Lookfantastic（lookfantastic.cn）在 OK.one 的综合评分为 2.9 分（满分 5 分），基于本站收录的 40 条用户评价，属于美丽与健康分类，口碑较差。评价两极分化：43% 给出 4 星及以上，同时 35% 打了 1 星；商家回复了 100% 的差评。数据最后更新于 2026-10-24。
My parcel has been detained by the customs for a week。
I am sorry to hear of this matter, if you could please contact us via your account we can look into this and get the matter resolved. I do apologise for the delay. Kind regards, Matt
Great deals! Get to try brands I’ve never tried before with a discoun. Amazing!
Hello, Hello, Thank you for leaving your review. I am pleased to hear that you are happy with our products and services and look forward to your next order. Sue
I spent £47.70 on the liquid foundation last November and applied for a return due to the high tariff.I consulted customer service before buying, and they told me that if you don't want to, you can apply for a return. I have been waiting for a long time because of the epidemic after applying for the return. After I applied for the return, I waited for a long time because of the epidemic. Finally, it was found from EMS that the liquid could not pass the security check and could not be returned to Spain by air. However, China and Spain did not have water transport, so the goods could not be returned to Spain, but could only be detained in the customs and turned over to the state Treasury when due.I told the customer service about the situation, but the customer service replied that it was not their responsibility and they would not compensate. I am very confused and angry. I bought it on “lookfantastic.cn”, which means that China is the most important place for the delivery of goods on this website. As an e-commerce company, don't you know the logistics policy between the sending country and the receiving country? Shouldn't it be made clear that the item is non-returnable before the customer buys it? (moreover I specially consulted, customer service clearly said that can be returned) In a word, I was very, very disappointed in this purchase. I spent a lot of time and made numerous phone calls to figure out what was wrong with my order. Finally, I found that this could have been avoided by the shopping website, but the consumers took the loss, and they felt it was not related to them. If the website is determined not to compensate, I will write about this failed shopping experience and post it to different platforms, warning other consumers not to repeat the same mistake. My order number is 183349726, welcome to check.
Chen I am so sorry to hear of this matter, this is not the service we strive to provide here at Lookfantastic. I have messaged you via your account, I am confident I can get this matter resolved! Please sign in to view this and get back to me. Kind regards, Matt
terrible pack, also terrible customer service.
Hi, Thanks for the review, we always appreciate customer feedback. Unfortunately from the information provided, I have been unable to determine the source of the problem. Would you be able to message our account so I can look into this for you. Regards, Ben
very good........。。。。。。。。。
Hello, Thank you for leaving your review. I am pleased to hear that you are happy with our products and services and look forward to your next order. Sue
good website!
Hello, Thank you for leaving your review. I am pleased to hear that you are happy with our products and services and look forward to your next order. Sue
It is useful and provides useful information. The trans is also nice.
Hello, Thank you for leaving your review. I am pleased to hear that you are happy with our products and services and look forward to your next order. Sue
Good products, good price when there is a promotion. No worries about fake goods. Also payment and delivery is smooth when buying from China.
Hello Amy, Thank you for leaving this great 5* review. We hope you continue to enjoy the great products we have to offer. Many Thanks, Tracie
Hello, Thank you for leaving this great review. We hope you continue to enjoy the great products we have to offer. Many Thanks, Tracie
Hello Darren, Thank you for leaving this great 5* review. We hope you continue to enjoy the great products we have to offer. Many Thanks, Tracie
The packing is progressed and they are all could recycle, keep on it! Recently some products can’t shipped to China, hope you could find some solution.
Hello, Thank you for leaving your review. I am pleased to hear that you are happy with our products and services and look forward to your next order. Sue
I had bought a pack of shampoos, but only received one of them. I requested them to send me the missing product, they refused and told me they can only give a refund.... I can’t understand…
Hello Iris, We appreciate you taking the time to leave this review. Your refund has been approved and sent back to you, apologies that you would have preferred a replacement, your feedback is very valuable and will be looked into to help to improve our future services. Regards, Tracie
best delivery and good product I am looking forward to more brands of make up and skin care in look fantastic
Hello, Thank you for leaving your review. I am pleased to hear that you are happy with our products and services and look forward to your next order. Sue
the stuff are not warp enough！
Hello, Thank you for leaving your review. I am pleased to hear that you are happy with our products and services and look forward to your next order. Sue
fast delivery and products are very good but suggest to add more brand products for choice is wonderful and give more discount for all brand products. as i lived in china,if more secret discount for famous brands e.g.lancome, ysl,armani....are fantastic.
Hello, Thank you for leaving your review. I am pleased to hear that you are happy with our products and services and look forward to your next order. Sue
the items are good ，my friens and i like them all
Hello, Thank you for leaving your review. I am pleased to hear that you are happy with our products and services and look forward to your next order. Sue
They didn’t let me know I would have to pay tax. I ended up getting forced to pay 25% more.
Hello, Thank you for leaving your review. I am sorry to hear that you have had an issue and can confirm that as stated on our website the customer is liable for any charges related to receiving the order outside of the UK. Sue
I ordered two same products in the website and when I received my parcel, I found there was only one product and the one I got was unsealed. I doubted if it was a returned product from someone else and the website sent to me then. I have made a complaint in the lookfantastic website, however, the customer service told me that the parcel received date had exceed 14 days. The parcel delivered date showed 17/02/2019 but I was on the business trip on that time, so the carrier actually dispatched the parcel in 04/03/2019. I got my parcel in 04/03/2019. Once I got my parcel, I wrote to the website for some explanation. The carrying company and the carrier could confirm to you that I indeed got my parcel in 04/03/2019. But the customer service team told me that they would not give any compensation. I want to have some reasonable compensation and I decline to accept the so-called "14 days period".
Cissy, I'm really sorry for any inconvenience you have had with your order and that we have not been able to help as of yet. I regretfully cannot find any details for your account through your review currently. Would you mind messaging through your online account and asking for myself so that I can look further into this for you? Best wishes, Alan Customer Relations Executive
This is my first time on this site, shopping. What a terrible shopping experience. I cancel the order immediately after the order was placed. I called the customer service. and wrote an e-mail . Reconfirm with customer service help me cancel this order. But the older still show that cannot be cancelled. The goods are still being arranged! Because it's an international order. It would be very troublesome to receive the goods back if they were returned. Efficiency is still very low.
Hi Jay, Sorry to hear that you are not happy with our service. Please can you contact us via the message centre either in Chinese or English, one of our customer service team will get back to you and provide a suitable solution for you. Thank you Max
I ordered three things on lookfatastic.com on Oct. 9 and they dispatched on Oct 10.But I still not get the parcel yet today(Nov.13). It said on its website that if costomer not get the parcel within 30days they can ask for a refund, but i ask the customer service to give a refund， they just told me to wait for the inquiry of the shipment. Will never buy things on this website.
Hi Christy, I am really sorry to hear that you have not received your parcel yet. Unfortunately, the courier provider has 30 days to deliver your parcel. We are happy to help you if the parcel will not be delivered within the timescale. However we really need to wait this period for the parcel to be delivered. As the parcel has been tracked we really need to investigate with courier provided what is going on and where your parcel is. I can advise that happy customer is our priority and we will do everything to keep our customer satisfied. Please accept my sincere apologies for any inconvenience caused. If there is anything else then do not hesitate to contact us and a member of our team will be more than happy to help you. Thanks, Xiaojia
共 40 条符合条件的评价
