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家庭服务

Lockly

60 条评价

5.060 条评价
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关于 Lockly

数据更新
网站
lockly.com
分类
家庭服务
所在地
United States · west milford
状态
待认证
近 12 个月
60 条评价
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Lockly靠谱吗?

Lockly(lockly.com)在 OK.one 的综合评分为 5.0 分(满分 5 分),基于本站收录的 60 条用户评价,属于家庭服务分类,口碑优秀。好评高度一致,100% 的评价为 4 星及以上。数据最后更新于 2026-08-10。

用户怎么说

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Aileen Uychocde · 写过 1 条评价 · 体验于 2026-07-30 ·

约翰绝对是优秀的!非常耐心和乐于助人

约翰绝对是优秀的!他在整个过程中非常专业、耐心、知识渊博,并且非常乐于助人。他让一切变得容易理解,并竭尽全力解决问题。我衷心感谢他出色的客户服务和支持。 10/10——我强烈推荐约翰!

Lockly 回复2026-07-31

Thank you so much for your fantastic 5-star review! We’re delighted to hear that John provided such excellent service and made the process easy with his professionalism, patience, and expertise. We’ll be sure to share your kind words with him and let him know how much you appreciate his support. Going above and beyond for our customers is what we strive for, and we’re grateful for your recommendation. Thank you for choosing LOCKLY!

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Daisy · 写过 2 条评价 · 体验于 2026-07-30 ·

我们的 Lockly 锁出现了问题……

我们的 Lockly 锁在工作时遇到了问题。打电话,虽然等待时间很长,但我留言并接到回电。安排早上回电话。 Rusel 对我非常有帮助、彻底且耐心。很棒的客户服务!

Lockly 回复2026-07-30

Thank you for your wonderful review! We’re glad to hear that we were able to assist you with your Lockly lock issue. We appreciate your patience while waiting for a callback, and we’re happy that Rusel was able to provide the support you needed. We’ll be sure to share your kind words with him. Providing helpful, thorough, and patient service is always our goal, and we truly appreciate you taking the time to share your experience. Thank you again for choosing us!

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Mariette Fanning · 写过 3 条评价 · 体验于 2026-07-30 ·

有许多锁定选项可用...

网站上有许多锁定选项。客户服务对找到我需要的东西并下订单非常有帮助。

Lockly 回复2026-07-31

Thank you for the 5-star review! We're happy to hear you found the wide selection of locks helpful and that our customer service team was able to assist you in finding the right option and placing your order. We truly appreciate your feedback and look forward to serving you again!

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A Strong · 写过 1 条评价 · 体验于 2026-07-29 ·

我的经纪人,我不记得他的名字了……

我不记得我的经纪人的名字了,他非常友善且乐于助人。旧锁出现一些问题后,给我换了一把新锁。 -J·斯特朗

Lockly 回复2026-07-31

Thank you, J Strong, for the wonderful 5-star review! We're so glad to hear that our agent was able to help you resolve the lock issue and get a replacement. We'll be sure to share your kind words with the team, even if we don't know exactly who assisted you. We appreciate your support and are always here if you need anything in the future!

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Anthony Lewis · 写过 2 条评价 · 体验于 2026-07-30 ·

优秀的沟通能力

Lockly 回复2026-07-31

Thank you so much for the 5-star review! I'm glad you had a great experience, and I truly appreciate your kind words about the communication. It was a pleasure working with you, and I hope to help you again in the future!

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Tom · 写过 1 条评价 · 体验于 2026-07-28 ·

我在将锁同步到...时遇到问题

我在将锁同步到控制中心时遇到问题。 Lockly 支持团队的 Russel 耐心地引导我完成了整个过程,并能够帮助我让我的锁完美运行。她甚至还花了额外的时间亲自引导我完成激活码和指纹激活的设置。

Lockly 回复2026-07-29

Thank you so much for your wonderful 5-star review! We're thrilled to hear that Rusel was able to get your lock synced with the Control Hub and guide you through setting up your activation code and fingerprints. Providing patient, personalized support is what we strive for, and we're delighted that Rusel made the process smooth and successful for you. We truly appreciate you choosing Lockly and taking the time to share your experience. If you ever need assistance in the future, our team is always here to help. Thank you for being part of the Lockly family!

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Jurgita Eisenmann · 写过 1 条评价 · 体验于 2026-07-29 ·

我们刚刚购买了我们的第一个 Lockly 并且......

