Extremely disappointing experience. They won’t ship for weeks and weeks and then requested for order cancellation suddenly shipment is sent in-spite of multiple cancellation requests.
Stay away from them.
Lux Hair Shop 回复2024-07-09
Hi, we are Luxhairshop in China, not the Luxhair in Australia. These are two completely different companies, please be careful to distinguish them clearly. Other people who are browsing Trustpilot, please rest assured to buy wigs from Luxhairshop in China, don't worry, we will provide you with high-quality and reliable wigs.
Like all the other reviews below, I only wish I had read them before I placed my order. Ordered over 4 weeks ago, followed up with them numerous times to ask when the order would arrive - they keep saying, they will send on my request ! To who I ask ! I bought off them and they position themselves as a small business. After I logged my dispute with PayPal, they seem to have only now sent something to the post office - I wait in wonder to find out if the products themselves are as fake as the website. Lesson learnt -
I see they are now commenting on some people’s feedback below - save yourselves some time, there’s enough of us here bitten by your scheme
Lux Hair Shop 回复2024-07-09
Hi, we are Luxhairshop in China, not the Luxhair in Australia. These are two completely different companies, please be careful to distinguish them clearly. Other people who are browsing Trustpilot, please rest assured to buy wigs from Luxhairshop in China, don't worry, we will provide you with high-quality and reliable wigs.
Yes, agreeing to the below comments.
Exactly what has happened to me. Have been waiting for my order for weeks and have been email with them. They have been saying we will look into it then nothing progresses. Then I asked them for a refund and they said they will pass it on and they will let me know when they know more.
This kind of customer service is absolutely rubbish nowadays, next to companies that ship within a day and respond in a much more professional manner.
Do not order from these guys!!! I wish I read the reviews before I het myself into this unnecessary waste of time. I will egt my money back from the bank...🙏🏻
Lux Hair Shop 回复2024-07-09
Hi, we are Luxhairshop in China, not the Luxhair in Australia. These are two completely different companies, please be careful to distinguish them clearly. Other people who are browsing Trustpilot, please rest assured to buy wigs from Luxhairshop in China, don't worry, we will provide you with high-quality and reliable wigs.
Absolutely appalling service. Wait time exceedingly long. Be prepared to harass these people to get your order progressing in any way! Highly recommend avoiding this store.
Lux Hair Shop 回复2024-07-09
Hi, we are Luxhairshop in China, not the Luxhair in Australia. These are two completely different companies, please be careful to distinguish them clearly. Other people who are browsing Trustpilot, please rest assured to buy wigs from Luxhairshop in China, don't worry, we will provide you with high-quality and reliable wigs.
Placed order for Kerastase products on Jan 17th 2024 - 4 weeks later order has still not been shipped. Enquires are just met with generic email responses.
I have a tracking number now but still not shipped and not even sure if I will receive the order. Does not reflect well on Kerastase either. Would never ever purchase through these people again. Either scammers or a pathetically run business.
I ordered $275 in December. Only was given a tracking number the day I enquired January 24 no communication since have rung their mobile number several times. I didn’t think a company like Kerastase would allow this to happen. Have to go to the bank now.
THIS IS NOT A FAKE REVIEW.
Lux Hair Shop 回复2024-07-09
Hi, we are Luxhairshop in China, not the Luxhair in Australia. These are two completely different companies, please be careful to distinguish them clearly. Other people who are browsing Trustpilot, please rest assured to buy wigs from Luxhairshop in China, don't worry, we will provide you with high-quality and reliable wigs.
There is nothing wrong with the product I ordered, but lux hair customer service is pitiful, and delivery so very slow. I have been waiting for a month. To long.
Lux Hair Shop 回复2024-07-09
Hi, we are Luxhairshop in China, not the Luxhair in Australia. These are two completely different companies, please be careful to distinguish them clearly. Other people who are browsing Trustpilot, please rest assured to buy wigs from Luxhairshop in China, don't worry, we will provide you with high-quality and reliable wigs.
Update 10 July 2024 - this review is not about the Chinese based wig store, but the Australian based hair product supplier of the same name. The Australian based on-line store is a sham - I spent over $300, received no confirmation of the order, called the contact # for queries and follow-up, which was forwarded to one of their salons. Salon attentendant advised they have nothing to do with the online store and gave me the mobile # which I had called. Salon attendant was pretty rude. Disputing transaction with my bank as we speak - don't buy from this group!!
Lux Hair Shop 回复2024-07-09
Hi, we are Luxhairshop in China, not the Luxhair in Australia. These are two completely different companies, please be careful to distinguish them clearly. Other people who are browsing Trustpilot, please rest assured to buy wigs from Luxhairshop in China, don't worry, we will provide you with high-quality and reliable wigs.
