Mapo Tapo（mapotapo.com）在 OK.one 的综合评分为 4.3 分（满分 5 分），基于本站收录的 61 条用户评价，属于运动的分类，口碑良好。80% 的评价为 4 星及以上，10% 为 1 星；商家回复了 100% 的差评。数据最后更新于 2026-08-10。
乔什的冒险是最好的！自从我参加乔什在马略卡岛的攀岩之旅以来，除了最美好的时刻、朋友和回忆之外，我一无所有，这些都成为我生活的一部分！秘鲁也不例外。在这次旅行中度过的宝贵时间和回忆是我不会用任何东西交换的！等不及与乔希的下一次旅行了！有史以来最好的主持人！！！
Hi, Wow, thank you so much for this incredible review! We love hearing that Mallorca and Peru have both left such lasting memories and friendships. We can't wait to have you back on the next adventure! Mapo Tapo Team
亲爱的团队， 我希望你一切都好。 我写这封信是为了分享我对 Mapo Tapo 组织的奥林匹斯山徒步旅行套餐的反馈。不幸的是，我的经历没有达到预期，事实上，非常令人失望。 1. 关于组织和沟通的担忧 到达时间沟通不畅： 在预订航班之前，我们已与您的团队明确确认延迟抵达是可以接受的。我们得到保证，安排将会得到管理。然而，就在出发前两天，导游告诉我们，如果我们迟到了，他们就会离开。 尽管这个问题后来得到了解决，但我们被告知我们需要在有限的休息时间内加快徒步速度，否则就有被送回的风险。如果更早传达准确的期望，我们就会计划提前一天到达。 难度级别不匹配： 我们明确询问是否需要事先有徒步旅行经验，并被告知徒步旅行适合初学者。然而，导游表示，即使是中级徒步旅行者也不适合徒步旅行，这引起了混乱和担忧。 期望与现实（经验）： 套餐提到享受日出和风景体验。事实上，根本没有时间去欣赏周围的环境。这次徒步旅行感觉匆忙和过度控制，而不是一次自然体验。 包含不匹配（登山杖）： 据说包含登山杖，但我们被要求自己携带或租用。 总体而言，似乎缺乏清晰的沟通，导致了多重误解和糟糕的组织。 2. 徒步体验反馈 整体体验感觉很匆忙，没有机会享受徒步旅行或周围的环境。 导游的态度令人沮丧，有时甚至是嘲笑，这不是专业导游的预期行为。 第一天： 我们知道由于我们起步较晚，所以有些紧迫性，但指南： - 没有给予足够的休息时间 - 经常劝阻我们并建议回头 - 多次表示我们不会准时到达避难所，尽管我们在 9:00 之前到达（在 9:30 截止日期之前） 第二天： 我们被告知早上 7:00 出发，但由于避难所吃早餐的队伍很长，我们只能在早上 7:15 出发。该指南没有表现出灵活性或理解力。相反，她字面意思是“我不在乎。我定了早上 7 点的时间，你应该开始徒步旅行” 整个徒步再次匆忙： - 我们不被允许停下来，哪怕是短暂的喘口气 - 我们不断被告知“继续走” - 没有机会欣赏风景 - 不断的令人沮丧的评论使体验变得紧张而不是愉快。 - 第二天的紧迫性尤其令人困惑，因为没有明确的原因。 引导行为： - 其中一位导游用英语交流有困难并且经常嘲笑。 - 具体来说，我和灭霸的向导有过非常负面的经历，当我遇到困难时，他不断地嘲笑我。 - 这种行为导致我完全失去信心，最终迫使我停止加息。另外两名参与者也因此不得不折返。 游览结束： - 即使在下降时，我们也不允许停下来欣赏周围的环境。 - 到达避难所后，导游立即离开，说她第二天还要徒步旅行，她必须回家（这解释了她在整个徒步旅行中如此匆忙的原因） 结论 总的来说，我对这次经历非常不满意。这次加息并没有兑现承诺的指导、乐趣或专业精神。这不是一次丰富而难忘的经历，而是让人感到匆忙、压力和沮丧。 我报名参加了一次组织良好、令人愉快的徒步旅行——而不是一次充满压力和沮丧的徒步旅行。 我希望您认真对待此反馈，并审查您的沟通流程和指导行为。由于我的经历，我怀疑我将来是否会推荐 Mapo Tapo。 总的来说我很失望。
Dear Mary, Thank you for taking the time to write to us and for sharing your experience in such detail. We take all feedback seriously and we want to respond to you honestly and with the attention this situation deserves. First and foremost, we are sorry that your experience of the Mount Olympus trek did not meet your expectations. We understand how much this trip meant to you, and we genuinely regret that several aspects of the experience fell short. We work with hundreds of guides, accommodation partners, and local operators across the world, with over a thousand travelers on our guides' trips every year. The vast majority of these experiences go smoothly and leave travelers with incredible memories. That said, we know that with the complexity of operating in so many destinations, occasional miscommunications can happen. And when they do, we always do our best to find a solution and learn from it. We would like to provide some context that we hope helps clarify a few of the points raised. Regarding the difficulty level: the Mount Olympus trek sits within our Mountaineering category, which by definition involves a higher level of physical demand than our standard trekking trips. The trip page includes a very detailed day-by-day breakdown: Day 1 involves a 1,000m vertical ascent over 6.5km (approximately 3–3.5 hours); Day 2 involves a further 1,000m ascent over 15km lasting 7–8 hours, with a steep scramble to Mytikas requiring helmets, harnesses, and a short-roping technique. We understand that participants may interpret 'Open to All' in various ways, and we are constantly working to ensure our fitness requirements are as clear as possible. Regarding the guiding approach: we have shared the group’s feedback directly with our local partner and the guides involved. The guides’ decisions throughout the trek were made with safety as the absolute priority, both on the ascent and the long technical descent. That said, we hear