顺利解决订单退货问题
该团队成员最初协助我退货。然后我解释说,我订购的另一束头发仍在处理中,我需要及时为女儿本周末的头发预约做好准备,因为这是她高年级的第一天。该团队成员建议改用不同类型的头发,以确保周五交货。我同意了,该决议得到了高效、专业的处理。
Eayon Hair(eayonhair.com)在 OK.one 的综合评分为 4.5 分(满分 5 分),基于本站收录的 60 条用户评价,属于美丽与健康分类,口碑优秀。87% 的评价为 4 星及以上,12% 为 1 星;商家回复了 100% 的差评。数据最后更新于 2026-08-10。
该团队成员最初协助我退货。然后我解释说,我订购的另一束头发仍在处理中,我需要及时为女儿本周末的头发预约做好准备,因为这是她高年级的第一天。该团队成员建议改用不同类型的头发,以确保周五交货。我同意了,该决议得到了高效、专业的处理。
我喜欢头发! 它很柔软,不会缠结。当我下下一个订单时,我需要尽快下订单,他们为我加快了发货速度。很棒的客户服务!
我收到了错误的头发颜色。现在我必须花费时间和汽油将其发送回我的正确订单。
We are truly sorry that we sent you the wrong hair color – we know this is frustrating and inconvenient for you. We'll send the correct color immediately and cover all return shipping costs – you won't need to pay anything.
头发质量非常令人失望。摸起来粗糙、干燥,有明显的分叉,有很浓的类似甲醛的化学气味。头发的角质层似乎也受到了严重损坏,因为头发一干,发丝就开始缠结在一起,形成辫子状的缠结。这使得几乎不可能正确梳理、维护或护理。 我投资和佩戴接发已有十多年了,这是迄今为止我最糟糕的经历。我不建议你把钱花在价格昂贵但充其量是平庸的产品上。
We sincerely apologize. This is not the quality we promise, and we are genuinely sorry.You mentioned rough, dry texture, split ends, a strong chemical smell, and severe tangling as the hair dries – these are all unacceptable issues. We have already escalated your feedback to our quality control.We won't make excuses. Your honest feedback is helping us improve, and we genuinely hope you'll give us a chance to make this right.
我在网上订购,担心发货,因为我没有收到跟踪号码,我在 WhatsApp 上给他们发了消息,他们回复得非常快,并跟踪我的订单,我在接下来的几天内就收到了。头发质量非常好,推荐!
Thank you so much for your review! 🌟 We're glad we could quickly assist you on WhatsApp with the tracking info, and that your order arrived within a few days. It's great to hear that you're happy with the hair quality – we truly appreciate your recommendation! We look forward to serving you again soon!
该代表提供了卓越的客户服务。当我意识到假期前我没有足够的头发来完成我的造型时,她竭尽全力满足我的需求。她的善良和奉献精神受到高度赞赏。正如许多女性所体会的那样,不完整的发型和假期根本不能混为一谈! 😉
Thank you so much for your wonderful feedback! 🌟 We completely understand – an incomplete hairstyle before vacation is every woman's nightmare! We're so glad our representative was able to go out of her way to accommodate your needs and save the day. We'll be sure to share your kind words with her – she'll be thrilled to know her dedication made such a difference for you! We hope you have an amazing vacation and enjoy your beautiful hair!
当我提到我的担忧时,一切都得到了解决,我真的很感激,我很高兴收到我的订单🥰非常感谢。
Thank you so much for your kind words! 🌟 We're so glad we could address your concern and get everything taken care of for you. Your excitement means the world to us, and we can't wait for you to receive your order! We truly appreciate your trust and support!
Eayon Hair 非常乐意为您提供订单状态并回答任何问题。我多次订购头发。编织的头发质量非常好。
Thank you for your continued trust in us! 🌟 We're so glad to hear that you've had great experiences with our responsiveness and the quality of our braiding hair. Knowing that you've ordered from us several times and have consistently been satisfied means the world to us! We truly appreciate your loyalty and look forward to serving you again soon!
我非常及时地得到了我需要的确切帮助!五星级客户服务🤗🤗🤗
Thank you so much for your wonderful feedback! 🌟 We're absolutely delighted to hear that you received the exact help you needed in a timely manner – that's exactly what we strive for every day! We truly appreciate your kind words and your support!
