Lockly (lockly.com) has a 5.0 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 100% rating it 4 stars or higher. Last updated 2026-08-10.
What people say
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Stephanie · 2 reviews · Experienced 2026-08-03 ·
★★★★★
Quality Lock and Stellar Customer Service
First and foremost, Lockly customer service is the absolute best! I’ll get into that in a sec. :-)
I’ll inform you of the lock: Coming from an extended family who all have smart locks from an array of brands, we decided to jump on the bandwagon —spending quite a lot of time and consideration in picking one. We are very pleased with choosing the Lockly Visage Zeno series for all its entry options (hard key, fingerprint, ecard, facial recognition, keypad combination). It was easy to install and has quite a few smart features (like being able to set limited access for certain users on certain days of the week/ duration—this is great if you have a cleaning service at regularly scheduled times, guests who will stay for some time or pet/house sitters that are scheduled for a finite time. The Lockly lock also has a limited self-disabling feature when the keypad is being pressed too much (e.g. it’s raining cats and dogs). It will notify you on your phone that something’s up, will disable that particular feature and will tell you to manually enable). The lock is great for children and adults because it has multiple ways to enter. It’s also great for people who love their privacy and don’t want to give their biometrics (can open with Ekey access, Apple Watch, cell phone, scrambling number pad). Now, as far as biometrics go, from what I have read that information stays stored locally and is turned into a mathematical formula, so it’s not floating somewhere on the internet or Lockly servers—for added security and privacy.
Now, as far as their customer service goes, I reached out via email and had my issue resolved within hours. Communication and service was EXCELLENT! The lock comes with a sun visor to protect your investment. It’ll keep the keypad from being exposed to harsh weather. We’ve installed it and it’s been great. Unfortunately, we had a couch delivery and the two gentlemen making the delivery popped the visor right off when bringing in the sectional. The sun visor survived the impact but the adhesive was no longer usable.
I reached out to customer service and within minutes I received my first email stating, “I’m sorry I cannot assist you further but I will get someone that will.” Shortly after I received an email from Ashley L. who resolved my issue, reached out to confirm my delivery address and information, and the moment I sent that out she had already arranged for a new sun visor to be sent my way and sent me the tracking info. This was just in a few hours time…and mostly because I couldn’t respond right away. Just now I emailed (the next day) to give my thanks and express my interest in giving her a review and another email came into my inbox from Clariss B. very professionally expressing her thanks for my reaching out, welcoming me to the Lockly family and encouraging me to reach out again should I ever need any other assistance.
Just an absolutely fabulous support team…kind, cordial, professional and with quick and thorough resolve! I also loved the teamwork from all the staff. They know how to stay organized.
While I don’t usually write reviews, the Lockly staff really made my day. They definitely deserve the highlight.
Keep being awesome with your great customer service and quality products!
The customer service was outstanding! Everyone I worked with was professional and courteous, immediately responsive (both via phone and email) and promptly sought to resolve my issue. Considering that Lockly makes the best hardware out there - I’ve used many of the other options out there and nothing comes close - the fact that they also provide such fantastic customer service IMO makes them by far the best company in this space! Well done Lockly!
Reply from Lockly2026-08-04
Thank you so much for your incredible 5-star review! We truly appreciate your kind words and are thrilled to hear about your positive experience with our team. Providing professional, responsive, and efficient support is something we take great pride in, and we’re glad our team was able to assist you promptly and effectively.
We’re also grateful for your trust in Lockly and your recognition of both our innovative hardware and customer service. Your feedback means a lot to us and motivates us to continue delivering the best experience possible for our customers. Thank you for being part of the Lockly family!
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Fred Boyo · 1 review · Experienced 2026-08-03 ·
★★★★★
Although I had a missed call. John D. Called me back
Although I had a missed call, John called me back. He walked me through the steps of connecting my hub, making my camera work and using my finger to open the door.
Reply from Lockly2026-08-04
Thank you for sharing your experience and for the wonderful 5-star review! We’re glad to hear that John was able to follow up with you and provide the guidance you needed. We appreciate him taking the time to walk you through connecting your hub, getting your camera working, and setting up fingerprint access. We’ll be sure to share your kind words with John!