that the communication style and overall tone left participants feeling discouraged rather than supported, and this is something we are committed to addressing andwe are already working on it ( we shared alread all the details via email). At Mapo Tapo, we are deeply committed to ensuring that every trek our guides organize is safe, enjoyable, and meets the high standards our community expects. We take your report very seriously and have immediately opened an internal investigation into the points you raised, specifically regarding the logistics, the equipment provided, and the guiding approach during the trek. This involves collecting reports from our local transport partners and the mountain guides who accompanied the group to get a complete picture of what happened on the ground. Thank you so much for taking the time to share your experience. It might sound counterintuitive, but we value a lot feedback like these. Fortunately they happen rarely, but they help a lot to continuously improve the quality and safety of our guides' trips. Warm regards, Mapo Tapo S.r.l. Customer Support Team
我预订了 2026 年 6 月的“徒步奥林匹斯山”之旅，期待 Mapo Tapo 在其网站上大力宣传的“轻松”和“向所有人开放”的体验。相反，我和我的团队经历了一次彻底的诱饵和转换、令人难以置信的敌对指导和糟糕的后勤工作。 虚假广告和敌意指导 尽管宣传这次徒步旅行“不需要任何登山经验”，但当地向导（灭霸和玛丽扎）却把这次攀登视为一场精英、艰苦的计时赛。为了弥补自己的后勤延误，他们被迫采取高度危险、无情的步伐。他们嘲笑我们是“最慢的一组”，主动拒绝必要的呼吸休息，制造一种人为的紧迫感，直接导致组员极度疲惫。这迫使团队在未经批准的情况下分裂，并完全破坏了每个人的体验。 严重的后勤故障 出发前，Mapo Tapo 明确同意我们的抵达有一个灵活的时间窗口。然而，他们安排的交通完全无法适应这一点，最终放弃了我们的团队，并迫使我们进行不安全、压力很大的夜间徒步旅行。此外，我们的预订明确指出包含登山杖。它们在抵达时被扣留，迫使我们自掏腰包购买自己的设备。 零指导值和群体放弃 Mapo Tapo 承诺您将在“专家导游”的帮助下“充实地返回”。我们获得的教育、历史或指导价值绝对为零。整个行程以计时赛的形式进行。到达山顶后，我们就被催促了，不到 10 分钟就被允许休息或拍照，然后就被迫提前下山。 更糟糕的是，导游实际上提前放弃了团队，只是为了玛丽扎可以参加个人演出。很明显，他们自己的日程安排优先于付费客户的安全、节奏和满意度。 如果您想要一次专业指导、安全节奏、愉快的山地徒步旅行，我强烈建议您去其他地方。 Mapo Tapo 完全未能提供我们付费的服务。
Dear Ali, Thank you for taking the time to write to us and for sharing your experience in such detail. We take all feedback seriously and we want to respond to you honestly and with the attention this situation deserves. First and foremost, we are sorry that your experience of the Mount Olympus trek did not meet your expectations. We understand how much this trip meant to you, and we genuinely regret that several aspects of the experience fell short. We work with hundreds of guides, accommodation partners, and local operators across the world, with over a thousand travelers on our guides' trips every year. The vast majority of these experiences go smoothly and leave travelers with incredible memories. That said, we know that with the complexity of operating in so many destinations, occasional miscommunications can happen. And when they do, we always do our best to find a solution and learn from it. We would like to provide some context that we hope helps clarify a few of the points raised. Regarding the difficulty level: the Mount Olympus trek sits within our Mountaineering category, which by definition involves a higher level of physical demand than our standard trekking trips. The trip page includes a very detailed day-by-day breakdown: Day 1 involves a 1,000m vertical ascent over 6.5km (approximately 3–3.5 hours); Day 2 involves a further 1,000m ascent over 15km lasting 7–8 hours, with a steep scramble to Mytikas requiring helmets, harnesses, and a short-roping technique. We understand that participants may interpret 'Open to All' in various ways, and we are constantly working to ensure our fitness requirements are as clear as possible. Regarding the guiding approach: we have shared the group’s feedback directly with our local partner and the guides involved. The guides’ decisions throughout the trek were made with safety as the absolute priority, both on the ascent and the long technical