Luggage To Ship（luggagetoship.com）在 OK.one 的综合评分为 4.6 分（满分 5 分），基于本站收录的 102 条用户评价，属于商业服务分类，口碑优秀。好评高度一致，90% 的评价为 4 星及以上；商家回复了 78% 的差评。数据最后更新于 2026-08-10。
亚当真的非常乐于助人而且非常友好。 一路走来，他都在一步一步地帮忙。太感谢了。
Hello Thank you for your kind review! We're delighted to hear that Adam was friendly, helpful, and guided you every step of the way. We truly appreciate your support and look forward to serving you again! 😊 Thank you, Customer Service Team
我们最近第一次使用 LtoS，给我们留下了深刻的印象。我们安排 5 月 18 日接机，但他们从未来接机，并被告知“他们错过了我们的接机”。我很失望，但他们向我保证他们会在第二天被收集。正如他们所说，它按照承诺被收集了。预计交货时间为 5 月 29 日左右（标准运输选项），但我们所有的包裹均于 5 月 24 日到达，即我们到达新家的同一天！没想到会这样，并对他们如何“弥补”错误感到非常满意。肯定会继续使用它们！谢谢LtoS！！
Hello Keran, Thank you for sharing your experience! We sincerely apologize for the missed pickup and appreciate your understanding. We're delighted we could make it right and that your shipment arrived even earlier than expected. Thank you for choosing Luggage To Ship—we look forward to serving you again! 😊 Thank you, Customer Service Team
总体来说，送货体验还是不错的。货物按计划准时到达。然而，我的两件行李到达时已损坏，这令人失望。 至于客户服务，我与阿德姆先生进行了交谈，他的帮助非常出色。他很专业、细心，并与我一起探索每一种可能的解决方案，以确保客户满意。我认为他的客户服务非常出色，并非常感谢他的努力和支持。
Hello Rania, Thank you for taking the time to share your feedback. We're pleased to hear that your shipment arrived on time, and we sincerely apologize for the damage to two of your luggage pieces. We're also delighted to know that Adham provided you with exceptional support throughout the process. We'll be sure to share your kind words with him. Thank you for your trust, and we look forward to serving you again. 😊 Thank you, Customer Service Team
我需要在待处理的货件中添加一个盒子，哈利能够帮助我完成并发送新标签。消除了流程中的麻烦。谢谢你！
Hello Darla, Thank you for your wonderful review! We're delighted to hear that Harry was able to assist you quickly and make the process hassle-free. We truly appreciate your feedback and look forward to serving you again! 😊 Thank you, Customer Service Team
我在这家运输和货运公司获得了很好的经验。 我通过百思买的服务购买了一台笔记本电脑，不幸的是，我后来发现笔记本电脑在保修期内出现了问题。我目前正在与百思买和运输公司就保修流程进行联系。 阿德姆先生在整个过程中提供了极大的帮助。他花时间解释了所有可用的选项，并提供了有关将笔记本电脑从德国运回美国进行保修服务的最安全、最可靠和最具成本效益的方式的详细信息。 他的专业精神、知识和乐于助人的态度使整个过程变得更加轻松，压力也更小。 非常感谢 Adham 先生的大力支持和宝贵信息。我真的很感谢他的帮助。 五颗星毫无疑问！
Hello Ibrahim , We sincerely appreciate your thoughtful review! Providing reliable support is our priority, and we're delighted that Adham was able to help you every step of the way. Thank you for choosing LuggageToShip! 😊 Thank you, Customer Service Team
Hello Tarek Thank you for your feedback! We’re glad to hear that Adham was of great help. We really appreciate your kind words and will make sure to pass them on to him. We’re always here if you need any further assistance! 😊 Thnak you Customer service team
我感谢 Adam 为我们带来了最好的行李体验
Hello Syeda, Thank you for your kind review! We're delighted to hear that Adam made your experience a great one. We truly appreciate your support and look forward to serving you again! 😊 Thank you, Customer Service Team
亚当非常出色！他提供了出色的客户服务，竭尽全力确保我的运输问题得到及时解决。我将始终使用行李 由于这种支持而发货。
Hello Jane Thank you so much for your amazing feedback! We're thrilled to hear that Adham provided outstanding support and went above and beyond to resolve your shipping issue quickly. Your kind words mean a lot, and we’ll be sure to share them with him. We truly appreciate your trust in our service and look forward to assisting you again! 😊 Thnak you Customer service team
