28
Thank you for your 5-star review! We're delighted to hear that you found our technical support team friendly and quick to assist. Providing fast, helpful service is always our goal, and we truly appreciate you taking the time to share your experience. Thank you for choosing Lockly!
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Lorna · 写过 1 条评价 · 体验于 2026-07-28 ·
★★★★★
艾莉非常乐于助人,而且很快就帮了我很多忙。
艾莉非常乐于助人,并且很快回答了我的问题。
Lockly 回复2026-07-28
Thank you so much for your 5-star review! We're delighted to hear that Ellie was so helpful and responded to your query so quickly. We'll be sure to pass along your kind words to her. We truly appreciate your feedback and look forward to assisting you again in the future!
Thank you for your wonderful 5-star review! We're so pleased to hear that you received top-notch support and that our technician was able to assist you so quickly, even in the evening. It's great to know their patience and dedication helped resolve your issue. We also appreciate your feedback about our customer support improvements. While we understand there can be a learning curve with smart locks, we're glad you feel they're well worth it. Thank you for choosing Lockly, and we look forward to supporting you whenever you need us!
Thank you so much for your amazing 5-star review! We're delighted to hear that you had such a positive experience with our support team.
We're happy to let you know that the team member who assisted you was Alex. We'll be sure to share your kind words and recognition with Alex. It’s wonderful to hear that Alex patiently guided you through installing the sensor, connecting your lock to Wi-Fi, and made the entire process enjoyable.
Providing patient, friendly, and personalized support is what we strive for, and we're grateful that Alex was able to make your setup experience a great one.
Thank you for choosing Lockly and for taking the time to share your feedback. We truly appreciate your support and look forward to assisting you whenever you need us.
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Elvira Berry · 写过 1 条评价 · 体验于 2026-07-26 ·
★★★★★
优秀的聆听者和引导者
优秀的倾听者和向导!我们和约翰一起工作很容易!
Lockly 回复2026-07-27
Thank you so much for your wonderful review! We're delighted to hear that John was an excellent listener and guide throughout your experience. Providing clear, attentive, and personalized support is what we strive for, and we're glad he made the process easy for you. We'll be sure to share your kind words with John—he'll truly appreciate the recognition. Thank you for choosing Lockly!
Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that John was able to turn a frustrating situation into a positive one.
Providing thoughtful, personalized support is exactly what we strive for, and we're glad John took the time to listen, understand your concerns, and work with our team to find the right solution. We'll be sure to share your feedback with him and recognize him for his outstanding service.
Thank you for choosing Lockly. We truly appreciate your support and hope you enjoy your new Lockly Visage!
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Roger · 写过 1 条评价 · 体验于 2026-07-27 ·
★★★★★
我拥有几套 Lockly 锁具……
在过去的七年里,我拥有多套 Lockly 锁具,他们始终为自己的产品提供支持。
Lockly 回复2026-07-28
Thank you for your continued support and for your 5-star review! We're honored that you've trusted Lockly for the past seven years. It means a great deal to know that our commitment to standing behind our products has earned your confidence. We truly appreciate your loyalty and look forward to serving you for many more years to come!
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C.E.Smith · 写过 1 条评价 · 体验于 2026-07-27 ·
★★★★★
亚历克斯知识渊博,乐于助人且高效
Alex 真的知识渊博,乐于助人,并且为我配置我的 Lockly 锁提供了创意......而且效率很高。亚历克斯消化了我之前的案件电话记录 - 并立即了解了我的情况。
Lockly 回复2026-07-28
Thank you for your fantastic 5-star review! We're thrilled to hear that Alex provided such knowledgeable, helpful, and efficient support. It's great to know he took the time to review your previous case notes, quickly got up to speed on your situation, and offered creative ideas to help you configure your Lockly lock. We'll be sure to share your kind words with Alex. Thank you for choosing Lockly—we're always here if you need us!
Thank you for taking the time to share your experience! We're so glad to hear that what started as a simple inquiry turned into a positive resolution.
At Lockly, we believe that sometimes a phone call is the quickest and most effective way to help, and we're happy Sandra was able to review your situation, explore the available options, and provide a replacement that resolved the issue. We'll be sure to share your kind words with her—she'll be thrilled to know her responsiveness and dedication made such a positive impression.
Thank you for choosing Lockly and for your 5-star review. We truly appreciate your support!
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Christopher Yan · 写过 1 条评价 · 体验于 2026-07-25 ·
★★★★★
约翰对我的帮助非常有帮助……
John 非常乐于帮助我解决 Vision Elite 锁的 Wi-Fi 连接问题。花了几分钟,约翰才帮我重新连接到 Wi-Fi。
Lockly 回复2026-07-27
Thank you for sharing your experience! We're glad to hear that John was able to quickly help troubleshoot your Wi-Fi connection issue with your Vision Elite lock and get you reconnected.
We know how important a reliable connection is, and we're happy John was able to provide clear, efficient support and resolve the issue in just a few minutes. We'll be sure to share your kind words with him—he'll appreciate the recognition.
Thank you for choosing Lockly. We truly appreciate your feedback and are always here to help!
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Paul Castellano · 写过 1 条评价 · 体验于 2026-07-25 ·
★★★★★
感谢约翰,很容易修复!
Lockly 回复2026-07-27
Thank you for your great review! We're happy to hear that John was able to make the fix easy and straightforward for you.
We'll be sure to share your kind words with John—he'll appreciate knowing that his support helped make your experience a positive one. Thank you for choosing Lockly, and we're always here to help!
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george · 写过 1 条评价 · 体验于 2026-07-25 ·
★★★★★
约翰提供的轻松帮助
Lockly 回复2026-07-27
Thank you for your kind review! We're glad to hear that John made your support experience easy and straightforward.
Providing helpful, efficient, and friendly service is what we strive for, and we'll be sure to share your positive feedback with John. Thank you for choosing Lockly—we truly appreciate your support!