I would not order from this company. I measured in inches and what I received was WAY too small. I wrote a scathing review because their return policy is for you to send them an additional $15 and they would send you a box to return it in. They offered to replace it if I'd remove my review saying their measuring system was the problem. I measured myself again in metric and it matched the label on the bra that was way too small. I think that they'd get their measuring correct if they wanted to do business here (the company is in China). They finally reimbursed me so I would remove my review. I modified it but still don't recommend this company...seems shady that they can't figure out measurements!!
Luna's Wish 回复2025-04-08
We are truly sorry that this shopping brought you a bad experience.
This company misrepresents their return process. I ordered a bra for my mother in law, measured correctly and she could barely fasten the front closure bra and there was more padding then she prefers. Imagine my surprise when I received the following options to return for a refund:
Dear Customer,
Hello, according to your feedback, we provide you with the following solutions:
1. Choose our resend service, pay $15, we will resend you a new package, the original package does not need to be returned to us, so you also avoid paying our return shipping costs. (This method is fast and convenient)
2. We provide you with a 20% coupon, you place a new order, we resend you a new order + the original order that does not fit the original order; the original order products still do not need to be returned to us. (This method can get discounts and correct incorrect sizes)
3. We provide you with our return address, you pay for the return refund (because it needs to be sent back to the Chinese warehouse, the processing time is relatively long, and you need to bear the return shipping fee, so it is not recommended)
We are really sorry that this shopping has brought you bad.
Best Wishes，
LUNA.
Vane Chen from Luna's Wish
Sent via Richpanel
Do not do business with this company. I will just eat the cost of this bra.
Luna's Wish 回复2025-03-19
Dear customer,
We are really sorry that this shopping experience cannot bring you a good experience. The solution we provide to customers is for customers to choose. We hope to provide customers with better after-sales service, so when customers ask for a return, we will provide customers with these options. In our solution, we also provide customers with return services. So it is not that we cannot provide return services for customers, thank you for your understanding.
Regarding the size issue, we match products for customers according to the size ordered by customers. So if you feel that the product is not suitable after receiving it, please communicate with us in time. We will provide you with satisfactory after-sales service and strive to send you the right product. Thank you.
I absolutely love the bra's I have ordered from Luna and I am ordering more again. I love the lacy bra's with the front zipper closing. I have 5 now and have just ordered 2 more.
I purchase from Luna's Wish regularly and always impressed
I've purchased several bras and activewear from Luna's Wish and have always been impressed with the selections, as well as the attentive customer service. In May 2024, I Initially I was just looking for a stylish, but comfortable bra. However, when I received my first purchase, an embroidery floral bra, I was more than delighted at its beauty and quality of workmanship. So, of course I ordered several more from Luna's selections. I'm in the Midwest and delivery might take a bit more time than some other options, but purchases from Luna's Wish are worth the wait. I continue to purchase regularly. and received most recent order January 8, 2025, and continue to be impressed. I'm a true fan and a repeat shopper at Luna's Wish. I'm happy to provide this review.
Luna's Wish has earned my business.
I gave Luna's Wish 5 Stars, because of their excellent customer service, making me feel like a valued customer. I had ordered a bra which was to small.
(Their sizes do run small, compared to US standards). However, they've made it right and I ended up with a great product. The design of the bra is well thought out and is very comfortable. In, fact, I like it so much, that I will order the same product in the future, Their communication was very respectful and accommodating. I can recommend this company.
Erika O
I thought I was ordering from Adore Me got sent over to Luna's wish took 17 days to arrive and it's not what I ordered. Impossible to get a hold of customer service or do a return. I hate their product and this company never ever purchase anything from Luna's wish
The items I bought were way too small. I have been trying to contact them via the "Contact us\ Luna's Wish, but there is NO SEND button.
Luna's Wish 回复2025-03-25
Dear customer,
Thank you for taking the time to provide feedback. We take this matter very seriously and apologize for your inconvenience.
The situation you reported may be due to a communication misunderstanding, and we hope to resolve it for you as soon as possible. Please contact us at [email protected] and provide more details for verification.
