I strongly demand compensation for the damage！！！
I spent £47.70 on the liquid foundation last November and applied for a return due to the high tariff.I consulted customer service before buying, and they told me that if you don't want to, you can apply for a return. I have been waiting for a long time because of the epidemic after applying for the return. After I applied for the return, I waited for a long time because of the epidemic. Finally, it was found from EMS that the liquid could not pass the security check and could not be returned to Spain by air. However, China and Spain did not have water transport, so the goods could not be returned to Spain, but could only be detained in the customs and turned over to the state Treasury when due.I told the customer service about the situation, but the customer service replied that it was not their responsibility and they would not compensate. I am very confused and angry. I bought it on “lookfantastic.cn”, which means that China is the most important place for the delivery of goods on this website. As an e-commerce company, don't you know the logistics policy between the sending country and the receiving country? Shouldn't it be made clear that the item is non-returnable before the customer buys it? (moreover I specially consulted, customer service clearly said that can be returned) In a word, I was very, very disappointed in this purchase. I spent a lot of time and made numerous phone calls to figure out what was wrong with my order. Finally, I found that this could have been avoided by the shopping website, but the consumers took the loss, and they felt it was not related to them. If the website is determined not to compensate, I will write about this failed shopping experience and post it to different platforms, warning other consumers not to repeat the same mistake. My order number is 183349726, welcome to check.