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Ed Yoder · 1 review · Experienced 2026-08-03 ·
★★★★★
Very knowledgeable and friendly
Reply from Lockly2026-08-04
Thank you for your wonderful 5-star review! We’re so glad to hear that you had a knowledgeable and friendly experience with our team. Providing helpful and supportive service is what we strive for, and we truly appreciate you taking the time to share your feedback.
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Rachel · 2 reviews · Experienced 2026-08-03 ·
★★★★★
Gie was very helpful and made sure I…
Gie was very helpful and made sure I was able to get access to change the code on my lock as it came with the home I just purchased.
Thanks, Gie!
Reply from Lockly2026-08-04
Thank you for your wonderful 5-star review! We’re so glad to hear that Gie was able to assist you with accessing your lock and changing the code after moving into your new home. We understand how important it is to feel secure, and we’re happy that Gie provided the guidance and support you needed. We’ll be sure to share your kind words with her!
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Sean Marietta · 2 reviews · Experienced 2026-08-03 ·
★★★★★
Wait time was over an hour but problem…
Wait time was over an hour but problem was solved quickly.
Reply from Lockly2026-08-04
Thank you for sharing your feedback! We appreciate your patience while waiting to connect with our team, and we’re glad to hear that once you reached us, your issue was resolved quickly. We’re always working to improve our response times while continuing to provide the efficient and helpful support our customers deserve. Thank you for choosing Lockly!
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SC · 1 review · Experienced 2026-08-04 ·
★★★★★
Lockly support
I have been very happy with my Lockly lock. Recently I had a question on a lock function.
the support rep Gie was very helpful and pleasant.
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Michelle · 1 review · Experienced 2026-08-02 ·
★★★★★
Great customer service
Very quick reply to my concerns over our Door lock not working properly. They had us try all solutions and investigated the issue thoroughly. It was unfortunately nothing that could be fixed and the lock was out of warranty. They kindly gave us a substantial discount on a new lock however. We appreciate the service!
Reply from Lockly2026-08-03
Thank you for sharing your experience! We’re glad to hear our team was able to respond quickly, thoroughly troubleshoot the issue, and explore all possible solutions with you. While we’re sorry the lock could not be repaired, we’re happy we were able to help with a discount toward a new lock.
We truly appreciate your understanding and kind words about our customer service. Thank you for choosing Lockly, and we look forward to continuing to support you!
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Margaret Edwards · 3 reviews · Experienced 2026-08-02 ·
★★★★★
Adding a new device
John was able to resolve my issue in a matter of minutes.
Reply from Lockly2026-08-03
Thank you for your feedback! We’re glad to hear John was able to quickly resolve your issue and make the process of adding your new device a smooth experience.
We’ll be sure to share your kind words with John. Thank you for choosing Lockly and for taking the time to share your experience!
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giovanni carmoega · 1 review · Experienced 2026-07-24 ·
★★★★★
Solved my issue right away
Solved my issue right away . Thank you Lockly
Reply from Lockly2026-08-03
Thank you for your kind review! We’re happy to hear that your issue was resolved quickly and that our team was able to provide the support you needed.
We appreciate you choosing Lockly and taking the time to share your experience. Thank you!
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Margaret Edwards · 2 reviews · Experienced 2026-08-02 ·
★★★★★
Adding a new device
Josh was able to resolve my issue in a matter of minutes.
Reply from Lockly2026-08-03
Thank you for sharing your feedback! We’re glad to hear John was able to quickly resolve your issue and make the process of adding your new device a smooth one. We’ll be sure to share your kind words with him.
We appreciate you taking the time to leave a review and thank you for choosing Lockly!
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Gary Kaye · 1 review · Experienced 2026-08-03 ·
★★★★★
Had an issue with my Lockly finger…
Had an issue with my Lockly finger deadbolt and Micah helped me work through the problem and it was solved. She was very professional and really helped me. I appreciate her work.