We will follow up on this matter with all our strength and respond to you within 1 day. Thank you for your understanding and support!
I ordered the butterfly racerback bra to wear with racerback tank tops. The item has a very poor description. They are wire free heavily padded bras. There is so much padding there's no room for your breasts and gap horribly. The sizing guide is confusing. I normally wear a 34A and they day to add 4-5 inches so I ordered a 38A. It fits super tight and is impossible to work the clasp. I wanted to return them. It took 10 emails back and forth for them to accept the return and provide a shipping address as they kept trying to resend items that I would have to pay for. I kept refusing and asked multiple times for the address. When I finally got it and check into return shipping, it costs more to return it than the items are worth as they have to be shipped to China. Save your money and do not buy from here.
I ordered in August the tracking number said it was somewhere in china. I emailed Luna's Wish at the start of September and 3 days later I got a response that it was on it was way.... I check the tracking again at the end of September and the page said it had been delivered but NO PACKAGE was received. Now here it is October, still no package; I am trading emails with LUNA's wish about refunding my money and I was asked to contact the shipper about proof of signature BUT I never signed for anything. DO NOT BUY FROM THESE PEOPLE!!
Luna's Wish 回复2025-03-25
Dear customer,
We sincerely appreciate your patience and deeply apologize for your experience of not receiving the package so far. We have urgently upgraded your situation and the following is the specific solution:
Immediate refund arrangement:
In view of your reasonable request, we decided to refund you in full immediately without waiting for the results of the logistics investigation. The money will be returned to your payment account in 5-7 working days.
Root cause and improvement:
The logistics anomaly of this order may be due to an error in international transportation transit. We will thoroughly investigate the service process of the cooperating carrier and optimize the transparency of the tracking system to avoid similar problems.
Exclusive customer service channel:
If you need any assistance in the future, please contact the customer service manager directly at [email protected], and we will give priority to your needs.
Once again, we solemnly apologize for this unpleasant shopping experience. Your feedback helps us improve our service. If there is an opportunity in the future, we are willing to compensate your loss of trust with a discount.
Don’t trust the reviews in their page, they are a SCAM COMPANY! Does NOT send your items and does NOT RETURN YOUR MONEY!
Luna's Wish 回复2025-03-25
Dear customer,
Thank you for taking the time to provide feedback. We take this matter very seriously and are deeply sorry for your trouble. LUNA always operates with integrity and all services are certified.
The situation you reported may be due to a communication misunderstanding. We hope to resolve it for you as soon as possible. Please contact us at
[email protected] and provide more details for verification.
We will follow up on this matter with all our strength and respond to you within 1 day. Thank you for your understanding and support!
I did not receive what I ordered!
Instead they sent an inferior no-name knock-off!
The sandals I ordered were advertised as Ecco brand (which I love); the ones I received had no label and were of inferior quality.
I have requested a refund; however, their return policy says I must pay return shipping to Asia. I object to this when the mistake was not mine!
Luna's Wish 回复2025-03-25
Dear Customer,
Thank you for reaching out to us. We sincerely apologize for the issue with your order. Receiving an item different from what was expected is certainly not the experience we want for our customers.
To resolve this, could you please provide us with photos of the sandals you received, including close-ups showing any labels or distinguishing features? This will help us assess the situation and find the best solution for you.
Regarding the return, we understand your concern. Once we verify the issue, we will do our best to assist you with a fair resolution. Please let us know how you’d like to proceed, and we’ll work to make things right.
Looking forward to your response.
Best regards
The company does not honor it's return policy. I have two items that do not fit and they just keep emailing me back and forth asking me for my measurements and refuse to give me the address for the return!! No way.
Luna's Wish 回复2025-03-25
Dear Customer
We’re sorry to hear about your frustration regarding the return process. Our goal is to ensure a smooth experience for all our customers.
We ask for measurements to help determine if an exchange might be a better option or if there was a sizing discrepancy in the order. However, we understand that you prefer to proceed with a return. If you could provide us with your order details, we will do our best to assist you in resolving this matter as quickly as possible.
