Thank you so much for your incredible 5-star review! We truly appreciate your kind words and are thrilled to hear about your positive experience with our team. Providing professional, responsive, and efficient support is something we take great pride in, and we’re glad our team was able to assist you promptly and effectively.
We’re also grateful for your trust in Lockly and your recognition of both our innovative hardware and customer service. Your feedback means a lot to us and motivates us to continue delivering the best experience possible for our customers. Thank you for being part of the Lockly family!
Thank you for sharing your experience and for the wonderful 5-star review! We’re glad to hear that John was able to follow up with you and provide the guidance you needed. We appreciate him taking the time to walk you through connecting your hub, getting your camera working, and setting up fingerprint access. We’ll be sure to share your kind words with John!
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Ed Yoder · 写过 1 条评价 · 体验于 2026-08-03 ·
★★★★★
知识渊博且友善
Lockly 回复2026-08-04
Thank you for your wonderful 5-star review! We’re so glad to hear that you had a knowledgeable and friendly experience with our team. Providing helpful and supportive service is what we strive for, and we truly appreciate you taking the time to share your feedback.
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Rachel · 写过 2 条评价 · 体验于 2026-08-03 ·
★★★★★
吉非常乐于助人,并确保我…
Gie 非常乐于助人,并确保我能够更改我的锁上的密码,因为它是我刚购买的房屋附带的。
谢谢,吉!
Lockly 回复2026-08-04
Thank you for your wonderful 5-star review! We’re so glad to hear that Gie was able to assist you with accessing your lock and changing the code after moving into your new home. We understand how important it is to feel secure, and we’re happy that Gie provided the guidance and support you needed. We’ll be sure to share your kind words with her!
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Sean Marietta · 写过 2 条评价 · 体验于 2026-08-03 ·
★★★★★
等待时间超过一个小时,但问题...
等待时间超过一个小时,但问题很快就解决了。
Lockly 回复2026-08-04
Thank you for sharing your feedback! We appreciate your patience while waiting to connect with our team, and we’re glad to hear that once you reached us, your issue was resolved quickly. We’re always working to improve our response times while continuing to provide the efficient and helpful support our customers deserve. Thank you for choosing Lockly!
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SC · 写过 1 条评价 · 体验于 2026-08-04 ·
★★★★★
锁定支持
我对我的 Lockly 锁非常满意。最近我有一个关于锁定功能的问题。
支持代表 Gie 非常乐于助人且令人愉快。
Thank you for sharing your experience! We’re glad to hear our team was able to respond quickly, thoroughly troubleshoot the issue, and explore all possible solutions with you. While we’re sorry the lock could not be repaired, we’re happy we were able to help with a discount toward a new lock.
We truly appreciate your understanding and kind words about our customer service. Thank you for choosing Lockly, and we look forward to continuing to support you!
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Margaret Edwards · 写过 3 条评价 · 体验于 2026-08-02 ·
★★★★★
添加新设备
约翰在几分钟内就解决了我的问题。
Lockly 回复2026-08-03
Thank you for your feedback! We’re glad to hear John was able to quickly resolve your issue and make the process of adding your new device a smooth experience.
We’ll be sure to share your kind words with John. Thank you for choosing Lockly and for taking the time to share your experience!
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giovanni carmoega · 写过 1 条评价 · 体验于 2026-07-24 ·
★★★★★
立即解决了我的问题
立即解决了我的问题。谢谢洛克利
Lockly 回复2026-08-03
Thank you for your kind review! We’re happy to hear that your issue was resolved quickly and that our team was able to provide the support you needed.
We appreciate you choosing Lockly and taking the time to share your experience. Thank you!
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Margaret Edwards · 写过 2 条评价 · 体验于 2026-08-02 ·
★★★★★
添加新设备
乔希在几分钟内就解决了我的问题。
Lockly 回复2026-08-03
Thank you for sharing your feedback! We’re glad to hear John was able to quickly resolve your issue and make the process of adding your new device a smooth one. We’ll be sure to share your kind words with him.
