我们遇到过的最不诚实的公司......
我们合作过的最不诚实的公司。在使用这家公司之前我们感到非常沮丧。在尝试更改我们的预订后，他们拿走了我们的钱，并且没有帮助更改日期。更不用说当我们在佐治亚州亚特兰大时，他们声称我们在科罗拉多州的某个地方办理了登记。我从来没有一家公司在没有预订日的情况下扣留资金，并且在办理入住手续时撒谎。我和丈夫拥有一家旅游公司，更不用说我们每年旅行 45 次了。我从未见过一家公司以这种方式运作。我永远不会给这家不诚实的公司一毛钱。
Thank you for your Trustpilot review. We value your feedback and appreciate the opportunity to address your concerns. We're sorry to hear that you've had a negative experience while booking through The Lodging Company. We strive to give every client a great experience and are disappointed to hear that this has not been the case for you. As a booking agency, we work with many property management companies to book reservations for our customers. This means we must comply with the policies set by each property management company. As cancellation policies vary by company, date and property, our Reservations Agents are trained to communicate each specific cancellation policy clearly and to make sure that each customer understands and accepts this policy before booking. At the time you made your booking, you agreed to this cancellation policy. Unfortunately, when you contacted us to cancel your reservation, you were well past the time frame in which you were able to do so. We understand that you then desired to change your reservation dates, and we did our best to accommodate your request. The property manager denied this request, as is their prerogative. It is not within our power to override their decision. We do apologize for the miscommunication regarding the check-in. This particular property management's system must show a unit as checked in so that the owner can receive their compensation for the reservation. We did have a staff member of this property management company physically check the unit for us and confirm that no one else had been checked into it. We're sorry that your reservation didn't go as expected and we hope your future vacations are as excellent as you deserve. Sincerely, Brian M.
Silverfox Travel
iGetonboard
Travel Defenders
Traveler Assistance Services
AARDY
Expedition Insure
JetSetters Vacation Travel Agency
Travel Guard