这家公司是一个骗局。糟糕的服务和沟通。他们花了很长时间才发送船舶通知(订单后 13 天),但那是一个谎言。 然后他们说2天后就发货了。并且跟踪从未更新。 Lovescotch 和运输公司至少在一周内都不知道包裹在哪里,我听到的只是“请耐心等待”的借口,实际信息为零。 我有一封很长的电子邮件,他们没有分享准确的更新,也没有做任何改进。
最后我向我的信用卡公司提出了异议,并向 Shopify、BBB、Trustpilot 和 State AG 举报了欺诈行为。
更新:这些欺诈者回复 Trustpilot 并表示他们没有我的订单记录。 $%#% 的负载啊。当然有。我有订单验证电子邮件和与他们的支持人员有关的整个电子邮件线程。可见他们是多么无能,他们不知道我在说什么。
LoveScotch.com 回复2026-01-26
Hello Izi B,
I couldn’t find any information in our order database for an order placed under the name listed on the review. I am sending you a private message, so please provide the order number or any other identifying information so we can better assist you.
LoveScotch Team
这个网站是为我男朋友寻找精美礼物的好地方。他们提供多种高端瓶子的选择。我专门寻找麦卡伦瓶子,他们有很多不同价位的选择。我最终得到了 18 年的麦卡伦,并在瓶子上刻了一条简短的信息。这瓶酒正好在我男朋友的生日那天送来,他非常喜欢它!使用 Love Scotch 很简单,我会推荐其他买家使用
LoveScotch.com 回复2026-01-23
Dear Lauren,
Thank you so much for your wonderful review and for choosing LoveScotch for such a special gift.
We are delighted to hear that you found the perfect Macallan bottle and that the engraving added a meaningful touch. It is great to know the bottle arrived in time for your boyfriend’s birthday and that he loved it.
We truly appreciate your recommendation and look forward to helping you find the perfect gift again in the future.
Cheers,
LoveScotch Team
Hello Nicole,
Thank you for the wonderful review and for making LoveScotch your go-to destination for whiskey.
We are delighted to hear that you have been able to find every bottle your dad has been looking for and that our selection, including Macallan and Glenlivet, has met your expectations. It is also great to know that our product descriptions have been helpful when you are exploring something new.
We truly appreciate your support and look forward to helping you find many more great bottles in the future. Cheers.
LoveScotch Team
R
Rachel · 写过 2 条评价 · 体验于 2026-01-02 ·
★★★★★
爱爱苏格兰
爱爱苏格兰威士忌。浏览网站真的很容易。我订购了他们本月的优惠,发货很快。
LoveScotch.com 回复2026-01-16
Hello Rachel,
Thank you for the great review and for choosing LoveScotch.
It is wonderful to hear that you found our website easy to navigate and that your Deal of the Month order shipped and arrived quickly. Providing a smooth shopping experience and reliable delivery is very important to us.
We truly appreciate your support and look forward to serving you again soon.
Cheers.
LoveScotch Team
Hello Regina,
Thank you so much for your wonderful review. We are delighted to hear that your order arrived on time and that our customer service team was able to keep you informed throughout the delivery process. We understand how important timing can be, especially for a special occasion, and we are glad we could help put you at ease. It is great to know the wine was a perfect fit for your girls night in. We truly appreciate your support and look forward to serving you again on your next order.
LoveScotch Team
Hello Tina,
Thank you so much for the wonderful review! We are thrilled to hear that you enjoyed our selection and found the perfect gifts for your friends, and even treated yourself to the Highland Park, Macallan, and Balvenie Holiday Bundle. That is an excellent choice.
We are especially glad to know that all of your orders arrived on time and helped make your holiday celebrations even more special. Your kind words truly mean a lot to our team, and we appreciate you choosing LoveScotch for your holiday gifting.
Welcome to the LoveScotch family. We look forward to serving you again soon!
Hello Kathy,
I couldn’t find any information in our order database for an order placed under the name ‘Kathy Johnson.’ I am sending you a private message, so please provide the order number or any other identifying information so we can better assist you.
LoveScotch Team
P
Perry · 写过 5 条评价 · 体验于 2025-11-28 ·
★★★★★
LoveScotch 的第二次订单 AAAA++++
LoveScotch 的第二次订单,同样优质的服务和快速的运输。
LoveScotch.com 回复2025-12-05
Hello Perry,
Thank you so much for your 5-star review. We’re glad to hear that your second order was just as great as the first, and we truly appreciate your kind words about our fast shipping. Thank you for choosing LoveScotch again.
