Reviewers had a great experience with this company. Happy customers frequently praise the discreet packaging, professional handling, and consistently prompt delivery services provided when ordering their favorite items. Many enthusiastic consumers truly love the remarkably powerful vibrations, the exceptionally high build quality, and the seamless application integration designed for enjoyable long-distance play sessions.
However, some customers also noted occasional application connection troubles, unexpected software glitches, and random device disconnections during their interactive remote experiences. Furthermore, a few reviewers stated that certain purchased items experienced technical faults, stopped working prematurely, or required multiple product replacements over time.
I would strongly advise everyone to be cautious before trusting or purchasing Lovense products.
Lovense 回复2026-05-30
Thank you sincerely for sharing your feedback. We genuinely appreciate you taking the time to voice your concerns. Your experience matters deeply to us, and we want to make sure every customer feels heard and supported.
We would love the opportunity to understand your situation better and work toward a resolution. Please don't hesitate to reach out to us directly at https://www.lovense.com/contact. and our team is all ears and ready to listen.
We look forward to hearing from you. Thanks.
Their toys are overpriced gimmicks. A 20$ toy can replicate same feeling just without an app.
Lovense 回复2026-05-21
Thanks for your honest feedback. We fully respect your perspective and appreciate you sharing your thoughts with us. Our products are designed to deliver extra interactive experiences through smart features. Feel free to reach out to https://www.lovense.com/contact with any further ideas or suggestions, and we’re always happy to listen. Thank you so much.
Love all your products...if theres anything I would change in the design of the sex machines it would be to add suction cups to the legs so they dont slide around. Also redesign its range of motion so I can point it straight up to use while standing and make slightly taller so you can comfortably be sitting in a chair or bent over the bed. I have the mini, and currently looking at getting the bigger one but I still question if its going to be tall enough to suite my needs, I can't be the only one that feels this way.
Great company to deal with nothing is to much of a problem to deal with customer service is great just a great company to buy from. Also they make great toys 😂
Don’t do it unless you know someone that has used the exact toy you want to buy
I would never recommend buying from Lovesense. My boyfriend spent a lot of money on their products and it turns out their customer service is atrocious. One of the toys he purchased me was the ambi - great toy for solo play - yet it’s marketed for partner play. The toy literally stops whenever the pressure of another person is exerted onto it. I informed the customer service and it went absolutely nowhere. As a calm person that does not enjoy using pointed words, I was so shell shocked at their lack of help that even when expressing in frustrated detail (after many emails back and forth) what my issue was - they did not care. It seems as if their initial service is some sort of AI, and you have to be a truly aggressive to even speak to anyone. Hoping anyone that buys from them doesn’t have the same experience as me, but after going back and forth 15+ times and getting absolutely nowhere, I have given up. The only appropriate reaction to asking for customer service help with a toy, is to immediately be sent the warranty link. It took me 8 emails to even get a link. Truly disappointing customer service. Good luck!
Lovense 回复2026-05-13
We are truly sorry to hear about your frustrating experience with both the product and our customer support service, and we sincerely apologize for the disappointment and inconvenience this has caused you.
We deeply regret that your concerns about the toy functionality were not properly addressed in a timely and thoughtful manner throughout your back-and-forth communications, and we are genuinely sorry for the lack of support you received along the way.
We have taken the initiative to reach out to you immediately after receiving your feedback. We sincerely hope you can give us a chance to follow up properly and deliver a satisfying resolution, and we are looking forward to your reply.
Thank you so much.
Lovense is the best thing that has ever happened to my sex life! Hands down the best quality adult toys in the world. Since I have owned more than one of some of the toy ranges I can say mass-production has affected some of the toys’ quality over the years in terms of the sturdiness and how long they last overall, but still the best quality out there.
Orders are always processed quickly and the delivery process is always swiftly and without any issues!