Reply from Lockly2026-08-04
Thank you for your fantastic 5-star review! We’re so happy to hear that Micah was able to help resolve the issue with your Lockly Fingerprint Deadbolt. Providing professional, patient, and helpful support is what we strive for, and we truly appreciate you recognizing her efforts. We’ll be sure to share your kind words with Micah!
We received excellent customer service; we communicated via email and phone with real people who provided quick, clear solutions. Thank you, Sandra L., for your excellent and diligent service in Spanish, as well as for following up on our case, calling at the scheduled times, and providing an effective solution.
Reply from Lockly2026-08-03
Thank you for sharing your wonderful feedback! We’re delighted to hear that you received excellent support through both email and phone, and that our team was able to provide quick, clear solutions.
We’re especially happy to hear about your experience with Sandra L. and the care she provided throughout your case. We’ll be sure to share your kind words with her and recognize her dedication to delivering helpful support in Spanish.
Thank you for choosing Lockly and for taking the time to share your experience!
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Iliana Ziga · 1 review · Experienced 2026-08-01 ·
★★★★★
Excellent service
Excellent service! Thanks
Reply from Lockly2026-08-03
Thank you for your kind words! We’re happy to hear you had an excellent experience with our service.
We appreciate you taking the time to share your feedback and thank you for choosing Lockly!
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Ahmad Saidi · 1 review · Experienced 2026-08-01 ·
★★★★★
Best service
Reply from Lockly2026-08-03
Thank you for your kind words! We’re thrilled to hear you had a great experience with our service.
We appreciate your support and thank you for choosing Lockly!
The customer support rep was able to help me quickly. She was professional & courteous.
Reply from Lockly2026-08-03
Thank you for sharing your feedback! We’re glad to hear that our support team was able to assist you quickly and provide professional, courteous service.
We appreciate you taking the time to recognize our team and are happy we could help. Thank you for choosing Lockly!
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indrew jones · 2 reviews · Experienced 2026-07-30 ·
★★★★★
Thank you!
Clariss and Sol and everyone involved were very helpful and understanding - they resolved my issue with broken hardware and I'm very grateful!
Reply from Lockly2026-07-31
Thank you so much for your wonderful 5-star review! We're delighted to hear that Clariss, Sol, and the rest of our team were able to help resolve the issue with your broken hardware. We'll be sure to share your kind words with them. We truly appreciate your support and are grateful for the opportunity to assist you. Thank you for choosing us!
Lockly it’s the best company up there on Lovks.I never had a bad experience always good ready to help me anytime of the day with anything and they pretty fast. How before I don’t know what they’re doing. I recommend it to everyone. You won’t be disappointed. Customer service 100% and product 100% thank you.
Reply from Lockly2026-07-31
Thank you so much for your amazing 5-star review! We truly appreciate your kind words and are thrilled to hear that you’ve consistently had great experiences with our team and products. Providing fast, reliable support and quality service is always our goal, and we’re grateful for your recommendation. Thank you for choosing us and for your continued support!
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Paul · 2 reviews · Experienced 2026-07-30 ·
★★★★★
Unbelievable customer service
Unbelievable, talent and COM directions made this a workable experience. My highest recommendations for this gentleman who walked me through this install catastrophe. He saved the day and LOCKLY. Please give John a monetary hi-five and let him know that we appreciate his help. By the way, he was very, very good at knowing each step, what came next, and how to get things accomplished.
Reply from Lockly2026-07-31
Thank you so much for your incredible 5-star review! We’re thrilled to hear that John provided such exceptional support and guided you through the installation process with patience, expertise, and care. We’ll be sure to share your kind words with him and let him know how much you appreciated his help.
Providing knowledgeable and dependable assistance is what we strive for, and we’re grateful that John was able to turn a challenging situation into a successful experience. Thank you for choosing LOCKLY and for your highest recommendation!
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Charles Levinson · 2 reviews · Experienced 2026-07-30 ·
★★★★★
Great service he made it easy
John was very caring and did everything right including the way he responded thanks
Reply from Lockly2026-07-31
Thank you for the kind words and 5-star review! We're so glad to hear that John provided caring and attentive service and handled everything the right way. We'll be sure to share your appreciation with him. Thank you for choosing us, and we look forward to helping you again in the future!