无法与头发交谈,但他们是一家糟糕的公司,客户服务更糟糕。长话短说: - 订购羽毛钩针包 - 联邦快递的送货地址错误(显示为 apt. 111,1 而不是 1111) - 我的包裹被送到了错误的地址 - 即使在发送证据后,他们也拒绝给我退款两个月 - 当我提出退款时撒谎并提供虚假证据来发现,说我从未联系过他们。发现(另一家糟糕的公司)不尊重我的争议 - 当我说我要起诉时,最终同意给我退款,但说他们不能因为我的“退款尚未关闭”(另一个谎言 - Discover 让我知道它已经关闭,哪家公司需要 75 天才能关闭退款?) - 他们又继续撒谎一个月并停止回复我的电子邮件 即使他们的头发质量是有史以来最好的,我也不会信任这样的公司。省钱。
We are truly sorry to read about your experience. This is not the way we want any customer to feel, and we take your complaints very seriously. We sincerely apologize for the confusion regarding your delivery address and the delays in resolving your refund. We understand how frustrating this must have been, and we should have handled it better. Our team is currently reviewing your case and the communication history to understand exactly where we failed you. If you are open to it, we would like to make this right immediately.
给我孙女买的。她喜欢头发。按承诺收到。质量很好,肯定会再次从这家公司订购。 谢谢你!
Thank you so much for your kind review! 🌟 We're so happy to hear that your granddaughter loves the hair and that it arrived as promised. It means a lot to us that you trust us with such a special purchase! We truly appreciate your support and look forward to serving you and your granddaughter again!
我已经多次被询问和骚扰这个头发的链接了!毫无疑问——这是我见过的最适合奇迹结的头发之一。这周我将第三次安装同样的头发!
Wow – thank you so much! 🌟 Being asked for the link over and over is the best compliment we could ever receive! We're absolutely thrilled to hear that this is one of the best hair for miracle knots you've seen, and that you're installing it for the third time – that says it all! We truly appreciate your loyalty and can't wait to serve you again!
头发超级柔软且非常耐用。我已经用过两次了,效果很好
Thank you for your kind review! 🌟 We're so happy to hear that the hair is super soft, durable, and has held up great through two uses – that's exactly what we aim for! We truly appreciate your support and look forward to serving you again!
我不小心点了两次头发。 我给客户服务人员发送了电子邮件,并迅速回复以解决我的问题。 副本被毫无问题地取消。
Thank you for your review! 🌟 We're so glad we could quickly help you cancel the duplicate order without any hassle. Making things easy for our customers is always our goal. We truly appreciate your support and look forward to serving you again
交货快。很棒的产品。
Thank you so much! 🌟 We're so glad to hear that you loved the product and that delivery was quick. Your feedback means a lot to us! We look forward to serving you again soon!
网站称他们将在 1-3 天内发送大量头发。他们迟到了。当我联系他们时,他们说他们会发散装急船双拉22英寸水波发(我本来订的是24英寸双拉水波发)。当我拿到头发时,它不是双拉的头发。捆得很薄。他们玩弄我,然后他们试图用煤气灯点燃我。永远不要相信这家公司。
We are truly sorry for your experience – this is not acceptable. Shipping: We missed our promised 1-3 day timeline. We apologize for the delay. You ordered 24" double drawn water wave, but we sent thinner bundles that did not match the description. That was our mistake. Communication: We should not have made excuses. Your frustration is completely valid.We let you down, and we are truly sorry. We hope you'll give us one more chance to make it right.Please send us your order number via private message, and I will resend the correct order to you.
伊扬的支持非常有帮助。我想买东西,但不确定它是否会及时到达。他们在几个小时内回复并确认他们会在第二天发货。服务很棒!
Thank you so much for your kind words! 🌟 We're so glad our support team was able to help you quickly and confirm the shipping timeline you needed. Making sure you feel confident and supported with your purchase is exactly what we strive for. We truly appreciate your trust and look forward to serving you again soon!
Thank you so much! 🌟 We're truly happy to hear that you had a great experience with our customer service team. Your kind words mean a lot to us and encourage us to keep doing our best for every customer. We look forward to serving you again soon!
Luna,是一位出色的客户服务代表。她在公司/产品忠诚度和客户满意度之间取得了完美的平衡,从而完美地解决了我的问题。 Eayon Hair 非常庆幸拥有如此优秀的员工!
Thank you so much for your thoughtful words! 🌟 We completely agree – Luna is truly a gem! We're so glad she was able to strike that perfect balance and help resolve your issue in a way that left you satisfied. Your recognition means a lot to us, and we'll be sure to share your kind words with her personally. We're truly blessed to have her on our team, and we're grateful for customers like you who take the time to appreciate great service. We look forward to serving you again soon!
6 月 18 日,我使用 Eayon Italy 卷发束做了头发。他们没有坚持!我的头发看起来卷曲毛茸茸的,好像我已经留了几个月了!这头发缠结和卷曲的速度非常快,甚至不到整整两周,我的头发里就有这个,我必须把它拿出来!
We are truly sorry to hear about your experience with our Italy curl bundles. This is absolutely not the quality we promise, and we completely understand your frustration – especially after having your hair done just two weeks ago.Please don't worry, our customer service team will contact you and guarantee to resolve your issue.
共 60 条符合条件的评价