I bought the Lovense Tenera 2 Air Pulse Clitoral Stimulator expecting a premium experience, but it was a massive letdown. For the high price tag, the intensity is surprisingly weak. It feels like the device prioritizes flashy app features and gimmicks over actual performance.The air pulses are incredibly diffuse and barely noticeable, even on the maximum setting. Instead of deep, targeted stimulation, it just provides a light, surface-level vibration that doesn't get the job done..If you are looking for a powerful, direct sensation, save your money and look elsewhere. This toy is all hype and no power. Never again.
Lovense 回复2026-05-06
We’re truly sorry to hear that your experience with the Tenera 2 and we understand how frustrating this situation must be for you. We sincerely appreciate you taking the time to share your detailed thoughts and feedback with us. Your opinion is extremely valuable to us, as it helps our team keep optimizing product performance and user experience continuously.
We take every customer’s usage experience very seriously. Please kindly reach out to our official support email https://www.lovense.com/contact at your convenience. Our professional customer support team will follow up on your case personally, communicate with you patiently, and try our utmost to arrange a proper and satisfying resolution for you.
First off I love the products, both the range and quality - although battery life and tricky to keep connected chargers can irritate. So products get a big tick. Their misleading business practices do not though - every single ‘sale’ advertised via email or on the site quotes RRP that these devices have NEVER been sold for. If you can buy an item for £70 year round, it will say it’s RRP is £140 and say it’s a 50% saving. It isn’t. I’m sure some are misled into jumping on a ‘great offer’ when it’s the regular price they pay. This practice is illegal in the UK but I think their HQ is abroad and presumably somewhere this shady practice is allowed. It taints what is a very good company in other regards. My advice would be to ignore their ‘sale’ emails as a result.
First time user, and really first timer using anything up there! I must say, while it was a bit heftier and wider than was comfortable, getting it in was worth it. Especially when my hubby started using it during our intimate moments. Helps keep our relationship close, even when separated by an ocean!
I loved the buzzing and grip of the toy. My only concern is when it decides to slip off. I also don’t understand how the clips work. I’m a male so I don’t wear a bra. I’m trying these out to make my nipples more sensitive ( rewiring for prostate and nipple orgasms.
The vibrator I got just didn’t work. I emailed them about it and they sent me a replacement, which worked for about a day before also breaking and charging it did nothing to fix the issue. Spent far too much money for a piece of plastic that sits uselessly in my drawer because I can’t do anything with it because it won’t even turn on no matter what.
They’re only not getting a one star from me because the customer service guy was lovely. Product is useless
Lovense 回复2026-04-29
I’m so sorry to hear you’ve had such a disappointing and frustrating experience with your device. We really appreciate your kind recognition of our customer service, and we take your feedback on the product quality very seriously. Please contact us at https://www.lovense.com/contact and describe your issue in detail. Rest assured, we will continue to provide you with satisfactory service and assist you in resolving your issue.
Not impressed. I bought a Vulse, the shipping took a while longer than expected. After it got here Finally, I was able to use it Once. I set it on its charger, and after at least seven hours on the charger the app display continued showing “Battery below 5%”. I am so disappointed in this products “ability” AND performance, if you want the call it a performance. I’ve reached out to the support team and have received Zero response. I repeat, I am UnImpressed.
Lovense 回复2026-04-29
We are really sorry that our toys haven't brought you a good experience and we understand how frustrating this situation must be for you. Regarding your inquiry, we have replied to your relevant email. Please check your inbox for further communication. We sincerely apologize for any inconvenience caused and appreciate your understanding and support.
I’m truly sorry to hear you’re having such a frustrating experience with our app and we completely understand how annoying this must be for you. Given the current situation, please reach out to us at https://www.lovense.com/contact and describe the specific details of the issue you have encountered. Please rest assured that we will do our utmost to assist you. Apologies for the inconvenience caused, we look forward to hearing back from you.
It was one of the most realistic feeling toys that I have ever used. My wife was controlling it, and I did not last long. Lol. I would Highly recommend this toy.
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