LuckyCharmGold

Dear Customer, Indeed we have anti-fraud software that we run on all payments, so if there is something "suspicious" detected by the system we might ask for ID verification. If you don't want to do that we completely understand, and immediately refund your payment, which we did. You always get an immediate email confirmation of the refund in your mailbox with the email that you ordered with. However card refunds won't be immediately reflected by your bank, and can take a few working days to be reflected back on your card. Hope you can understand. Kind regards, LuckyCharmGold

Dear Jay, You are fine to check the gold rates and refresh our page. However, you kept initiating live chats, which then need to be answered by a livechat agent and kept saying you were just checking rates. The rates we have on our webpage are the actual rates we offer. So please don't open a livechat and you can refresh the website without any issues. We don't send PayPal payments ourselves. Hence there can be sometimes delays. Kind regards, LuckyCharmGold

Dear Travis, I just re-confirmed if your order ID was refunded, and it was. You should have received an email with a refund confirmation. Credit Card refunds are never instant and always take a few working days to hit back your card. If you still want to use our services, then please do an order again. I instructed my Staff that they can give access to the worker with your Jagex Launcher account credentials. Kind regards, LuckyCharmGold