我们刚刚购买了第一台 Lockly,但在应用程序上下载第二台相机时遇到了问题。客服解释了如何操作,并在整个过程中一直陪伴着我,耐心回答我的所有问题。谢谢

Lockly 回复2026-07-30

Thank you for sharing your experience! We’re happy to hear that our customer service team was able to guide you through setting up your second camera and assist you with the app. We understand that getting everything connected can take some time, and we’re glad our team was able to patiently answer your questions and support you throughout the process. We appreciate you choosing Lockly for your home security needs and thank you for your kind words. We’re always here to help!

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Willo Willo · 写过 1 条评价 · 体验于 2026-07-26 ·

约翰是最好的顾客之一……

约翰是我一生中有幸合作过的最好的客户服务代理之一。 他知识渊博,诚实,并尽其所能尝试解决我的问题。尽管他无法解决问题,但他确保我与合适的人取得了联系。

Lockly 回复2026-07-28

Thank you for your wonderful 5-star review! We're thrilled to hear that John provided such an outstanding customer service experience. We'll be sure to share your kind words with him. While we're sorry he wasn't able to resolve the issue directly, we're glad he was knowledgeable, honest, and made sure you were connected with the right team to help. We truly appreciate your feedback and thank you for choosing Lockly!

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Robert · 写过 3 条评价 · 体验于 2026-07-27 ·

非常友好和快速的技术…

非常友好和快速的技术支持

Lockly 回复2026-07-28

Thank you for your 5-star review! We're delighted to hear that you found our technical support team friendly and quick to assist. Providing fast, helpful service is always our goal, and we truly appreciate you taking the time to share your experience. Thank you for choosing Lockly!

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Lorna · 写过 1 条评价 · 体验于 2026-07-28 ·

艾莉非常乐于助人,而且很快就帮了我很多忙。

艾莉非常乐于助人,并且很快回答了我的问题。

Lockly 回复2026-07-28

Thank you so much for your 5-star review! We're delighted to hear that Ellie was so helpful and responded to your query so quickly. We'll be sure to pass along your kind words to her. We truly appreciate your feedback and look forward to assisting you again in the future!

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Christopher Alessi · 写过 2 条评价 · 体验于 2026-07-27 ·

我得到的支持是一流的

我得到的支持是一流的。 我晚上处理了很多问题,10 分钟内就得到了支持。 技术人员很有耐心,和我一起工作了一个小时才修好。 Lockley 的客户支持有了很大改善,他们非常值得信赖,尽管有时可能很复杂,但这是非常值得的。

Lockly 回复2026-07-28

Thank you for your wonderful 5-star review! We're so pleased to hear that you received top-notch support and that our technician was able to assist you so quickly, even in the evening. It's great to know their patience and dedication helped resolve your issue. We also appreciate your feedback about our customer support improvements. While we understand there can be a learning curve with smart locks, we're glad you feel they're well worth it. Thank you for choosing Lockly, and we look forward to supporting you whenever you need us!

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MelanieHein · 写过 3 条评价 · 体验于 2026-07-28 ·

不幸的是我不记得了……

不幸的是我不记得这个人的名字了。这是 7 月 28 日,她在美国东部时间下午 4 点至 4:35 左右与我通电话。 她引导我完成了安装传感器、设置锁并将其连接到我的 WiFi 的所有步骤。她对我从来没有失去耐心,而且和我交谈实际上很有趣。她给了我 5 星服务(满分 5 星)!

Lockly 回复2026-07-29

Thank you so much for your amazing 5-star review! We're delighted to hear that you had such a positive experience with our support team. We're happy to let you know that the team member who assisted you was Alex. We'll be sure to share your kind words and recognition with Alex. It’s wonderful to hear that Alex patiently guided you through installing the sensor, connecting your lock to Wi-Fi, and made the entire process enjoyable. Providing patient, friendly, and personalized support is what we strive for, and we're grateful that Alex was able to make your setup experience a great one. Thank you for choosing Lockly and for taking the time to share your feedback. We truly appreciate your support and look forward to assisting you whenever you need us.

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Elvira Berry · 写过 1 条评价 · 体验于 2026-07-26 ·

优秀的聆听者和引导者

优秀的倾听者和向导!我们和约翰一起工作很容易!

Lockly 回复2026-07-27

Thank you so much for your wonderful review! We're delighted to hear that John was an excellent listener and guide throughout your experience. Providing clear, attentive, and personalized support is what we strive for, and we're glad he made the process easy for you. We'll be sure to share your kind words with John—he'll truly appreciate the recognition. Thank you for choosing Lockly!