descent. That said, we hear that the communication style and overall tone left participants feeling discouraged rather than supported, and this is something we are committed to addressing andwe are already working on it ( we shared alread all the details via email). At Mapo Tapo, we are deeply committed to ensuring that every trek our guides organize is safe, enjoyable, and meets the high standards our community expects. We take your report very seriously and have immediately opened an internal investigation into the points you raised, specifically regarding the logistics, the equipment provided, and the guiding approach during the trek. This involves collecting reports from our local transport partners and the mountain guides who accompanied the group to get a complete picture of what happened on the ground. Thank you so much for taking the time to share your experience. It might sound counterintuitive, but we value a lot feedback like these. Fortunately they happen rarely, but they help a lot to continuously improve the quality and safety of our guides' trips. Warm regards, Mapo Tapo S.r.l. Customer Support Team
Dear Vineeta, Thank you for taking the time to leave a review. We take all feedback seriously and we want to respond to you honestly and with the attention this situation deserves. First and foremost, we are sorry that your experience of the Mount Olympus trek did not meet your expectations. We understand how much this trip meant to you, and we genuinely regret that several aspects of the experience fell short. We work with hundreds of guides, accommodation partners, and local operators across the world, with over a thousand travelers on our guides' trips every year. The vast majority of these experiences go smoothly and leave travelers with incredible memories. That said, we know that with the complexity of operating in so many destinations, occasional miscommunications can happen. And when they do, we always do our best to find a solution and learn from it. We would like to provide some context that we hope helps clarify the situation. Regarding the difficulty level: the Mount Olympus trek sits within our Mountaineering category, which by definition involves a higher level of physical demand than our standard trekking trips. The trip page includes a very detailed day-by-day breakdown: Day 1 involves a 1,000m vertical ascent over 6.5km (approximately 3–3.5 hours); Day 2 involves a further 1,000m ascent over 15km lasting 7–8 hours, with a steep scramble to Mytikas requiring helmets, harnesses, and a short-roping technique. We understand that participants may interpret 'Open to All' in various ways, and we are constantly working to ensure our fitness requirements are as clear as possible. Regarding the guiding approach: we have shared the group’s feedback directly with our local partner and the guides involved. The guides’ decisions throughout the trek were made with safety as the absolute priority, both on the ascent and the long technical descent. That said, we hear that the communication style and overall tone left participants feeling discouraged rather than supported, and this is something we are committed to addressing andwe are already working on it ( we shared alread all the details via email). At Mapo Tapo, we are deeply committed to ensuring that every trek our guides organize is safe, enjoyable, and meets the high standards our community expects. We take your report very seriously and have immediately opened an internal investigation into the points raised, specifically regarding the logistics, the equipment provided, and the guiding approach during the trek. This involves collecting reports from our local transport partners and the mountain guides who accompanied the group to get a complete picture of what happened on the ground. Thank you so much for taking the time to share your experience. It might sound counterintuitive, but we value a lot feedback like these. Fortunately they happen rarely, but they help a lot to continuously improve the quality and safety of our guides' trips. Warm regards, Mapo Tapo S.r.l. Customer Support Team
