Hi,
Thank you for taking the time to share your experience. We're truly sorry to hear about your disappointment, and we completely understand how frustrating it is when a small plastic component prevents an otherwise functional light from being used.
Your Monteer 1400 has been in service for around six years, and we sincerely appreciate your long-term support of Magicshine.
Regarding the mounting part, unfortunately, as this product has been discontinued for many years, we no longer have spare parts or 3D design files available for this component. We understand this isn't the answer you were hoping for.
If you have access to 3D printing and are comfortable designing replacement parts yourself, you may certainly try creating a compatible replacement. While we're unable to provide technical drawings or CAD files, we genuinely hope this could help extend the life of your light.
We also truly appreciate your feedback regarding repairability and product longevity. We'll share your comments with our product team as we continue improving future products and our after-sales support.
Thank you again for your honest feedback.
We’re very sorry for the delay. Due to the destination being Belarus, shipping and tracking updates may take longer than usual because of local logistics and customs processes. We understand this can be frustrating, and we’re continuing to improve communication and tracking transparency.
If you still need assistance, please contact [email protected]
with your order number and we’ll check it for you.
Hi Christian,
Thank you for sharing your feedback. We’re sorry to hear about the issue you experienced with the original handlebar mount during installation — this is not the standard we aim for.
We have already sent a replacement, and it has been successfully delivered to you. We hope the new mount is now working properly and provides a much better experience.
If you have any further questions or need assistance, feel free to contact us at [email protected].
D
Dan O'Brasky · 写过 4 条评价 · 已认证 · 体验于 2026-04-13 ·
★★★★★
替换了我猫吃的东西
换了我猫吃的东西。严重地!
A
Alex · 写过 3 条评价 · 体验于 2026-04-29 ·
★★★★★
卓越的品质,更优质的服务!
我非常喜欢我的 Magicshine Hori 1300!这款灯是一流的,电池非常好,而且经久耐用。还要非常感谢支持团队,我的遥控器出现了问题,但该团队非常乐于助人,很快就解决了所有问题。他们的反应给我留下了深刻的印象! 强烈推荐这个品牌,如果可以的话会给它更多的星星。
Magicshine 回复2026-05-04
Hi there,
Thank you so much for your amazing feedback — this truly means a lot to us! We're thrilled to hear that you're loving your Hori 1300 and that it’s delivering the performance and reliability you expect.
It’s especially great to know our support team was able to quickly resolve your remote issue. Providing fast and effective assistance is something we always strive for, so your recognition really motivates us.
Thanks again for your trust and recommendation — riders like you are what keep us going. If you ever need anything, we’re always here to help!
Ride safe and enjoy every mile 🚴♂️✨
Hi,
Thank you for the incredible support — that truly means a lot to us! We’re honored to be your top choice for cycling lights and will continue pushing to deliver the best performance, reliability, and innovation for riders like you.
Ride safe and enjoy every mile 🚴♂️✨
Hi,
Thank you for the thoughtful feedback — we truly appreciate it. Delivering not only high-quality products but also a smooth and reliable purchase experience is something we care deeply about.
It’s great to hear that this approach resonates with you. We’ll continue working hard to keep that balance between performance, service, and value.
Thanks again for your support — it means a lot to us 🚴♂️✨