Eayon Hair (eayonhair.com) has a 4.5 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 87% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The team member initially assisted me with a return. I then explained that I had another bundle of hair on order that was still processing, and I needed it in time for my daughter’s hair appointment this weekend because this is for the first day of her Senior year. The team member suggested switching to a different type of hair to ensure delivery by Friday. I agreed, and the resolution was handled efficiently and professionally.
I love the hair! It’s soft and doesn’t tangle. When I placed my next order I needed the order sooner and they expedited the shipping for me. Great customer service!
I was sent the wrong hair color. And now I have to spend time and gas to send it back for my correct order.
We are truly sorry that we sent you the wrong hair color – we know this is frustrating and inconvenient for you. We'll send the correct color immediately and cover all return shipping costs – you won't need to pay anything.
The hair quality is extremely disappointing. It feels rough and dry, with visible split ends, and has a very strong formaldehyde-like chemical smell. The hair cuticles also seem badly damaged, because the strands begin matting together and forming dreadlock-like tangles as soon as the hair dries. This makes it almost impossible to detangle, maintain, or care for properly. I have been investing in and wearing hair extensions for over 10 years, and this has been my worst experience so far. I would not recommend spending your money on a product that is priced as premium but is mediocre at best.
We sincerely apologize. This is not the quality we promise, and we are genuinely sorry.You mentioned rough, dry texture, split ends, a strong chemical smell, and severe tangling as the hair dries – these are all unacceptable issues. We have already escalated your feedback to our quality control.We won't make excuses. Your honest feedback is helping us improve, and we genuinely hope you'll give us a chance to make this right.
I order online and was concern about shipment because I didn't receive a tracking number I messaged them on WhatsApp and replied extremely fast and track my order and I got it within the next few days. Hair quality is very good and would recommend!
Thank you so much for your review! 🌟 We're glad we could quickly assist you on WhatsApp with the tracking info, and that your order arrived within a few days. It's great to hear that you're happy with the hair quality – we truly appreciate your recommendation! We look forward to serving you again soon!
This representative provided exceptional customer service. When I realized I didn't have enough hair to complete my style before vacation, she went out of her way to accommodate my needs. Her kindness and dedication are greatly appreciated. As many women can relate, an incomplete hairstyle and vacation simply do not mix! 😉
Thank you so much for your wonderful feedback! 🌟 We completely understand – an incomplete hairstyle before vacation is every woman's nightmare! We're so glad our representative was able to go out of her way to accommodate your needs and save the day. We'll be sure to share your kind words with her – she'll be thrilled to know her dedication made such a difference for you! We hope you have an amazing vacation and enjoy your beautiful hair!
When I mentioned my concern, everything was taken care of to address it which I truly appreciate and I’m so excited to receive my order 🥰 thank you so much.
Thank you so much for your kind words! 🌟 We're so glad we could address your concern and get everything taken care of for you. Your excitement means the world to us, and we can't wait for you to receive your order! We truly appreciate your trust and support!
Eayon Hair is very responsive with providing you the status of your order and answering any questions. I ordered hair several times. The hair quality for braiding has been excellent.
Thank you for your continued trust in us! 🌟 We're so glad to hear that you've had great experiences with our responsiveness and the quality of our braiding hair. Knowing that you've ordered from us several times and have consistently been satisfied means the world to us! We truly appreciate your loyalty and look forward to serving you again soon!
I got the exact help that I needed in a very timely manner! 5 star customer service 🤗🤗🤗
Thank you so much for your wonderful feedback! 🌟 We're absolutely delighted to hear that you received the exact help you needed in a timely manner – that's exactly what we strive for every day! We truly appreciate your kind words and your support!
can’t speak to the hair but they are a terrible company, with even worse customer service. long story short: - ordered feather crochet bundles - fedex had the wrong delivery address (it said apt. 111,1 instead of 1111) - my package got delivered to the wrong address - they refused to give me a refund for two months even after sending evidence - lied and gave fake evidence to discover when i filed my chargeback, saying i never reached out to them. discover (another terrible company) did not honor my dispute - finally agreed to give me a refund when i said i would sue, but said they can’t cause my “chargeback hasn’t been closed” (another lie — Discover had let me know it had been closed, and what company takes 75 days to close a chargeback?) - they kept lying for another month and stopped replying to my emails even if their hair quality was the best ever, i wouldn’t trust a company like this. save your money.