我写这篇评论是为了在预订 Mapo Tapo 旅行之前提醒大家。本来应该是一次美好的奥林匹斯山之旅，实际上却充满了紧张、匆忙，还有来自导游的心理压力。 首先，这个组织是一场灾难。 Mapo Tapo 在预订前以书面形式告诉我们，我们的航班抵达时间非常好。但出发前不到一周，领队给我们发了冷冰冰的信息，说不接受任何延误，要和麻婆塔婆一起想办法解决。 第一天，Mapo Tapo安排的交通工具晚点了一个多小时，所以第一位导游就离开了，没有我们。新来的导游很不欢迎我们。他们向我们施压，说如果我们走得不快，就得不到床铺或食物。官方行程说徒步到避难所需要4个小时，但由于他们的压力，我们只用了3个小时就完成了。我们到达时已经筋疲力尽了。另外，登山杖本来是包含在房费里的，但是没有，我们得自己花钱租。 一直以来，导游都不停地告诉我们要放弃，要“负责”，要回头，因为一切都太困难了。但我不明白：只用了3个小时就完成了4个小时的徒步，证明我们完全有能力、足够强大。 最糟糕的部分发生在第二天的攀登过程中。导游使用恐惧策略来吓唬这群人，说“人们会死在那里”，并威胁说，如果有人速度太慢，他们就会取消所有人的行程。两名参与者感到害怕并决定停下来。然后，女导游意识到他们没有足够的人员来带我们剩下的6人安全到达山顶。她没有解决他们自己的组织问题，而是给我施加了巨大的压力，要求我放弃。她站在那里，直视着我，直到我被迫牺牲自己的攀爬，以便其他人可以上路。后来我们了解到，这位导游实际上还计划第二天进行另一次攀登。她只是想尽快赶回自己的日程，而不是帮助我们到达山顶。 这彻底毁了我们的旅行。 我的伴侣计划在奥林匹斯山顶向我求婚。因为我被迫回去，他不得不迅速拉出戒指，跪在小路上，在导游紧张而不耐烦的目光下。美好的人生瞬间被彻底搞砸了，充满了焦虑。 其他徒步旅行者在下午 3:00 之前就回到了避难所，这证明时间充裕，完全没有理由强迫我停下来或劝阻其他人。很明显，这些导游是无能的、嘲讽的，只关心自己的个人日程安排，而不是帮助付费客户。不惜一切代价避开Mapo Tapo，他们不可信任。
Hi Diane, Thank you for taking the time to write to us and for sharing your experience in such detail. We take all feedback seriously and we want to respond to you honestly and with the attention this situation deserves. First and foremost, we are sorry that your experience of the Mount Olympus trek did not meet your expectations. We understand how much this trip meant to you, and we genuinely regret that several aspects of the experience fell short. We work with hundreds of guides, accommodation partners, and local operators across the world, with over a thousand travelers on our guides' trips every year. The vast majority of these experiences go smoothly and leave travelers with incredible memories. That said, we know that with the complexity of operating in so many destinations, occasional miscommunications can happen. And when they do, we always do our best to find a solution and learn from it. We would like to provide some context that we hope helps clarify a few of the points raised. Regarding the difficulty level: the Mount Olympus trek sits within our Mountaineering category, which by definition involves a higher level of physical demand than our standard trekking trips. The trip page includes a very detailed day-by-day breakdown: Day 1 involves a 1,000m vertical ascent over 6.5km (approximately 3–3.5 hours); Day 2 involves a further 1,000m ascent over 15km lasting 7–8 hours, with a steep scramble to Mytikas requiring helmets, harnesses, and a short-roping technique. We understand that participants may interpret 'Open to All' in various ways, and we are constantly working to ensure our fitness requirements are as clear as possible. Regarding the guiding approach: we have shared the group’s feedback directly with our local partner and the guides involved. The guides’ decisions throughout the trek were made with safety as the absolute priority, both on the ascent and the long technical descent. That said, we hear that the communication style and overall tone left participants feeling discouraged rather than supported, and this is something we are committed to addressing andwe are already working on it ( we shared alread all the details via email). At Mapo Tapo, we are deeply committed to ensuring that every trek our guides organize is safe, enjoyable, and meets the high standards our community expects. We take your report very seriously and have immediately opened an