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Home Services

Lockly

60 reviews

5.060 reviews
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About Lockly

Data updated
Website
lockly.com
Category
Home Services
Location
United States · west milford
Status
Unclaimed
Last 12 months
60 reviews
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Is Lockly legit?

Lockly (lockly.com) has a 5.0 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 100% rating it 4 stars or higher. Last updated 2026-08-10.

What people say

A
Aileen Uychocde · 1 review · Experienced 2026-07-30 ·

John was absolutely excellent! Very patient and helpful

John was absolutely excellent! He was very professional, patient, knowledgeable, and extremely helpful throughout the entire process. He made everything easy to understand and went above and beyond to resolve the issue. I truly appreciate his outstanding customer service and support. 10/10—I highly recommend John!

Reply from Lockly2026-07-31

Thank you so much for your fantastic 5-star review! We’re delighted to hear that John provided such excellent service and made the process easy with his professionalism, patience, and expertise. We’ll be sure to share your kind words with him and let him know how much you appreciate his support. Going above and beyond for our customers is what we strive for, and we’re grateful for your recommendation. Thank you for choosing LOCKLY!

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Daisy · 2 reviews · Experienced 2026-07-30 ·

We had an issue with our Lockly lock at…

We had an issue with our Lockly lock at work. Called and although there's a long wait time I left a message and got a call back. Arranged for a call back in the morning. Rusel was very helpful, thorough and patient with me. Great customer service!

Reply from Lockly2026-07-30

Thank you for your wonderful review! We’re glad to hear that we were able to assist you with your Lockly lock issue. We appreciate your patience while waiting for a callback, and we’re happy that Rusel was able to provide the support you needed. We’ll be sure to share your kind words with him. Providing helpful, thorough, and patient service is always our goal, and we truly appreciate you taking the time to share your experience. Thank you again for choosing us!

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Mariette Fanning · 3 reviews · Experienced 2026-07-30 ·

There are many lock options available…

There are many lock options available on the website. Customer service was quite helpful in finding what I needed and placing the order.

Reply from Lockly2026-07-31

Thank you for the 5-star review! We're happy to hear you found the wide selection of locks helpful and that our customer service team was able to assist you in finding the right option and placing your order. We truly appreciate your feedback and look forward to serving you again!

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A Strong · 1 review · Experienced 2026-07-29 ·

My agent whose name I don't remember…

My agent whose name I don't remember was incredibly nice and helpful. Got me a replacement lock after some issues with the old one. - J Strong

Reply from Lockly2026-07-31

Thank you, J Strong, for the wonderful 5-star review! We're so glad to hear that our agent was able to help you resolve the lock issue and get a replacement. We'll be sure to share your kind words with the team, even if we don't know exactly who assisted you. We appreciate your support and are always here if you need anything in the future!

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Anthony Lewis · 2 reviews · Experienced 2026-07-30 ·

Excellent communication

Reply from Lockly2026-07-31

Thank you so much for the 5-star review! I'm glad you had a great experience, and I truly appreciate your kind words about the communication. It was a pleasure working with you, and I hope to help you again in the future!

T
Tom · 1 review · Experienced 2026-07-28 ·

I was having trouble syncing my lock to…

I was having trouble syncing my lock to the control hub. Russel from the Lockly support team patiently walked me through the entire process and was able to help me get my lock running perfectly. She even took the extra time to personally walk me through the setup of my activation code and fingerprint activation.

Reply from Lockly2026-07-29

Thank you so much for your wonderful 5-star review! We're thrilled to hear that Rusel was able to get your lock synced with the Control Hub and guide you through setting up your activation code and fingerprints. Providing patient, personalized support is what we strive for, and we're delighted that Rusel made the process smooth and successful for you. We truly appreciate you choosing Lockly and taking the time to share your experience. If you ever need assistance in the future, our team is always here to help. Thank you for being part of the Lockly family!

J
Jurgita Eisenmann · 1 review · Experienced 2026-07-29 ·

We just bought our first Lockly and…

We just bought our first Lockly and we’re having trouble downloading the second camera on the app. The customer service explained how to do it and stayed with me through all the process patiently answering all my questions.thank you

Reply from Lockly2026-07-30

Thank you for sharing your experience! We’re happy to hear that our customer service team was able to guide you through setting up your second camera and assist you with the app. We understand that getting everything connected can take some time, and we’re glad our team was able to patiently answer your questions and support you throughout the process. We appreciate you choosing Lockly for your home security needs and thank you for your kind words. We’re always here to help!