不幸的是我不得不取消发货。哈利排了队，很快帮我解决了这个问题。再简单不过了。很有帮助。
Hello Thank you for your feedback! We’re glad to hear that Harry was able to step in and assist you quickly with the cancellation and make the process easy for you. We truly appreciate your kind words and will be sure to share them with him. We’re always here to help whenever you need us! 😊 Thnak you Customer service team
打电话给客服，Adam 非常有礼貌、耐心地倾听，并且非常周到地回答我有关行李运输的问题，因为这是我第一次使用行李托运
Hello Thank you for your kind feedback! We're really glad to hear that Adam was polite, patient, and helpful in guiding you through your first experience with Luggage to Ship. We appreciate you taking the time to share your experience and look forward to supporting you again in the future! 😊 Thnak you Customer service team
在线聊天助手 Harry 在建立在线帐户方面非常有帮助。
Hello Warren Thank you for your kind feedback! We’re glad to hear that Harry was very helpful in setting up your online account. We truly appreciate you taking the time to share your experience and are always happy to assist you again whenever you need support. 😊 Thnak you Customer service team
令人惊叹的服务，亚当是该领域最好的！ 谢谢
Hello Asaf Thank you for your wonderful feedback! We're thrilled to hear that you had an amazing experience. Adham will be delighted to know that his efforts made such a positive impact. We truly appreciate your support and look forward to serving you again soon! 😊 Thnak you Customer service team
Hello Dylan Thank you for your feedback! We're glad to hear that Adham was a great help. We appreciate your kind words and will be sure to share them with him. We look forward to assisting you again in the future! 😊 Thnak you Customer service team
Adham 太棒了，帮我修改了订单，一切都很顺利！
Hello rajhaz Thank you for your kind words! We're delighted to hear that Adham was able to help resolve your order and ensure everything went smoothly. We truly appreciate your feedback and look forward to assisting you again in the future! 😊 Thnak you Customer service team
客户服务是顶级的，我和奥利弗和亚当谈过，结果是 10/10。一切都非常彻底和专业，我的行李总是完美到达。
Hello Ana Paola Thank you so much for your kind words! We’re thrilled to hear that Oliver and Adam provided you with thorough and professional support. It’s also wonderful to know your luggage always arrives safely and perfectly. We truly appreciate your trust and support 😊 Thank you Customer Service Team
Luggagetoship 是我往返佛罗里达州行李的可靠托运商。亚历克斯的沟通和指导使整个过程变得简单，我避免了昂贵的机票费用和携带大量行李前往目的地的麻烦。我强烈推荐这家公司。
Hello Melanie Thank you so much for your wonderful feedback! We’re delighted to hear that Alex made the process smooth and easy for you. It’s great to know we could help you avoid expensive airline fees and make your travel experience more convenient. We truly appreciate your recommendation and support 😊 Thank you Customer Service Team
Adem 非常友善，非常乐于助人，他很快就解决了所有问题
Hello Ariana Thank you for your kind feedback! We’re happy to hear that Adem was helpful, kind, and quick to resolve everything for you. We truly appreciate your support 😊 Thank you Customer Service Team