internal investigation into the points you raised, specifically regarding the logistics, the equipment provided, and the guiding approach during the trek. This involves collecting reports from our local transport partners and the mountain guides who accompanied the group to get a complete picture of what happened on the ground. We also want to acknowledge the special moment you had planned during this trip. We are sorry to read that it did not unfold as you had hoped. Thank you so much for taking the time to share your experience. It might sound counterintuitive, but we value a lot feedback like these. Fortunately they happen rarely, but they help a lot to continuously improve the quality and safety of our guides' trips. Warm regards, Mapo Tapo S.r.l. Customer Support Team
使用 MapoTapo 进行设置非常简单。我真的很佩服这家公司的信息量，我觉得我需要知道的一切都安排得很好。取消明智的公司不是最包容的，我的一个朋友无法来或拿回他的钱。只要你付出，就值得。
Hi Matthew! Thank you for sharing your experience with us! We’re delighted to hear that organizing your trip with Mapo Tapo was incredibly easy and that you found our communication informative and helpful throughout the process. We always look for making sure that everything our travelers need to know is clear before departure. We also appreciate your feedback regarding the cancellation policy. We understand how disappointing it can be when someone is unable to join a trip. Organising these adventures requires us to confirm and pay for local services, guides, accommodations, permits, and insurance well in advance, many of which are non-refundable. For this reason, our cancellation terms are structured the way they are. Thank you again for your kind words, and we're thrilled that you found the adventure worth it. We hope to welcome you on another unforgettable adventure soon! Bea from Mapo Tapo
彻底的诱饵和转换：虚假广告、敌意引导和毁掉的旅行 评级：1/5 星 我预订了奥林匹斯山徒步旅行，期待 Mapo Tapo 大力宣传的包容性、专业指导的体验。相反，这完全是一次诱饵和转换，毁了一次千载难逢的旅行。 虚假广告：该徒步旅行被明确宣传为“向所有人开放”和“轻度”健身，“无需任何经验”。然而，在出发前5天，一位导游给我们发信息，要求我们参加极限计时赛，并威胁说如果我们失败就取消攀登。山上，导游主动把关，表示“不适合初学者”。她降低了参与者的积极性，并强迫团队进行未经批准的分裂。这次被迫的分离彻底毁了我计划中的峰会提案。 后勤故障：预订前，Mapo Tapo 以书面形式确认了 2-3 小时的航班灵活性。他们后来食言了。更糟糕的是，他们安排的交通工具迟到了一个多小时，导致我们原来的导游抛弃了我们，迫使我们进行一次匆忙、紧张的夜间徒步旅行。 零指导价值：这次徒步旅行感觉就像一场艰苦的计时赛跑，以满足导游的个人日程安排。我们没有得到任何历史或教育指导。我们从来不被允许停留超过10分钟。我们被允许在山顶整整 5 分钟拍照，然后被迫冲下山，下午 3:00 回到避难所，整个下午都被浪费了。 他们兜售的是一种支持性的、包容性的徒步旅行，但却提供了一场虚假宣传的、充满敌意的比赛。直接向信誉良好的当地代理机构预订即可省钱。
Dear Abhimanyu, Thank you for taking the time to write to us and for sharing your experience in such detail. We take all feedback seriously and we want to respond to you honestly and with the attention this situation deserves. First and foremost, we are sorry that your experience of the Mount Olympus trek did not meet your expectations. We understand how much this trip meant to you, and we genuinely regret that several aspects of the experience fell short. We work with hundreds of guides, accommodation partners, and local operators across the world, with over a thousand travelers on our guides' trips every year. The vast majority of these experiences go smoothly and leave travelers with incredible memories. That said, we know that with the complexity of operating in so many destinations, occasional miscommunications can happen. And when they do, we always do our best to find a solution and learn from it. We would like to provide some context that we hope helps clarify a few of the points raised. Regarding the difficulty level: the Mount Olympus trek sits within our Mountaineering category, which by definition involves a higher level of physical demand than our standard trekking trips. The trip page includes a very detailed day-by-day breakdown: Day 1 involves a 1,000m vertical ascent over 6.5km (approximately 3–3.5 hours); Day 2 involves a