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Willo Willo · 1 review · Experienced 2026-07-26 ·

John was one of the best customer…

John was one of the best customer service agents I’ve ever had the pleasure to work with in my life. He was knowledgeable and honest and did all he could to try and get my issue resolved. Even though he couldn’t fix the issue he made sure I got in contact with the proper people.

Reply from Lockly2026-07-28

Thank you for your wonderful 5-star review! We're thrilled to hear that John provided such an outstanding customer service experience. We'll be sure to share your kind words with him. While we're sorry he wasn't able to resolve the issue directly, we're glad he was knowledgeable, honest, and made sure you were connected with the right team to help. We truly appreciate your feedback and thank you for choosing Lockly!

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Robert · 3 reviews · Experienced 2026-07-27 ·

Very friendly and quick technical…

Very friendly and quick technical support

Reply from Lockly2026-07-28

Thank you for your 5-star review! We're delighted to hear that you found our technical support team friendly and quick to assist. Providing fast, helpful service is always our goal, and we truly appreciate you taking the time to share your experience. Thank you for choosing Lockly!

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Lorna · 1 review · Experienced 2026-07-28 ·

Ellie was very helpful and quick to…

Ellie was very helpful and quick to respond to my query.

Reply from Lockly2026-07-28

Thank you so much for your 5-star review! We're delighted to hear that Ellie was so helpful and responded to your query so quickly. We'll be sure to pass along your kind words to her. We truly appreciate your feedback and look forward to assisting you again in the future!

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Christopher Alessi · 2 reviews · Experienced 2026-07-27 ·

The Support I had was top-notch

The Support I had was top-notch. I was working a lot issue laid in the evening and I got Support within 10 minutes. The technician was very patient and worked with me for one hour until it was fixed. Customer support has improved very much for Lockley and they’re very good Trusted luck, even though they can be sometimes complicated, it’s well worth it.

Reply from Lockly2026-07-28

Thank you for your wonderful 5-star review! We're so pleased to hear that you received top-notch support and that our technician was able to assist you so quickly, even in the evening. It's great to know their patience and dedication helped resolve your issue. We also appreciate your feedback about our customer support improvements. While we understand there can be a learning curve with smart locks, we're glad you feel they're well worth it. Thank you for choosing Lockly, and we look forward to supporting you whenever you need us!

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MelanieHein · 3 reviews · Experienced 2026-07-28 ·

Unfortunately I can’t remember the…

Unfortunately I can’t remember the persons name. This is July 28 and she was on the phone with me from about 4 pm to 4:35 pm EST. She guided me through all the steps of putting the sensor on and then setting up and connecting the lock to my WiFi. She never lost her patience with me and was actually fun to talk to. She gave me 5 out of 5 star service!!

Reply from Lockly2026-07-29

Thank you so much for your amazing 5-star review! We're delighted to hear that you had such a positive experience with our support team. We're happy to let you know that the team member who assisted you was Alex. We'll be sure to share your kind words and recognition with Alex. It’s wonderful to hear that Alex patiently guided you through installing the sensor, connecting your lock to Wi-Fi, and made the entire process enjoyable. Providing patient, friendly, and personalized support is what we strive for, and we're grateful that Alex was able to make your setup experience a great one. Thank you for choosing Lockly and for taking the time to share your feedback. We truly appreciate your support and look forward to assisting you whenever you need us.

E
Elvira Berry · 1 review · Experienced 2026-07-26 ·

Excellent listener and guide

Excellent listener and guide! It was easy for us to work with John!

Reply from Lockly2026-07-27

Thank you so much for your wonderful review! We're delighted to hear that John was an excellent listener and guide throughout your experience. Providing clear, attentive, and personalized support is what we strive for, and we're glad he made the process easy for you. We'll be sure to share your kind words with John—he'll truly appreciate the recognition. Thank you for choosing Lockly!

