Completely Misleading advertising..
After Lux Hair Shop reaching out to me and contacting me two times to buy the wig, I ordered a wig that is supposed to be a red Marilyn Monroe style. The wig I got was ratty, long and slightly curly and not anything as advertised. They advertised the wig as wavy body but when I tried to dispute the return they told me the style in the photo was a one time style and that the wig will go straight after brushing or washing... If the wig goes straight after washing then why was it advertised as a curly, wavy body wig?! If I knew how to do that hairstyle, and wanted to style hair, I wouldn't have bought a wig. I wanted a hairstyle that was already done.
They are insisting that I pay return fees which I find wildly unfair. If I had have received the wig I ordered, the wig from the photo, I wouldn't need to return it at all. Also, the reason I ordered from this business is because their website references UK law with a UK return address but this wig shipped out from China.
For $200 I am extremely disappointed in the wig I received and the service I got.
I would love to see more picture reviews could that please be a thing. I guarantee tons of people(but me first 😆) will start to buy more from this company if the customers had to leave pictures with their reviews 💕. I received a green and black wig from this company and even though i havent worn it yet its still looks like its great quality :)
Had to cancel my order as I ordered something as a gift and it would've not arrived in time. I'm very impressed about their quick reply (sent them a message on fb) and the confirmation of the cancellation. They haven't refunded me yet but I'm pretty sure they'll do shortly which makes me want to recommend this shop. You might have to wait for your order but at this stage I can not confirm the bad reviews. When they refund me the full amount of my order I'll be super happy to order from this shop again.
Very unprofessional company! They don't take their responsibility!
Replying to customers anger and frustration with You haven't placed an order with us.
Stay away!
I ordered product almost a month ago and have not received it. When I go to track my order it says in transit but then the tracking number isn’t accepted. It stated Royal Mail as the carrier but also shows auspost.com. Seems very dodgy. No one messaged me to say there is a delay until I contacted them. I was told there are staff shortages but the situation is unreasonable and I was given no indication of when my product will arrive. I’ve asked for a refund but have not heard back. The website still states products will be dispatched in 2 days working days for delivery in 5-10 days. Seems a long time when they are supposedly in Melbourne. There is no mention of delivery delays on their website. Very dishonest service.
Lux Hair Shop 回复2023-07-13
We have reviewed your information.
You are not buying a product from us. Please stop your slanderous behavior.
Made an order about weeks ago, was trying to bring it along with me while I’m on my business travelling. Disappointed with the support team and no tracking number given after order placed. Highly doubt their service, probably it isn’t legit at all. BE AWARE
Lux Hair Shop 回复2023-07-13
We have reviewed your information.
You are not buying a product from us. Please stop your slanderous behavior.
Utdate:
My order number was 11488 and I do have proof of ordering from you, not "slanderous" behaviour, plainly honest review.
Got my money transferred back after putting this review and sending a message to one of the salons, about 2 weeks after I put my order in. Still no reply to either of my 5 emails just a test message with a copy of returned money.
I still wouldn't order from them again as I find it very unreliable and you cannot communicate with customer service.
I didn't realize this wasn't a legit online store. Just ordered products for $150 dollars last Saturday, still hasn't been shipped, eventhough it said delivery 2-8 buisness days. I have been sending emails for days with no response, rang up one of the salons (which I do understand has nothing to do with the online store) and no one getting back to me and no further response what's so ever. Really disappointed.
Lux Hair Shop 回复2023-07-13
We have reviewed your information.
You are not buying a product from us. Please stop your slanderous behavior.
While I received the wig in a timely manner, the “blond” part of the hair was orange. I also bleached the knots and no matter what I did, the knots didn’t bleach but all of the hair fell out. DO NOT BUY. Plz don’t.
Lux Hair Shop 回复2023-07-13
Hello dear, may i know your order number? i will check it for you
I wanted to share my experience because I’m not sure if other reviews were fake or maybe the company read reviews and fixed the problems because i have had a really great experience. So great that I immediately bought a second wig.
The shipping has been fast and was sent using a reputable courier. Communication is prompt through email. I live in Canada and my order got here fast and instagram. I ordered a second wig for a vacation and I reached out and they worked with me to speed up the process so I can have it on time(a fee was applied but understandable). The ice blonde is stunning!!!! Omg the lace melts and the hairline is so realistic!
I really hope that this review helps. I had such a good experience and would most definitely recommend Lux Hair Shop
Scam and buyers beware. This company does not give you an order number. So when the owner replies to these bad reviews with “what’s your order number so I can check for you dear?” The gag is you don’t get one! I even sent an email asking why I didn’t get a confirmation email with an order number multiple times and no response.
Lux Hair Shop 回复2023-05-25
An order number is a number that is generated instantly when you complete an order.
We need to find your goods based on your order number.
The processing time was a little long, but the actual shipping was super quick. Once it was already shipped, it arrived in 2 days!! Hair is amazing silky smooth, no odors or smells… Customer service and everyone at the company are fast & efficient when it comes to communication and keeping you in the loop!
I bought my first wig on this site and it was a platinum blonde one. I was scared of the bold move but i know i wanted a blonde one and still bought it. The color doesn't even look weird for my skin tone and the hair moves like fluffy clouds !!! Those people do great work
The wig is great quality and suitable for everyday wear.
Shipment of my wig was delayed, but when I contacted support they were very helpful and made sure production was expedited. And after it had been sent it arrived in Australia very quickly.
I will absolutely use this site the next time I want/need a wig.
The hairdresser I have had were great. But management is not paying them their super & they have left. Its foolish business sense to think that your staff are replaceable. I for one will not be returning.
They deserve zero stars, poor online service, poor communication. I am still waiting for my order only to be told, sorry we can't see it provide us with the correct order number. This then followed by another email saying, oh sold out world wide, when we get stock we will send out. I had to chase up my order even though this company has local salons. Poor online service and communication. Update, ordered 16 Aug still nothing, I accidentally contacted another poor store with similar name but they are luxhairshop.com they were much more helpful and not some generic response. Luxhair.com.au however are c omplete opposite, online shopping and communication is slow and poor to deliver a service but they are quick to take the money. I placed an order with another Aus shop yesterday arvo, received an email to confirm and track, then another that item has been sent, it arrived at my door this morning, that's the service we should be getting.
Lux Hair Shop 回复2023-04-17
Hi dear, may i know your order number? i will check it for you
I’ve been super excited to recieve my wig from them , but when I ask for an update I get zero response ! I’ve emailed about a million times , it feels dishonest and misleading , I was looking forward to finding my new favorite wig shop, and now I’m
Worried I’m part of a scam /: can someone tell me if they ever respond to you ??? I got no tracking number , but certainly have a receipt for 400$ …. Can someone from this company please just respond to me ???! It would be highly appreciated
edit*** They finally reached out to me , aplogizing for the late response and were very nice ! im still waiting on arrival, because it is still being made , but i am Happy to know that it is in good hands (: will post a review after receiving my piece (:
I’m so please with my wig I wore it to my senior prom. I was worried about not receiving it on time but you all came through and I really appreciate it!!. Again thanks again!!
It's been 11 days since I ordered my package, no tracking number , no update ,no response from customer service, this is my first & last time buying from this website, I want a refund!
Lux Hair Shop 回复2022-05-07
I am sorry for the late, may i know your order number? I will check it for you.
OK I been ordered mine 3 days ago I paid for rush shipping also and have not received a tracking number yet yall gone give information about me package or give me my money back cause this is ridiculous.
Lux Hair Shop 回复2022-04-25
I am sorry to reply you now, could you pls leave your email address? We will check the status of this order for you later.
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