further 1,000m ascent over 15km lasting 7–8 hours, with a steep scramble to Mytikas requiring helmets, harnesses, and a short-roping technique. We understand that participants may interpret 'Open to All' in various ways, and we are constantly working to ensure our fitness requirements are as clear as possible. Regarding the guiding approach: we have shared the group’s feedback directly with our local partner and the guides involved. The guides’ decisions throughout the trek were made with safety as the absolute priority, both on the ascent and the long technical descent. That said, we hear that the communication style and overall tone left participants feeling discouraged rather than supported, and this is something we are committed to addressing andwe are already working on it ( we shared alread all the details via email). At Mapo Tapo, we are deeply committed to ensuring that every trek our guides organize is safe, enjoyable, and meets the high standards our community expects. We take your report very seriously and have immediately opened an internal investigation into the points you raised, specifically regarding the logistics, the equipment provided, and the guiding approach during the trek. This involves collecting reports from our local transport partners and the mountain guides who accompanied the group to get a complete picture of what happened on the ground. Thank you so much for taking the time to share your experience. It might sound counterintuitive, but we value a lot feedback like these. Fortunately they happen rarely, but they help a lot to continuously improve the quality and safety of our guides' trips. Warm regards, Mapo Tapo S.r.l. Customer Support Team
我一生中经历过的最好的旅行之一。我遇到的人和我留下的回忆将持续一生，我肯定会和他们一起进行更多的旅行。
Hi Joshua! Thank you so much for your kind words! We’re delighted to hear that your Salkantay Trek to Machu Picchu was one of the best trips of your life. Knowing that you made lasting memories and meaningful connections along the way is exactly what these adventures are all about. We truly appreciate your trust in us and can't wait to welcome you on another Mapo Tapo adventure in the future! Bea from Mapo Tapo
天啊，改变人生的旅行！！！！非常有趣，食物很棒，导游很有趣、友好且知识渊博。旅途中的人们都很有趣。 10/10会再去一次MapoTapo之旅！
Hi Avery! Thank you so much for your review! We’re incredibly happy to hear that your Salkantay Trek to Machu Picchu was such a memorable experience and that you had a great time throughout the journey. Creating adventures that leave a lasting impression is exactly what we strive for, so it means a lot to read your kind words. We hope to see you again soon on another Mapo Tapo adventure! Bea from Mapo Tapo
我对使用 Mapo Tapo 的体验非常不满意。我过去曾与其他类似机构一起参加过团体旅行，而 Mapo Tapo 纯粹缺乏沟通是非常令人担忧的。幸运的是，我是一个随波逐流的旅行者。首先，我报名参加这次旅行是为了支持大使。然而，大使不再被指派参加这次旅行，我们从未被告知（仍然没有——如果我不是大使的私人朋友，我就不会知道）其次，没有关于付款、要打包什么的沟通（除了网站上列出的东西，这是非常通用的，并非所有列出的物品都与我们的特定旅行有关）以及马丘比丘之后的当天和第二天会发生什么。第三，不确定这件事是谁的错，但我们的马丘比丘门票没有安全，我们是在前一天被告知的。幸运的是，当地旅行社能够拿到我们的票，但我们从未从 Mapo Tapo 那里听说过这件事。 使用该机构时要小心，诚实地预订，风险自负。
Hi Melody Harman, Thank you so much for taking the time to share such detailed feedback. We genuinely appreciate it, although we're sorry to hear that your experience did not fully meet your expectations. We would like to address your concerns directly. Regarding the ambassador change, all of our trips are always 100% confirmed for travelers, allowing you to book with confidence and without worries. If an ambassador ultimately decides not to join a departure, we always ask whether they would prefer to inform the other travelers directly or have us communicate the update on their behalf. In this case, we were informed that the ambassador would communicate the change directly. We are sorry that this created