We appreciate you taking the time to leave a review and thank you for choosing Lockly!
Thank you for your fantastic 5-star review! We’re so happy to hear that Micah was able to help resolve the issue with your Lockly Fingerprint Deadbolt. Providing professional, patient, and helpful support is what we strive for, and we truly appreciate you recognizing her efforts. We’ll be sure to share your kind words with Micah!
Thank you for sharing your wonderful feedback! We’re delighted to hear that you received excellent support through both email and phone, and that our team was able to provide quick, clear solutions.
We’re especially happy to hear about your experience with Sandra L. and the care she provided throughout your case. We’ll be sure to share your kind words with her and recognize her dedication to delivering helpful support in Spanish.
Thank you for choosing Lockly and for taking the time to share your experience!
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Iliana Ziga · 写过 1 条评价 · 体验于 2026-08-01 ·
★★★★★
优质的服务
优质的服务! 谢谢
Lockly 回复2026-08-03
Thank you for your kind words! We’re happy to hear you had an excellent experience with our service.
We appreciate you taking the time to share your feedback and thank you for choosing Lockly!
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Ahmad Saidi · 写过 1 条评价 · 体验于 2026-08-01 ·
★★★★★
最好的服务
Lockly 回复2026-08-03
Thank you for your kind words! We’re thrilled to hear you had a great experience with our service.
We appreciate your support and thank you for choosing Lockly!
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Elvez Enfuego · 写过 1 条评价 · 体验于 2026-08-01 ·
★★★★★
提供快速准确的支持
客户支持代表能够快速帮助我。她很专业而且很有礼貌。
Lockly 回复2026-08-03
Thank you for sharing your feedback! We’re glad to hear that our support team was able to assist you quickly and provide professional, courteous service.
We appreciate you taking the time to recognize our team and are happy we could help. Thank you for choosing Lockly!
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indrew jones · 写过 2 条评价 · 体验于 2026-07-30 ·
★★★★★
谢谢你!
Clariss 和 Sol 以及所有相关人员都非常乐于助人和理解 - 他们解决了我的硬件损坏问题,我非常感激!
Lockly 回复2026-07-31
Thank you so much for your wonderful 5-star review! We're delighted to hear that Clariss, Sol, and the rest of our team were able to help resolve the issue with your broken hardware. We'll be sure to share your kind words with them. We truly appreciate your support and are grateful for the opportunity to assist you. Thank you for choosing us!
Thank you so much for your amazing 5-star review! We truly appreciate your kind words and are thrilled to hear that you’ve consistently had great experiences with our team and products. Providing fast, reliable support and quality service is always our goal, and we’re grateful for your recommendation. Thank you for choosing us and for your continued support!
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Paul · 写过 2 条评价 · 体验于 2026-07-30 ·
★★★★★
令人难以置信的客户服务
令人难以置信的是,才华和 COM 指导使这成为一次可行的体验。我对这位带领我度过这次安装灾难的绅士的最高建议。他拯救了世界,也拯救了洛克利。请向约翰打个招呼,让他知道我们感谢他的帮助。顺便说一句,他非常非常擅长知道每一步、接下来会发生什么以及如何完成任务。
Lockly 回复2026-07-31
Thank you so much for your incredible 5-star review! We’re thrilled to hear that John provided such exceptional support and guided you through the installation process with patience, expertise, and care. We’ll be sure to share your kind words with him and let him know how much you appreciated his help.
Providing knowledgeable and dependable assistance is what we strive for, and we’re grateful that John was able to turn a challenging situation into a successful experience. Thank you for choosing LOCKLY and for your highest recommendation!
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Charles Levinson · 写过 2 条评价 · 体验于 2026-07-30 ·
★★★★★
优质的服务让一切变得简单
约翰非常有爱心,一切都做得很好,包括他回应的方式,谢谢
Lockly 回复2026-07-31
Thank you for the kind words and 5-star review! We're so glad to hear that John provided caring and attentive service and handled everything the right way. We'll be sure to share your appreciation with him. Thank you for choosing us, and we look forward to helping you again in the future!