LoveScotch Team
Hello Sam,
Thank you so much for your kind words! We’re thrilled to hear that you found exactly what you were looking for and that your order arrived quickly and in perfect condition. It’s great to know our team could provide the responsive service you deserve. We truly appreciate your support and look forward to serving you again soon!
LoveScotch Team
S
Scott Henson · 写过 1 条评价 · 体验于 2025-10-30 ·
★★★★★
我刚刚收到第一份订单,它......
我刚刚收到了我的第一个订单,它很顺利、简单、价格合理且反应灵敏。
LoveScotch.com 回复2025-10-31
Hello Scott,
Thank you for your wonderful review! We’re glad to hear your first experience with us was smooth and easy. We appreciate your kind words about our pricing and service, and we look forward to serving you again soon!
— The LoveScotch Team
Hello Kurt,
We’re very sorry to hear about your recent experience and truly appreciate your past support as a returning customer.
Unfortunately, the shipping of alcoholic beverages has become increasingly challenging nationwide due to frequent changes in carrier policies and state regulations. These changes sometimes cause unexpected delays or interruptions that are beyond our control, but we always do our best to resolve each issue promptly and keep our customers informed.
Please know that our support team is made up of real people who genuinely care about providing the best service possible. We’d love the opportunity to make this right, please reach out to us directly at [email protected], and we’ll review your order right away.
I checked the status of your latest order, and it shows that it was delivered to your address on October 20, 2025, at 5:22 PM.
Thank you for your patience and understanding as we continue to navigate these evolving shipping regulations.
Best,
LoveScotch Team
Dear Hannah,
Thank you for your kind words! We’re delighted that your order arrived smoothly and that the wines were a hit with your team. It’s always an honor to be part of such meaningful celebrations, and we truly appreciate you choosing LoveScotch.com to mark your company’s milestone. Cheers to many more successful years ahead!
LoveScotch Team
Hello Drew,
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your experience with LoveScotch and that your bottle of Justin Wine arrived quickly and safely. We take pride in offering great prices and careful packaging, so it’s great to know it shows. We truly appreciate your support and look forward to serving you again soon!
The LoveScotch Team
Hi Diana,
Thank you for your kind words! We’re delighted to hear that your order arrived quickly, safely, and in perfect condition. It means a lot to know that the care we put into packaging and shipping is recognized.
We’re especially glad to hear you’re enjoying your Nikka Coffey Malt Japanese Whisky — an excellent choice! We truly appreciate your recommendation and look forward to welcoming you back for future orders.
Best regards,
LoveScotch Customer Service
Hi Victor,
Thank you for sharing your experience! We’re thrilled to hear that you’re enjoying our wide selection of Scotch and bourbon. We appreciate your patience with the first order and are glad the second one reached you even faster. Your recommendation means a lot to us, and we look forward to serving you again soon.
Best regards,
LoveScotch Customer Service
n
njeri · 写过 1 条评价 · 体验于 2025-09-29 ·
★★★★★
体验很棒
经验很棒。客户服务令人耳目一新,很容易交谈。很棒的产品,还会再次订购。
LoveScotch.com 回复2025-10-01
Hello Magdalene,
Thank you for your kind words. We’re so glad we were able to deliver your order during your short stay in the U.S. It means a lot to us that you chose LoveScotch, and we’re delighted we could be part of your trip. We take pride in making sure every order arrives on time and in perfect condition, no matter the circumstances. We truly look forward to welcoming you back and serving you again on your next visit!
LoveScotch Team
Hi Philip,
Thank you so much for your kind review! We’re delighted to hear that your bottles of Macallan 15 Year Double Oak and Glenfiddich 14 arrived safely and well-packed. We’re also glad our customer service team could assist you in coordinating the delivery with FedEx so everything went smoothly.
We truly appreciate your support and look forward to serving you again soon!
Best regards,
LoveScotch Customer Service
H
Harlan W · 写过 26 条评价 · 体验于 2025-09-11 ·
★★★★★
优秀的葡萄酒订购经验
我们在加利福尼亚州帕索罗布尔斯订购了贾斯汀葡萄酒,体验非常好。服务相当周到。沟通回复相当及时且良好。事实上,其定价几乎是 Total Wine 的一半。 UPS 运输完美无缺,没有任何问题。酒到达时状况良好。我们会再次从 Love Scotch 购买。优质友好的服务。很遗憾听到其他人的事情,这绝对不是我们的。
LoveScotch.com 回复2025-09-17
Thank you so much Harlan for your wonderful review! We’re delighted to hear that your experience with us was smooth from start to finish, and that you enjoyed both the attentive service and the value we strive to provide. It’s great to know your wine arrived in perfect condition. We truly appreciate your trust and look forward to serving you again soon!
Cheers to you, on behalf of all of us at the LoveScotch team