Maga

Hi Wyatt, Thank you for sharing your feedback and we sincerely apologize if our communication did not meet expectations. Over the past months our printing facility experienced production issues which unfortunately affected fulfillment timelines. During this time our support team has been working to assist customers and provide updates as quickly as possible. We have now resolved the production issue and are actively printing and shipping orders again. Our Customer Service Team has reached out via email so we can provide a direct update regarding your order. We appreciate your patience and your feedback as we continue improving our service. Customer Service Team — MAGA.com

Hi Wes, Thank you for taking the time to share your feedback. We sincerely apologize for the delay with your order. Our printing facility recently experienced unexpected production issues which unfortunately slowed down fulfillment for several orders. We completely understand how frustrating this can be and truly regret the inconvenience caused. The good news is that the issue has now been resolved and printing has resumed, and our team is actively working through the orders in queue. A member of our Customer Service Team has reached out to you via email so we can provide a direct update and assist you further. We appreciate your patience and the opportunity to make this right. Customer Service Team — MAGA.com

Hi Christopher, We are truly sorry for the frustration and disappointment this experience has caused you — especially after waiting so long and not hearing back when you reached out. That is not the level of communication or service we want you to have, and your feedback is completely valid. We want you to know that a Customer Support Manager has now reached out to you directly via email regarding order #MAGA949356486 to provide an update and work toward a resolution. We sincerely hope we can still make this right for you and turn this experience around. Thank you for your patience and for sharing your honest feedback — it truly helps us do better. MAGA Customer Service Team

Hi JP, We’re truly sorry for your experience, and we understand how upsetting this situation has been—especially the lack of communication. That’s not the level of service we aim to provide, and we sincerely apologize for the frustration this has caused. We absolutely want to look into this and make things right as quickly as possible. To do so, we will be asking for the email address used to place the order or the order number? Once we have that information, we’ll immediately review your order status, check on tracking, and follow up with a clear update. Again, we’re very sorry for the delay and the inconvenience. Thank you for bringing this to our attention, and we appreciate the opportunity to resolve this for you. MAGA Customer Service Team