Most reviewers were somewhat happy with their experience overall. Consumers generally find the online platform very easy to use, frequently appreciating the smooth ordering process, helpful payment alternatives, and attractive website layout. Many individuals also mention finding a wonderful selection of creative products, beautiful styles, and appealing designs that truly match their personal interests.
Some reviewers were not happy with the quality, noting that several items felt cheap, poorly constructed, and looked quite different from the promotional pictures. Others also felt that the delivery fees were somewhat excessive and that the overall prices were a bit higher than expected for the merchandise received.
Not enough views of the T-shirt I purchased I wanted to see if the sleeves could be worn down or up? And the inability to use PayPal since I felt a little insecure about putting my credit card information out there.
This site is a lie. Items shown are beautiful in detail and quality, but when the order arrives, all designs are solely printed on a poor quality material. I tried to return items for a refund, but there isn't a customer support service phone number. You can only email, which I did on 3 separate occasions, with not response back. I wasted over $300 on this app. Please don't support them.
Your clothes look lovely. I'm looking forward to them arriving..however. you said purchases over £50 got free shipping. I spent that and you still charged me £7 shipping. I'm not impressed.
Most distrustfull company i ever ordered from. Showed beautiful picture of a long dress with cats on it and received a thin fabric with printed cats in it and no fabric description or washing instructions. Never again!
I really appreciate the products on your site - they seem genuinely spectacular. I only hope that the product itself (when I receive it) will prove to be as beautiful as prsented on the site.
Hello I ordered Beautiful tops and when I received my parcel the tops received were hideous badly stitched.
I tried returning the items and have contacted Lumenyse and have not received a reply with a return address this is going on for two months.
SCAM ALERT! Worst excuse of a knock-off I have ever seen! I ordered a beautiful embroidered linen/cotton dress and blouse. Received something hideous that looks like thin tablecloth material that has been put through a low resolution printer. The return policy on their website is a wild goose chase leading nowhere.
I love the variety to choose from & the process was good. However, there was one issue. I ordered one of the beaded bracelet sets (mixed) but it wouldn’t let me order more. I sent a text asking if the mixed shown was all that was available or if it was possible to get the others. I received a response asking me for the web address. I advised that I had a big order that I was holding in my cart which is on your website so I didn’t understand why it couldn’t be accessed. I wanted to add some more bracelet sets to avoid additional shipping charges in a separate order. In the end, I didn’t want to take a chance on losing any of the items in my cart so I placed my order today. If there is a possibility of buying more bracelet sets, I would be interested in the blue set plus a couple others. Please advise. I would appreciate it.
I found it easy to order & am glad you have alternatives for payment.. I luv using Zip or Afterpay as an alternative to visa if I need it.. Than you.. Yes I find your products very nice & feminine.. I will be ordering more once I’ve received my first order.. Once again thank you .. Helen 🙂
Ripped off again!!
Once by shein and now by lumenys!!!
Surely these 2 companies must be one.
Same materials....not linen, nothing like linen, not even like a linen blend.
PURE POLYESTER MY FRIENDS!
As for the sizing?
I had ordered 2 tops..both M...
1 top was correct although still a " large" medium, but the other was huge!!!
Probably a size 24...EXXXL!!!!
LANDFILL!!!!!
THATS ALL THESE COMPANIES PRODUCE..
LESSON LEARNED.
I love alot of the styles on the Lumenyse website. They look beautiful and the styles are so unusual. I love all the florals and the vintage looks too! The only thing I would say is that when you are searching for say, Dresses, that you still get alot of other things, not just dresses. It would be great that when you search for particular items, that's all that shows. It would be much easier to find things. But besides that, I love it!!
Images show a sheer lacey beautiful top but what we got was a horrible low resolution print on some awful shiny fabric.
Wife is gutted.
We should have checked here first.
I'm going to try a chargeback on my card
UPDATE:- Bravo Paypal! - gave them all the details and got instant refund without having to send it back. They must have had tons of chargebacks
Awaiting to receive my order, I would like to congratulate you with the unique and feminine collection.
The size chart for the blouses however was not very clear to me, but I am hoping to have chosen the right size.
Horrible. Bait-and-Switch. Items Not as Described, Poor Resolution
I ordered two blouses from Lumenyse.com based on the images and descriptions shown on their website. What I received looked nothing like what was advertised.
The items were clearly cheap imitations with different materials, poor quality, and none of the detailed embroidery shown in the photos.
This is not a case of sizing or personal preference. The items were materially different from what was sold.
I contacted customer service and provided photo evidence. Instead of resolving the issue, they told me I would have to return the items to China at my own expense or accept a partial discount coupon. That is not a reasonable solution when the products are misrepresented.
After pushing further, I only received delayed responses and no meaningful resolution.
Buyers should beware.
The product was not as advertised. The shirts had a printed design and it was out of focus. Forget it if you want to return, couldnt get to the return section on their website (probably hidden on purpose) to get the return started. They told me that I had to pay the shipping to China along with a restocking fee. This company is a total rip off.
I bought a pink dress, a pink top, rose earrings and pink bracelets. The way that the clothes are represented in the advertised pictures shows that the flowers are like 3D. The flowers are represented as to look like they are raised NOT FLAT. The material was to be cotton and some linen. It is actually in reality 100,% polyester.
The bracelets and the earrings looked vintage in the pictures on the site.
When I received the bracelets and earrings. I was very angry because they looked like pieces that could have been bought at the dollar store.
The dress and top look like pillow cases sewn together. The flowers are flat. In the advertisement the top and dress look styled in reality the top and dress have absolutely NO SHAPE. This company promotes as Lumenyse AND Boho. They make themselves to look as if they are aq Canadian company. However, the return address is:
jiale
Lixin 10th Road, Ningxia Street
GangDong, GuangZhou
13318896185,510000
13318896185
I emailed the company to tell them that I won't be taken advantage of and I want a full refund. They emailed me back to say that I had to send the clothes and jewellery back to them in the ORIGINAL packaging . As well, I was responsible to pay to have the package sent back to them. That is when I discovered the address. What COUNTRY is this place? And how can I trust that once I pay to have the package sent back to them which will cost a lot of money..how do I know that they will receive it and reimburse me?
I was overcharged. The cost on the site did not equal he money that was charged to my card. I am out of pocket by $160.00.
I have already let my credit card company know what is going on. I am going to put the company names in face book, Instagram, tick toc and any other site that I can find. I am going to call the better business bureau. I want my money back. And I will fight for it