Please let us know how you’d like to proceed, and we’ll work on a solution that works for you.
Best regards
DO NOT ORDER!!!! Unbeknownst to my knowledge, this is shipping from China. I ordered at the very beginning of September and it is now nearing the end of September and I still have no product. They gave me a tracking number and which the tracking number is showing the same location as it did from the day that I inquired about it, “In Transit China 4XP” I am starting to doubt that I will ever receive my product. Customer service is absolutely horrible as you can only email. So much for ordering bras off here, I have an ordered bras in a few years and was excited to try a few. Never again.
Luna's Wish 回复2025-03-25
Dear customer,
We are really sorry that this shopping experience brought you a bad experience. Regarding the logistics problem you reported, we have reported it to the relevant department and will make further improvements. Thank you for your understanding.
I put 1 star b/c I couldn’t put none. I googled an item and it popped up on this website. I liked the way it looked and ordered immediately. I broke my own rule about checking a company out before ordering, but I didn’t expect google to show me a company from china. The product never came after two months. I asked for a refund. I was advised they don’t refund. They resent product and it arrived in a few days. Unfortunately the product was the wrong size and color. Again I was advised they don’t refund; however, they said if I paid $10 more, they would resend a different size and I could keep the original product. I said I wouldn’t throw good money after bad. They gave me an address to return it with no guarantee that I would get a refund. They would have to inspect it first. The price to send it back was $47! The order was only $41.
I suggest you stay far away from this company!!!!
Luna's Wish 回复2025-03-25
Dear customer,
We are really sorry that this shopping experience has brought you a bad experience. Regarding the logistics problem you reported, we have reported it to the relevant departments and will make further improvements. Thank you for your understanding.
Regarding the problem that the received product does not meet expectations, we will first provide customers with several solutions after receiving customer feedback, which does not mean that customers must choose a certain solution. We also provide customers with the option of returning the goods. But in any case, this shopping experience has brought you a bad experience, and we are really sorry.
I ordered bras and they take weeks to get. The bras are very cheaply made lace is itchy, stiff and cheap.
If you need to return items, you'll lose money shipping them back. Don't buy from this company
Luna's Wish 回复2025-03-25
Dear Customer，
We’re sorry to hear about your frustration regarding the return process. Our goal is to ensure a smooth experience for all our customers.
We ask for measurements to help determine if an exchange might be a better option or if there was a sizing discrepancy in the order. However, we understand that you prefer to proceed with a return. If you could provide us with your order details, we will do our best to assist you in resolving this matter as quickly as possible.
Please let us know how you’d like to proceed, and we’ll work on a solution that works for you.
Best regards
I was super excited before receiving the product because I’ve never seen such a beautiful lace bra! However, after trying it on, I feel like it makes me look a bit chubby.
Luna's Wish 回复2025-03-25
Dear Customer,
Thank you for sharing your thoughts with us! We're glad to hear that you were excited about the design of the bra. We understand that fit and style can feel different once tried on, and we want you to feel confident and comfortable in our products.
If you’d like, we can assist you with styling tips or suggest other styles that might better suit your preferences. Please let us know how we can help!
Best regards,
I purchased several bras, but the colors were slightly different than expected. I was really looking forward to their bras, so it was disappointing. They processed my refund quickly, though their return service was efficient. Overall, the products didn’t meet my expectations.
Luna's Wish 回复2025-03-25
Dear Customer,
We are truly sorry that this shopping experience brought you a bad experience.
It takes forever to get your order. I'm writing this on 7/16/24. I ordered a few bras for my wife on 7/1/24 and according to the tracking my order isn't even in the US yet.
Luna's Wish 回复2025-03-25
Dear customer,
We are really sorry that this shopping experience has brought you a bad experience. Regarding the logistics problem you reported, we have reported it to the relevant departments and will make further improvements. Thank you for your understanding.
Weareluna
Leishape
Celeste D'or Curve
Faccelove
Shapermint
Rosyday
Prime Prometics
Halara