这家公司太可笑了。我不会称其为骗局，因为我的父母终于收到了行李，但这是唯一的积极因素。 我妈妈在伦敦受了重伤，不得不乘坐医疗飞机返回美国。我找到了这家公司并选择了它而不是其他公司，因为它在该网站上的评价非常好！我与该公司进行了多次在线聊天，询问了有关费率、海关、正确填写文件、额外费用等的几个问题。我被告知可能会或可能不会产生额外的海关费用，但行李托运服务会尽快向我们发出有关这些费用的提醒。我们安排在 2026 年 4 月 4 日星期六领取行李。 4 号星期六，我们收到通知，将于下周二取货。酒店接送需支付额外费用。它没有被拾起。周三4/8，我们收到公司的邮件，说无法提包，因为包上没有附有“商业发票”。请注意，这是在来回发送多封电子邮件之后，据说所有必要的文书工作和标签都已完成、发送和附加。这是我们第一次听说“商业发票”，但不知道它是什么。顺便说一句，现在我的父母已经回到美国，无法与出于礼貌而代为保管行李的酒店做出任何新的安排。 我父亲多次致电行李托运公司，他们对这张之前未知的发票态度坚决，并说拿到它是“你的责任”。什么？！？ 最终他说服某人真正拿起了袋子。他支付了 170 美元的经济运费，承诺 7 至 10 天内送达。两个星期过去了，包还是不见踪影。爸爸给公司打电话，他们告诉他他们无能为力，因为联邦快递捡起了袋子，但现在它“卡在海关了”。他给联邦快递打电话。他们说是的，它在海关，我们无能为力，它会一直在那里，直到海关放行为止。这种乐趣来回打了几个电话，两家公司都说他们无法提供帮助。最后，在伦敦收到包的一个月后，它到达了他们的家。它基本上被摧毁了。是的，所有的东西都在里面，但是硬壳行李箱已经出现了无法修复的裂痕，四个轮子都被砸坏了。 5月10日，我爸爸开始收到Luggage To Ship发来的电子邮件，称联邦快递将他的行李扣在海关，如果他不立即联系他们并付款，“您的货物将被退回，费用由您自行承担，或者被遗弃在偏远地区。”再说一次，什么？！？你说的是已经送来的包吗？ 今天，他收到了联邦快递寄来的纸质发票。显然，他们向美国海关支付了 176.71 美元来放行行李，并将其送往最终目的地。那么我们为什么要支付 170 美元的行李运费呢？联邦快递拿起了袋子，运送了袋子，并将袋子从海关取出。在最好的情况下，这是一家高度混乱的公司，沟通方式可能是有史以来最糟糕的，而在最坏的情况下，它是一家“骗局中间人”公司。买家当心！我写这篇文章的目的只是为了让大家不再经历我父母花费近 350 美元买一箱自己的衣服回家的经历。不是纪念品，不是礼物，没有什么花哨的东西。实际上是一袋重约 40 磅的脏衣服。必须有更好的方法。
Hello Kim B Thank you for taking the time to share your detailed feedback. We are truly sorry for the distress and frustration experienced during this shipment, especially given the circumstances. We would like to clarify that the shipment was successfully collected, processed, and delivered, and we provided continuous tracking updates throughout the transit process, including customs clearance follow-ups with FedEx and U.S. Customs. The final delivery was completed on May 8, 2026, with duties and taxes handled at destination. Regarding customs documentation, a commercial invoice is a standard requirement for international shipments and was requested by the carrier during pickup processing. We understand this may not have been clear at the time and apologize for any confusion caused during the initial handling. We also continuously monitored the shipment while it was under customs review and kept the case active with FedEx until release and delivery were completed. We are sorry to hear about the condition of the luggage upon arrival. While the shipment is handled by the carrier once in transit, we understand how disappointing this must have been and will ensure this feedback is shared for further review. We appreciate your feedback and take it seriously as we continue improving our communication and service experience. Thank you Customer Service Team
我将包裹运送到他们的仓库，提前两周告知他们所需的取货日期。三天前提醒他们，只是收到回复“不，我们周末关门”……就好像他们在两周前不知道他们不营业一样。这导致我不得不付钱给他们将包裹运送到其他地方，而这完全是他们的错。 由于缺乏信任，我要求他们给我发一张行李的照片，但从未收到。 最后，他们在尝试交付后 30 分钟警告我行李预计将交付......
Hello Carlo Thank you for your feedback. We would like to clarify that we had informed you in advance that pickup is not available during the weekend, and the scheduled timing was communicated accordingly. However, we sincerely apologize for not providing the requested photo of the luggage at the time, and we understand your concern regarding this. Your feedback has been shared with the team to improve the process. We appreciate your understanding. Thank you Customer service team
我在行李托运方面经历了一次美妙的经历。客户服务团队的奥利弗非常出色——他耐心而专业地指导我完成运输过程的每一步。如此周到高效的服务是很少见的。谢谢你，奥利弗，让这一切变得如此轻松！
Hello Nick Thank you so much for your wonderful feedback! We’re delighted to hear that Oliver provided you with patient and professional support throughout the shipping process. It’s great to know your experience was smooth and stress-free. We truly appreciate your kind words and support 😊 Thank you Customer Service Team
共 102 条符合条件的评价