Luna Socks

Hello, Thank you for sharing your feedback. We are truly sorry to hear about your experience. This is not the level of service we aim to provide, especially when it comes to special moments. Please reach out to us at [email protected] with your order details if you still need help so we can assist you. We are committed to finding a solution and improving based on your feedback. Best regards, Luna Socks Team

Hi, We are very sorry to hear about your experience and sincerely apologize for the delay and lack of communication. This is not the level of service we aim to provide at Luna Socks. Please send us an email at [email protected] with your order details, and we will prioritize resolving this for you. Thank you for your patience, and again, we truly apologize for the inconvenience caused. Best regards, Luna Socks Team

Hello Arlene, Thank you so much for your kind words! 😊 We’re thrilled to hear that you loved the soft feel of the socks and that the design captured your furry friend just right — that’s exactly what we aim for! If you ever want to create another pair or share your socks in action, we’d love to see it 🧦🐾 Best regards, Luna Socks Team

Hello, We apologize for the silence and the delay with your order — we understand how frustrating it must be to wait without updates and feel ignored. That’s absolutely not the experience we want to deliver. We do not delete comments to avoid criticism — only those that contain harmful or misleading content — and we’re working hard to improve both our response time and customer communication. If your issue hasn’t been fully resolved yet, please don’t hesitate to reach out to us at [email protected] so we can take a closer look and assist you directly. Best regards, Luna Socks Team

Hello, We apologize for the delay and the lack of communication — this is not the experience we want our customers to have. Waiting so long without updates or support is deeply frustrating, and we sincerely apologize for that. We'd like to investigate your order and find a solution as quickly as possible. Please contact us directly at [email protected], and we’ll do our best to make this right for you. Best regards, Luna Socks Team

Thank you so much for your kind review! We're really happy to hear that you're satisfied with your order and that everything turned out just as you hoped. Your support means a lot to us!

Hi there, We’re truly sorry to hear about your experience. This is absolutely not the level of service we aim to provide, and we sincerely apologize for the delay and the lack of response you’ve encountered. We’d really like to look into this and make it right for you. Could you please contact us at [email protected] with your order details so we can investigate and resolve this as quickly as possible? Best regards, Luna Socks Team

Hi Katherine, We’re really sorry to hear about your experience and that the socks didn’t meet your expectations, especially as it was meant to be a gift. That’s absolutely not the experience we want for our customers. Could you please reach out to us at [email protected] with your order number and a photo of the socks you received? We’d love the chance to look into what went wrong and make things right for you. Best regards, The Luna Socks Team

We're so glad to hear you’re happy with your socks! Knowing that our products bring a little joy makes our day. Thanks for being part of the LunaSocks community and for your lovely feedback. 💛

Hello Nina, Thank you so much for your lovely review! 😊 We're really happy to hear that you had a positive experience with our customer service — we always do our best to help quickly and make things right. It means a lot to know you'd order from us again. See you soon for another pair of happy paws on socks! 🐾🧦 Best regards, Luna Socks Team

Hello Jennifer, We would like to apologize for the experience you’ve had — it’s absolutely not the level of service we aim to provide. Waiting that long and needing to follow up multiple times is understandably frustrating, especially when the item never arrived and was meant for a special occasion. We fully recognize how upsetting it is when a package is lost and the timing no longer makes sense for you. We’re currently reviewing how we handle these situations to do better moving forward. Please feel free to reach out to us with the order number at [email protected] — we’d like to take another look and see if there’s anything more we can do to make this right. Best regards, Luna Socks Team

Hello, We’re truly sorry for the experience you’ve had with your order, and we completely understand your frustration — especially given the long wait and the fact that it was meant as a gift. You’re right to expect timely updates and support, and we regret the delays in both communication and resolution. While our policy typically covers production defects or damages, we absolutely take cases of lost packages seriously and always do our best to make it right. We understand a replacement may no longer be appropriate in your case, and we’d like to review this further with you directly. Please reach out to us at [email protected] so we can take another look at your situation and try to find a better solution. Best regards, Luna Socks Team

Hi DHHJ, We appreciate your feedback and understand your frustration. This is definitely not the experience we want for our customers. We'll be looking into this further to understand what happened and how we can improve. Best, Luna Socks Team

We’re truly sorry to hear about your experience, Aída. We understand how frustrating this must have been, and we sincerely apologize for the delay and lack of communication you faced. This is not the experience we want to provide, and we’ve since worked on improving our response times and shipping process. If you’re open to it, please contact us at [email protected] so we can look into your order and make things right 💙 Luna Socks Team

Hi Cedric! Thanks for your kind words! We’re glad we could help make things right. Enjoy your socks! 😊🧦 Best regards, Luna Socks Team

Thank you for taking the time to share your experience! It’s always wonderful to hear when customers are happy with both the quality and the service. We truly appreciate your support.

Hi Giulia! Thanks so much for your kind words! 😊 We're thrilled you love them! Best regards, Luna Socks Team

Hi there! Thanks for sharing your thoughts! 😊 We're sorry the shipping didn’t meet your expectations for Christmas, and we’ll do our best to improve delivery times in the future. We hope you love your socks, though! Best regards, Luna Socks Team

Hi Isabelle! Thanks a lot for the feedback! 😊 We're so glad to hear you enjoyed the experience, and we’ll definitely take your suggestions into consideration. Looking forward to serving you again! Best regards, Luna Socks Team

We’re very sorry to hear about this experience. We completely understand how upsetting it must be not to receive your order and then be unable to get a refund. This is not the level of service we want to offer, and we truly apologize for the inconvenience caused. Please reach out to us at [email protected] with your order details. We’d like to review your case and do our best to resolve this for you 💙 Luna Socks Team