Luxebiking

Hi Mike, Thank you for the kind words and for taking the time to share this. It means a great deal to hear that Luxebiking has become a first port of call for cycling essentials. Exceptional locks, mini pumps, and other bike upgrades are exactly the kind of gear we love to provide. Wishing many more smooth and enjoyable rides ahead.

Hey Allan, That’s awesome to hear! Glad the article helped make the ride feel stronger and more enjoyable. Bonking can really sneak up on even experienced riders, so getting fueling right makes a huge difference out on the road. Thanks so much for taking the time to share this! Messages like this genuinely make our day 🚴 Hope for many more smooth rides ahead! P.S. We would love to hear more from you. Please drop us a message at [email protected]

Really appreciate the kind words! 🙌 That’s exactly what we aim for — gear that’s not just unique-looking, but genuinely functional and useful out on real rides. Thanks for the support and for riding with LuxeBiking 🚴

https://prnt.sc/_qkjEOtyLBfn Hello, We’re very sorry to hear about the experience described here, but we do need to point out something important. Could you kindly let us know which bike model you purchased from us, and when this order was supposedly placed? Because here’s the issue: Luxebiking does not sell bikes. We only sell bike accessories. That means the order mentioned in this review was not placed with our company, and this review appears to have been posted for the wrong business. We completely understand that order mix-ups can be frustrating, but leaving a 1-star review for a company that was not involved is unfair and damaging to our reputation. Please double-check the store you actually ordered from and kindly remove or amend this review, as it does not relate to Luxebiking. Thank you. — Team Luxebiking

Hello Clive, Apologies that the team did not respond to the email as quickly as expected. Despite the delay, the team has now reviewed the case and replied to the email, including the return instructions. For quicker assistance in the future, please feel free to reach out via Facebook or Telegram, where responses are typically faster.

Thank you for sharing this, and it is completely understandable to feel disappointed when something does not match expectations. LuxeBiking sources products directly from factories and works closely with manufacturers. The products are priced fairly and independently from large marketplaces. These locks are not knock-offs. They are 100% legitimate products sourced directly from the factory. The team personally uses these locks as well. Every product listed in the store goes through internal testing. If a product does not meet durability, safety, and performance requirements, it will not be used by the team and will not be sold in the store. That standard applies to every item offered. Thank you for raising this concern. Transparency and trust matter, and feedback like this helps improve both.

Hello, Marie. Thank you for taking the time to share your feedback. This truly means a lot to the entire LuxeBiking team! There’s something special about hearing that the experience went beyond just “buying accessories” and became something that added real joy to riding. That’s exactly what LuxeBiking strives for: gear that feels intentional, reliable, and built by riders who understand the little frustrations that can make or break a ride. Every product is carefully selected and tested with practicality, durability, and ease of installation in mind. Cycling should feel smooth and confident, not complicated. Knowing that the fit, finish, and performance exceeded expectations is incredibly encouraging. It’s equally heartening to hear that the support experience felt genuine and reassuring. Creating long-term trust matters far more than a single transaction. Thank you for taking the time to share such thoughtful feedback. LuxeBiking looks forward to being part of many more upgrades and great rides ahead.

Hi James Thank you for taking the time to share your feedback. We’re genuinely sorry to hear you were disappointed. However, we do feel it’s important to point out that this review is not entirely fair to our business. Our no-returns policy for wearable items such as gloves, sleeves, socks, and similar products is clearly stated on our Returns page and reiterated on every product page before purchase. This policy exists purely for hygiene and safety reasons, to protect all customers from potential contamination or contagious skin conditions. We previously allowed returns, but unfortunately, some customers abused this by ordering multiple sizes with the intention of returning most of them. This created significant operational issues and health risks, which we can no longer take lightly. While we understand our policy may not suit everyone, customers are always free to choose not to place an order if they are not comfortable with the terms. To avoid sizing issues, we also provide detailed size charts that, when followed, result in the correct fit for the vast majority of our customers. We appreciate your perspective, but we also have thousands of satisfied customers who have shared positive reviews of their experience with us on Facebook and other channels. Unfortunately, those voices don’t always appear here on Trustpilot, where reviews often tend to come from those who are dissatisfied. We would be grateful if you would consider editing or removing this review to better reflect that our policies were transparent from the outset and that you had the option not to proceed with your order. If you’d like further assistance or have any questions, please feel free to reach out to our support team. Thank you for understanding. Warm regards, LuxeBiking Team

Hi Tom, Thank you for sharing your feedback. We are sorry to hear that one of your Zynon headlights is no longer working as expected. As the lights were purchased two years ago, they are well beyond the warranty coverage period. Over time, rechargeable lithium-ion batteries can degrade due to several common factors, such as regular charge cycles, exposure to high or low temperatures, or being left unused for extended periods. Unfortunately, these are natural characteristics of battery technology and are not something we can control or predict with precision. We understand your interest in examining the internals of the light. However, for safety reasons, the components are not designed to be disassembled or repaired by users, and we are unable to provide internal schematics or technical diagrams. We are truly sorry if this felt like a lack of support. That said, we are glad to hear that the second light continues to perform well. Your feedback has been noted by our product team as we continuously work to improve reliability and user experience. If there is anything we can still do to assist further, please feel free to reach out again. We appreciate your support and thank you for being part of the Luxebiking community. Luxebiking Team

Thank you for your review, and for putting your trust in our brand! This means a lot to us!