We are truly sorry to read about your experience. This is not the way we want any customer to feel, and we take your complaints very seriously. We sincerely apologize for the confusion regarding your delivery address and the delays in resolving your refund. We understand how frustrating this must have been, and we should have handled it better. Our team is currently reviewing your case and the communication history to understand exactly where we failed you. If you are open to it, we would like to make this right immediately.
Purchased for my granddaughter. She loves the hair. Received as promised. Great quality, will definitely order from this company again. Thank you!
Thank you so much for your kind review! 🌟 We're so happy to hear that your granddaughter loves the hair and that it arrived as promised. It means a lot to us that you trust us with such a special purchase! We truly appreciate your support and look forward to serving you and your granddaughter again!
I have been asked and harassed many times for the link of this hair! hands down — one of the best hair for miracle knots I have seen. I will be installing the same hair for the 3rd time this week!
Wow – thank you so much! 🌟 Being asked for the link over and over is the best compliment we could ever receive! We're absolutely thrilled to hear that this is one of the best hair for miracle knots you've seen, and that you're installing it for the third time – that says it all! We truly appreciate your loyalty and can't wait to serve you again!
The hair is super soft and very durable. I’ve used it twice now and it’s great
Thank you for your kind review! 🌟 We're so happy to hear that the hair is super soft, durable, and has held up great through two uses – that's exactly what we aim for! We truly appreciate your support and look forward to serving you again!
I accidentally ordered the hair twice. I emailed customer service and responded quickly to resolve my issue. The duplicate was canceled with no problems.
Thank you for your review! 🌟 We're so glad we could quickly help you cancel the duplicate order without any hassle. Making things easy for our customers is always our goal. We truly appreciate your support and look forward to serving you again
Quick delivery. Great product.
Thank you so much! 🌟 We're so glad to hear that you loved the product and that delivery was quick. Your feedback means a lot to us! We look forward to serving you again soon!
Site says they’ll send bulk hair within 1-3 days. They were late. When I contacted them, they said they’ll send bulk rush ship double drawn 22” water wave hair ( I originally ordered 24” double drawn water wave hair). When I got the hair, it was not double drawn hair. The bundles were so thin. They played me, and then they tried to gaslight me. Never trust this company.
We are truly sorry for your experience – this is not acceptable. Shipping: We missed our promised 1-3 day timeline. We apologize for the delay. You ordered 24" double drawn water wave, but we sent thinner bundles that did not match the description. That was our mistake. Communication: We should not have made excuses. Your frustration is completely valid.We let you down, and we are truly sorry. We hope you'll give us one more chance to make it right.Please send us your order number via private message, and I will resend the correct order to you.
Eayon support was very helpful. I wanted to buy something and wasn't sure it would arrive in time. They responded within a few hours and confirmed they would ship it out next day. Great service!
Thank you so much for your kind words! 🌟 We're so glad our support team was able to help you quickly and confirm the shipping timeline you needed. Making sure you feel confident and supported with your purchase is exactly what we strive for. We truly appreciate your trust and look forward to serving you again soon!
Thank you so much! 🌟 We're truly happy to hear that you had a great experience with our customer service team. Your kind words mean a lot to us and encourage us to keep doing our best for every customer. We look forward to serving you again soon!
Luna, is a great customer service representative. She strikes a perfect balance between company/product loyalty and customer satisfaction which resulted in the perfect resolution to my issue. Eayon Hair is very blessed to have such a great employee!
Thank you so much for your thoughtful words! 🌟 We completely agree – Luna is truly a gem! We're so glad she was able to strike that perfect balance and help resolve your issue in a way that left you satisfied. Your recognition means a lot to us, and we'll be sure to share your kind words with her personally. We're truly blessed to have her on our team, and we're grateful for customers like you who take the time to appreciate great service. We look forward to serving you again soon!
I got my hair done on June 18th using the Eayon Italy curl bundles . They did not hold! My hair is looking frizzy fuzzy as if I had it in for months now! This hair tangles and frizz up very fast not even a full 2 weeks I had this in m hair and I have to take it out!
We are truly sorry to hear about your experience with our Italy curl bundles. This is absolutely not the quality we promise, and we completely understand your frustration – especially after having your hair done just two weeks ago.Please don't worry, our customer service team will contact you and guarantee to resolve your issue.
60 reviews matching