Unless you are happy to call multiple times & lodge complaints via PayPal etc. for your order to even be posted don't bother. My order was over $270. Had to go out and purchase other products while I waited. The token discount on bundles is not worth the effort. 12 business days since my order was placed and only just received a notification that a tracking number has been issued and my order is ready for collection (within minutes of lodging a Paypal dispute). Zero updates, told twice last week it was going to be sent that day.
Lux Hair Shop 回复2024-07-09
Hi, we are Luxhairshop in China, not the Luxhair in Australia. These are two completely different companies, please be careful to distinguish them clearly. Other people who are browsing Trustpilot, please rest assured to buy wigs from Luxhairshop in China, don't worry, we will provide you with high-quality and reliable wigs.
Awaiting an order for Hair Kerastae products for my mum. Nothing after almost 3 weeks. Goods eventually turned up. Communication was sporadic and very short. Think its a home business that onsells.
I have bought 2 with an d I’m going to order a third once I make up my mind on which to choose because they are to beautiful. Wigs are so soft and so beautiful. The fit is perfect. I was ordering a wig and needed rush delivery for a photoshoot and the staff got in touch with me personally and helped make it happen. My wigs were platinum blond and they were so stunning. It’s hard to find beautiful hair at such affordable prices.
My experience with Hairlux in Penrith is horrible dos not deserve even 1 star . We book my granddaughter for wash and blow dry hair it was very important day for her year 6 Formal.
We ask very politely for one plat on side and we been refused. Even explanation that is so important to her and she was looking forward this day dreaming about her hair nicely done. She got beautiful long hair.
They absolutely did not care they did not show any interest and empathy..
3 hairdresser been on side i did check there was not any booking after us.
Disappointed and disgusted ! They shattered one girl dreams.
Will definitely share my experience with others.
Lux Hair Shop 回复2024-07-09
Hi, we are Luxhairshop in China, not the Luxhair in Australia. These are two completely different companies, please be careful to distinguish them clearly. Other people who are browsing Trustpilot, please rest assured to buy wigs from Luxhairshop in China, don't worry, we will provide you with high-quality and reliable wigs.
I have received 2 orders from Lux and i have no problems what so ever. Both my wigs were also beautiful! & when i say 0 shedding i mean little to NO shedding. No complaints from me. I recommend them to everyone and continue to be a customer.
I have bought 3 of my wigs from lux hair shop and i love them all so much😍 ,the last wig was custom made ,half green & half pink,they met all my expectations in this custom made piece 🥰🥰🥰if you are looking for the best human hair wig ,this is the right place for you !!!you will most deffinetly love them .cant wait to buy another one 🥰
If only I could give no stars. Paid for my order and never received it. Called up all their salons (people who answered the call were lovely), and got a mobile number to get in touch with. Called and texted that mobile, emailed and Instagram DM them... STILL NO PRODUCTS DELIVERED and NO REFUND. Zero integrity. RUDE.
Lux Hair Shop 回复2023-11-24
This is ridiculous, we are only an online wig store, not a salon.
Stay far away from them. Placed an order online and had to beg to get it delivered. After three weeks it’s finally with Auspost. This was after numerous inquiries with no response from them. I eventually got a mobile no. and had empty promises made. Only received confirmation of postage after I contacted my bank and Consumer Affairs. Do yourself a favour: do give these people your money.
I ordered about $150 worth of hair products from Lux hair and received an order confirmation and receipt. Almost a month later and the order is still not ‘ready’ and has not been shipped. The website says orders are processed and shipped within a few days. I’ve sent follow up emails which have all been ignored. Now I’m just trying to get my money back, but the only contact information they give is an email address that is ignored.
UPDATE: the package was eventually sent, about a month after it was ordered. Never got any response to my emails.
Ordered a kerastase worth $173 on the 17 of September. I contacted them october 3 and no reply. They shipped my items today October 6 after I contacted them again regarding of getting my money back
I should have checked their review on Trust pilot before ordering. Lots of reviews says, they received no items, scammmmm.
I placed an order #12683 for kerastase products totalling $136.00 on 19-Sep-23 and I have not received confirmation of the order or a tracking number. I have emailed them several times requesting a tracking number and have not heard back from them. I am extremely disappointed 😞 If I hear from them I will update you all. This review is for Luxhair.com.au. Further update as of 22-Nov-23: They did finally respond, and they did finally deliver the products after 6 weeks.Therefore I have increased the stars to a 3 star.
Lux Hair Shop 回复2023-11-24
This is ridiculous, the product you purchased is not sold in our store, please delete your fake review as soon as possible.
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