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Events & Entertainment

Lovense

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764 reviews

3.2764 reviews
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About Lovense

Data updated
Website
lovense.com
Category
Events & Entertainment
Location
Singapore
Status
Unclaimed
Last 12 months
152 reviews
Replies to negative
82% (223/272)
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About this business

We develop sex tech for long distance couples, frequent business travelers and cam models!

Written by the business, not verified by us.

Is Lovense legit?

Lovense (lovense.com) has a 3.2 out of 5 rating on OK.one, based on 764 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 26% give 1 star; The business has replied to 82% of negative reviews; Reviews mostly discuss Quality, User experience, App. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers had a great experience with this company. Happy customers frequently praise the discreet packaging, professional handling, and consistently prompt delivery services provided when ordering their favorite items. Many enthusiastic consumers truly love the remarkably powerful vibrations, the exceptionally high build quality, and the seamless application integration designed for enjoyable long-distance play sessions. However, some customers also noted occasional application connection troubles, unexpected software glitches, and random device disconnections during their interactive remote experiences. Furthermore, a few reviewers stated that certain purchased items experienced technical faults, stopped working prematurely, or required multiple product replacements over time.

Auto-generated from all reviews of this business. For reference only.

What people say

Discounts weren't applied

Discounts weren't applied. Inquired about said birthday and free shipping and was told that I was incorrect. I know how to read and can do simple math. This will be the last interaction I will do with this "COMPANY". THIS IS BULLSHIT. My money will be spent much better elsewhere. Definitely not a pleasure.

Order Cancellation and Refund Not Processed – No Response from Customer Support I placed an order but had to requesta…

I placed an order but had to request a cancellation because I accidentally ordered the wrong item. I submitted the cancellation request, but I still haven’t received a refund, and no one is responding to my messages! I was charged, and I feel like I’ve been treated unfairly. This is my first experience with your company, and it has been extremely disappointing. I’ve already sent several emails and still haven’t received any response. All I want is for my order to be canceled and my money refunded so I can place a new order. Please resolve this issue as soon as possible!

Reply from Lovense2026-10-23

We sincerely regret that your experience has not met expectations. A dedicated colleague is now looking into your matter. Kindly keep an eye on your inbox for further updates. Please rest assured that we will work with you toward a satisfactory outcome. Once again, please accept our sincere apologies. Wish you all the best.

lapis and edge 2 toys

I got my lapis and edge 2 toys in the mail yesterday tried both on myself almost immediately because I was so excited, and truly very happy with these toys. The lapis is a fairly girthy strapless, so I needed to take a little time warming up to that one but the edge 2 might be my new favorite toy. I’ve never had a legit prostate massager and it works so well. Had me feeling things I don’t think I’ve ever felt before.

Fake Sale Loophole

I have many Lovense toys from over the years and only have an issue with one toy. The Exomoon I bought a year and 4 months ago started acting up when powered off. Contacted Lovense for their 10 year quality discount and only to read that it does not count with promotional items. Thing is, EVERYTHING is under a fake sale. The average bullet vibe is $80, the amount I paid for the Exomoon which they have base price listed at $140. So with their fake sales, the 10 year quality warranty doesn’t do ANYTHING. Make you pay full price for the products again! Something like a bullet vibe shouldnt be dying after a year, I had one of a different brand that lasted for 5 years. Fake sale loophole to get you to pay full price when the toy breaks. Im done with this company.

Reply from Lovense2026-10-21

Thank you so much for your long‑term support of Lovense products over the years. We sincerely apologize for the frustrating experience you’ve had with your Exomoon. We value every single customer and are committed to delivering satisfying products and support services. Kindly reach out to us via our official contact page: https://www.lovense.com/contact. Please rest assured that we will follow up and provide you with a satisfactory resolution. Look forward to your message. Wish you all the best.

Ordered two weeks ago

Ordered two weeks ago, never recieved tracking information, still hasn’t arrived. Customer service is terrible and keeps asking the same questions over and over and when I provide screenshots they say they aren’t legible. They are giving me the run around and they took my money and lost the order and never got. They are fraudulent.

Reply from Lovense2026-10-21

We sincerely apologize for the inconvenience this has caused you. We greatly value each of our customers and closely monitor every order to ensure smooth delivery. Kindly reach out to us via https://www.lovense.com/contact. A dedicated support representative will look into your case. Please rest assured we will work to get this resolved so you receive your package. Wish you all the best.

Cute toy but I don't feel it is entirely comfortable, the tail is a bit thick as well as the part that is introduced, also this version does not come with a bag to store the toy. Otherwise it is very

Cute toy but I don't feel it is entirely comfortable, the tail is a bit thick as well as the part that is introduced, also this version does not come with a bag to store the toy. Otherwise it is very nice and useful

Fabulous Customer Service and Great Toys

I have been buying Lovense toys since 2016, I believe. This previous week I received the Dolce as a gift and wasn't a fan of it. The vibrations felt too weak to me barely could feel them unless my legs were bent close together. I contacted support and at first they were not able to help me. But after a little back and forth, I was able to get a replacement toy. I decided on the Lush 3 because I didn't want to fork out an extra $10 for the Lush 4. I had the Lush 3 in the past I believe and I loved it.

Happy to deactivate perfectly working…

Happy to deactivate perfectly working brand new device, it is worth noting that the online app services of your device may be terminated and result in an anti climax experience. The customer service will take anything a customer claims for a defect and will just ship a new device out and then online brick the working one. Maybe a great way to get a second device for free… just dont expect the app services to work.

Reply from Lovense2026-09-23

We’re truly sorry to hear about your frustrating experience and appreciate you sharing your feedback with us. We have publicly‑available policies for defective toys listed on our official website. Should you have any further concerns or additional requests, please reach out to us via  https://www.lovense.com/contact. Rest assured that we are committed to offering you a satisfactory resolution. Thank you so much.

Perfect for long distance

My partner and I are extremely long distance and the paired play was almost in real time. Absolutely worth every penny to be able to connect with the person I love. They love it, the quality is great and the magnet keeps things in place during activities and I'm told it's extremely comfortable when not active. Perfect for our plans in the future

For being the top of the line Lovense…

For being the top of the line Lovense male remote AI toy I’m not that impressed. First of all I have a total of 7 male Lovense toys now and all of them except for the 400 dollar Solace Pro have came with a little storage bag to store it while not in use so why they decided that was a good idea I have no idea. Secondly, the mount that you use to mount it to a counter or table or whatever is the best isn’t made for a variety of different surfaces like how far the surface protrudes from whatever you’re mounting it to so if you want to mount it to a surface that only has 3/4 of an inch to mount it to then you’re screwed because the mount is approximately 2-9/16” deep so it’s impossible to mount it to such a slight protrusion. For paying that much money for a male sex toy and it not coming with a dust bag or different attachments for the mount is very frustrating and I honestly don’t know for sure if I’ll even keep it. I haven’t even used it yet because the mount is a must have in my opinion because this toy is big and awkward! If you’re new to Lovense I highly recommend not buying this toy right away until they fix what needs fixing!

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