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Longtime Lockly customer · 写过 1 条评价 · 体验于 2026-07-26 ·

约翰出色的客户服务

经过多年对我现有的 Lockly 锁的不满后,约翰提供了真正出色的客户服务。他仔细倾听,了解我情况的紧迫性,将问题上报给他的主管,并安排了平等的交换更新的 Lockly Visage 型号。他很有耐心、反应敏捷、友善,并且专注于寻找真正的解决方案,而不是简单地重复标准的故障排除步骤。我非常感谢他的帮助。约翰将一次非常令人沮丧的经历变成了一次积极的经历,绝对值得五颗星和洛克利的认可。

Lockly 回复2026-07-27

Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that John was able to turn a frustrating situation into a positive one. Providing thoughtful, personalized support is exactly what we strive for, and we're glad John took the time to listen, understand your concerns, and work with our team to find the right solution. We'll be sure to share your feedback with him and recognize him for his outstanding service. Thank you for choosing Lockly. We truly appreciate your support and hope you enjoy your new Lockly Visage!

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Roger · 写过 1 条评价 · 体验于 2026-07-27 ·

我拥有几套 Lockly 锁具……

在过去的七年里,我拥有多套 Lockly 锁具,他们始终为自己的产品提供支持。

Lockly 回复2026-07-28

Thank you for your continued support and for your 5-star review! We're honored that you've trusted Lockly for the past seven years. It means a great deal to know that our commitment to standing behind our products has earned your confidence. We truly appreciate your loyalty and look forward to serving you for many more years to come!

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C.E.Smith · 写过 1 条评价 · 体验于 2026-07-27 ·

亚历克斯知识渊博,乐于助人且高效

Alex 真的知识渊博,乐于助人,并且为我配置我的 Lockly 锁提供了创意......而且效率很高。亚历克斯消化了我之前的案件电话记录 - 并立即了解了我的情况。

Lockly 回复2026-07-28

Thank you for your fantastic 5-star review! We're thrilled to hear that Alex provided such knowledgeable, helpful, and efficient support. It's great to know he took the time to review your previous case notes, quickly got up to speed on your situation, and offered creative ideas to help you configure your Lockly lock. We'll be sure to share your kind words with Alex. Thank you for choosing Lockly—we're always here if you need us!

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Paul Gasca · 写过 1 条评价 · 体验于 2026-07-26 ·

简单查询的惊人结果

令我惊讶和印象深刻的是,在发送有关 LOCKLY WiFi 集线器的询问后不久,他们实际上没有来回发送电子邮件,而是打电话给我解决问题。我在电话中采访的代表桑德拉(Sandra)查看了所有选项,并通过免费向我发送替换件来解决问题。我给他们五星级的评价,因为他们反应敏捷,以客户服务为导向。谢谢桑德拉。

Lockly 回复2026-07-27

Thank you for taking the time to share your experience! We're so glad to hear that what started as a simple inquiry turned into a positive resolution. At Lockly, we believe that sometimes a phone call is the quickest and most effective way to help, and we're happy Sandra was able to review your situation, explore the available options, and provide a replacement that resolved the issue. We'll be sure to share your kind words with her—she'll be thrilled to know her responsiveness and dedication made such a positive impression. Thank you for choosing Lockly and for your 5-star review. We truly appreciate your support!

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Christopher Yan · 写过 1 条评价 · 体验于 2026-07-25 ·

约翰对我的帮助非常有帮助……

John 非常乐于帮助我解决 Vision Elite 锁的 Wi-Fi 连接问题。花了几分钟,约翰才帮我重新连接到 Wi-Fi。

Lockly 回复2026-07-27

Thank you for sharing your experience! We're glad to hear that John was able to quickly help troubleshoot your Wi-Fi connection issue with your Vision Elite lock and get you reconnected. We know how important a reliable connection is, and we're happy John was able to provide clear, efficient support and resolve the issue in just a few minutes. We'll be sure to share your kind words with him—he'll appreciate the recognition. Thank you for choosing Lockly. We truly appreciate your feedback and are always here to help!

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Paul Castellano · 写过 1 条评价 · 体验于 2026-07-25 ·

感谢约翰,很容易修复!

Lockly 回复2026-07-27

Thank you for your great review! We're happy to hear that John was able to make the fix easy and straightforward for you. We'll be sure to share your kind words with John—he'll appreciate knowing that his support helped make your experience a positive one. Thank you for choosing Lockly, and we're always here to help!

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george · 写过 1 条评价 · 体验于 2026-07-25 ·

约翰提供的轻松帮助

Lockly 回复2026-07-27

Thank you for your kind review! We're glad to hear that John made your support experience easy and straightforward. Providing helpful, efficient, and friendly service is what we strive for, and we'll be sure to share your positive feedback with John. Thank you for choosing Lockly—we truly appreciate your support!