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Longtime Lockly customer · 1 review · Experienced 2026-07-26 ·

Outstanding customer service from John

After years of frustration with my existing Lockly lock, John provided truly outstanding customer service. He listened carefully, understood the urgency of my situation, escalated the issue to his supervisor, and arranged an even exchange for a newer Lockly Visage model. He was patient, responsive, kind, and focused on finding a real solution rather than simply repeating standard troubleshooting steps. I am extremely grateful for his help. John turned a very frustrating experience into a positive one and absolutely deserves five stars and recognition from Lockly.

Reply from Lockly2026-07-27

Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that John was able to turn a frustrating situation into a positive one. Providing thoughtful, personalized support is exactly what we strive for, and we're glad John took the time to listen, understand your concerns, and work with our team to find the right solution. We'll be sure to share your feedback with him and recognize him for his outstanding service. Thank you for choosing Lockly. We truly appreciate your support and hope you enjoy your new Lockly Visage!

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Roger · 1 review · Experienced 2026-07-27 ·

I've owned several Lockly lock sets…

I've owned several Lockly lock sets over the past seven years, and they always stand behind their product.

Reply from Lockly2026-07-28

Thank you for your continued support and for your 5-star review! We're honored that you've trusted Lockly for the past seven years. It means a great deal to know that our commitment to standing behind our products has earned your confidence. We truly appreciate your loyalty and look forward to serving you for many more years to come!

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C.E.Smith · 1 review · Experienced 2026-07-27 ·

Alex was knowledgeable, helpful and efficient

Alex was really knowledgeable, helpful and had creative ideas for me to configure my Lockly lock... And efficient. Alex digested my prior case call notes - and was up to speed with my situation right away.

Reply from Lockly2026-07-28

Thank you for your fantastic 5-star review! We're thrilled to hear that Alex provided such knowledgeable, helpful, and efficient support. It's great to know he took the time to review your previous case notes, quickly got up to speed on your situation, and offered creative ideas to help you configure your Lockly lock. We'll be sure to share your kind words with Alex. Thank you for choosing Lockly—we're always here if you need us!

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Paul Gasca · 1 review · Experienced 2026-07-26 ·

Amazing Outcome to a Simple Inquiry

I was surprised and impressed that shortly after sending an inquiry about the LOCKLY WiFi Hub that instead of emails back and forth, they actually called me to resolve. The rep I spoke to in the phone, Sandra, looked at all options and was able to resolve the issue by sending me a replacement at no cost. I give them a 5 star rating for being responsive and customer service oriented. Thank you Sandra.

Reply from Lockly2026-07-27

Thank you for taking the time to share your experience! We're so glad to hear that what started as a simple inquiry turned into a positive resolution. At Lockly, we believe that sometimes a phone call is the quickest and most effective way to help, and we're happy Sandra was able to review your situation, explore the available options, and provide a replacement that resolved the issue. We'll be sure to share your kind words with her—she'll be thrilled to know her responsiveness and dedication made such a positive impression. Thank you for choosing Lockly and for your 5-star review. We truly appreciate your support!

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Christopher Yan · 1 review · Experienced 2026-07-25 ·

John was very helpful in helping me…

John was very helpful in helping me troubleshoot my Wi-Fi connection issue with the Vision Elite lock. Took a a few minutes and John was able to help me reconnect to the Wi-Fi.

Reply from Lockly2026-07-27

Thank you for sharing your experience! We're glad to hear that John was able to quickly help troubleshoot your Wi-Fi connection issue with your Vision Elite lock and get you reconnected. We know how important a reliable connection is, and we're happy John was able to provide clear, efficient support and resolve the issue in just a few minutes. We'll be sure to share your kind words with him—he'll appreciate the recognition. Thank you for choosing Lockly. We truly appreciate your feedback and are always here to help!

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Paul Castellano · 1 review · Experienced 2026-07-25 ·

Very easy to fix thanks to John!

Reply from Lockly2026-07-27

Thank you for your great review! We're happy to hear that John was able to make the fix easy and straightforward for you. We'll be sure to share your kind words with John—he'll appreciate knowing that his support helped make your experience a positive one. Thank you for choosing Lockly, and we're always here to help!

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george · 1 review · Experienced 2026-07-25 ·

The ease of help from John

Reply from Lockly2026-07-27

Thank you for your kind review! We're glad to hear that John made your support experience easy and straightforward. Providing helpful, efficient, and friendly service is what we strive for, and we'll be sure to share your positive feedback with John. Thank you for choosing Lockly—we truly appreciate your support!