Lookfantastic（lookfantastic.cn）在 OK.one 的综合评分为 2.9 分（满分 5 分），基于本站收录的 40 条用户评价，属于美丽与健康分类，口碑较差。评价两极分化：43% 给出 4 星及以上，同时 35% 打了 1 星；商家回复了 100% 的差评。数据最后更新于 2026-10-24。
The packing is too bad and my boxes are broken for three times, my cream has flown everywhere
Hello, We are so very sorry to hear of your experience with you order. Upon checking your account I can see that you have been in contact with the team who will help you with this issue. Regards, Tracie
My wrap divide into two parts.The customs charges twice fee，totally 200RMB. So I feel not well. I hope only one wrap can save a few charges and times.
Hello, Thank you for taking the time to leave your review. Upon checking your account I can see that you have since been in touch and a member of the team have been helping you. Regards, Tracie
too much taxes and dues！
Hi, Thank you for your review. I will be sure to pass on your feedback to our warehouse and site staff regarding the taxes and duties, however we would advise speaking toy our local customs office regarding additional fees. Many thanks, Chris Feedback Team
excellent service that allows you to buy products that are not available in China. Original products at the best prices on the market
Cheers for leaving your 5 star review! This is what I love to hear regarding your buying experience. Have a good day, Matt
The worst experience of overseas shopping I've ever had. The customer service team is messy or I should say they purposely using a arrogant attitude to ignore my questions. At the beginning, I did mention there are 2 problems about the order, the tax refund and the delivery damage, for the tax refund, they just fooling around said that I've been apply for twice this month and I am no longer entitle to apply again, but the truth is this order is my first one overseas online shopping of 2020. How come there are twice records? When I ask for the proof, they do that ignoring again, no apologize, no explaination. Just let me check my account. How sudden. They just handle problem whatever they want. How unbelievable team. And for the other damage issue, they totally ignore me till now, after over 20+ emails "Communication", not only I don't get the solution, I don't even get their attention of the damage problem. Extremely arrogant customer service I have ever seen. Sorry, can not find the reply button. I can only edit here, my order#244181038
Thank you for taking the time to leave your review. I am sorry to hear of this matter and I do want to get this looked into. At present I cannot locate your account, can you please either update your review with an order number or contact us via your account, Live Chat or Social Media. I look forward to getting this resolved. Kind regards, Matt
Products are packaged in an attractive way. And the delivery is quick. However，more customer reviews need to be presented，or I need to find information and feelings about goods.
Cheers for leaving your 5 star review! This is what I love to hear regarding your buying experience. Have a good day, Matt
The shampoo bottles(without any wraps) bottles are all broken, inside of the box is all messed, such waste of money and time !
Thank you for the review, Si. I am sorry to hear of this matter, I have just dropped you a message on your account. Can you please sign in to view this and get back to me. Kind regards, Matt
If could give zero then I definitely will rate it zero mark, I purchased from LF at June 2020, until now I still haven't received my parcel, I raised so many tickets to customer support to requested their delivery agent contact details in my country so that I could contact them to ask for the details but they keep give excuse they already raise the investigation to the DPD and pending their reply, but already so many months time the customer service still giving this funny excuse, "Still no response from DPD", so many months already please refund to me don't make any excuse. order ID : 220879001
Hello Wayne, Thank you for leaving your review. I have sent you a message via your online account with an update. Please log into your account via the website to view and respond to this message. Kind Regards, Kayleigh
Shockproof packing is needed.Because many packages sent to China are broken.
I am sorry to hear of this, we do expect all products to arrive in a pristine condition and we are always reviewing our packaging. If you have any issues, please contact us via your account. Kind regards, Matt
Cheers for leaving your 5 star review! This is what I love to hear regarding your buying experience. Have a good day, Matt
I am sorry to hear of this delivery issue. International Couriers are doing all they can to deliver parcels as quick as possible, at present due to the ongoing situation they are having some delays. Any issues, please contact us. Kind regards, Matt
useful and make my face better (every week
Hello Kairui, Thank yo for leaving your review. I am very pleased to hear that you are happy with the our products and that you have found them beneficial too. Sue
I placed an order for cosmetics on May 23, but so far you have not delivered any, and closed my refund application
I am sorry to hear of this delivery issue, I do want to get this looked into. I have just dropped you a message on your account, can you please sign in to view this and get back to me. Kind regards, Matt
This comments is for lookfantastic.cn Chinese site. Last month (May) was my birth month and i was attracted by the site's promotion ad of birthday voucher/gift. I click the promotion button, made entry of my birthday repetatively but nothing happened. Talked to online customer service a few times all replied they can't help. Despite the above i bought some skin products but the delivery took ages!
Cathy, I am sorry to hear of this issue regarding the promotion. I have just dropped you a message on your account about this, please sign in and get back to me. Kind regards, Matt
package is so bad……the toner spill out a lil bit……
I am sorry to hear of this matter, this is not the level of service we strive to provide. I have just dropped you a message on your account, can you please sign in to view this and get back to me. Kind regards, Matt
Thank you for the review, irene. I am sorry to hear this, I can advise it does state on site regarding the customs and taxes on orders to certain countries. Kind regards, Matt
1、Look at the description of the auction products have gifs,but no gifts after receiving the package,2、there is no advantage in the price and usually buy in other places about the same,but the time of receiving is much longer than in the domestic purchase
I am sorry to hear of this matter. Free gifts do have exclusions and thresholds to achieve them as listed on site. Please contact us via your account and we can get this resolved for you! We are always happy to help. Kind regards, Matt
Very disappointing experience, I will never suggest anyone to use your website to purchase any orders: 1 online service is super bad, web service and mini-program have no relationships, they are not able to help each other, always tell me to seek other channels to sort out my issue, then, no idea what are the work goals for the online team? 2 my friend's parcel does not have any logistic update for one month, confirmed with different hotline service or online service, nobody helps. 'I cannot help' is the most answer what I have received or pls wait for my feedbacks very soon, but never receive any reply in 3 days or no answers (mini-program).
Jay, I am sorry to hear of this matter regarding your order. I can see we resolved this shortly after you left your review due to the Courier issue, I can assure you all feedback is passed over regarding this. Kind regards, Matt
Two items have been taxed. It does not make any sense.
I am sorry to hear this, it does state on site any customs charges are down to the customer and they are imposed by the Customers destination of delivery. If you need any further help, please contact us via your account. Cheers, Matt
It took around 13 days for my mom to receive. I would like to see more products and would like to purchase next time.
Cheers for leaving your 5 star review! This is what I love to hear regarding your buying experience. Have a good day, Matt
共 40 条符合条件的评价