discomfort, and we are taking steps to ensure that similar updates are always communicated by both the ambassador and our team going forward. Regarding the Machu Picchu permits, our local guides informed us that there was a short delay on the local operator's side in finalizing the permits. As a platform, Mapo Tapo's role is to carefully select outstanding guides and accommodations, provide comprehensive insurance coverage, and bring together like-minded people who share a passion for trekking, climbing, skiing, and other outdoor adventures. Day-to-day local operations, however, are managed directly by our trusted local guides and partners. Since the matter was being actively handled by our local partner and was ultimately resolved without impacting the trip, there was no need for our team to intervene directly. That said, we are always happy to step in whenever additional support is needed. As always, we view situations like these as opportunities to improve, and your feedback is genuinely helping us refine how we communicate before and during the Salkantay Trek to Machu Picchu experience. We sincerely hope to have the chance to share trails, climb mountains, or surf waves together again in the future. Warm regards, The Mapo Tapo Team
预订过程非常快速和简单，几天后我就收到了我的医疗保险，并被加入了 WhatsApp 群组，并提供了所有所需的联系方式。
Hi Jennifer! Thank you so much for this lovely review! We're really glad to hear that the booking procedure felt quick and simple We hope your trip went well and to see you soon on another adventure with us Mapo Tapo Team
Mapo Tapo 很快回答了与旅行相关的任何问题。他们为我们提供了最令人惊叹的萨尔坎泰徒步旅行指南，我强烈推荐羊驼探险。然而，目前尚不清楚我们是否会与另一组徒步旅行。
Hi Emily, Thank you so much for your kind words and for taking the time to leave a review! 🙏 We're thrilled to hear you had an amazing experience on the Salkantay Trek and that our guides made it so special. We also appreciate your honest feedback regarding the group pairing — we'll make sure to communicate this more clearly to future travellers so there are no surprises. Your input helps us improve and we truly value it! Hope to have you on another adventure with us soon! 🏔️ Mapo Tapo Team
很棒的经历。一切都很棒，非常感谢我们的导游埃尔维奥，他让我们真正沉浸在当地传统和壮丽的风景中探索这个岛屿
Hi Nassim! Thank you so much for your wonderful review! 🌟 We're thrilled to hear you had a great experience and that Elvio made the trip so special. Discovering a place through local traditions and landscapes is exactly what we aim for — we'll make sure to pass on your kind words to him! Hope to have you on another adventure with us soon! 🙏 Mapo Tapo Team
支付押金损失了 450 英镑。不知道的是，即使在旅行实际发生前 3 个月，我也完全无法收回押金。由于家庭原因，我无法成行，并且可以退回这笔钱，因为通常退还押金是标准做法。这是这些人赚外快的方式。我不是唯一发生这种情况的人。他们会向您提供一张代金券，供您再次与他们一起消费，或者通过更有压力的保险途径。完全没有帮助。如果您打算使用这些人，请记住这一点，如果您有生活并且不得不取消旅行，您将无法拿回您的钱。
Hi Peter, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience didn't meet your expectations, and we completely understand how frustrating this situation must feel. We'd like to kindly clarify that our cancellation policy, including the non-refundable nature of deposits, is outlined in our Terms & Conditions and agreed to at the time of booking. We always strive to be as transparent as possible about these conditions, and we're sorry if this wasn't communicated as clearly as it should have been. The reason our deposits work this way is that organising our trips requires us to work closely with local guides, mountain huts, and small local organisations that often need to reserve spots many months in advance, with many of these commitments being non-refundable on their end. In addition, the comprehensive insurance package included with every trip, covering helicopter rescue, medical treatment abroad, repatriation in case of injury, and cancellation protection for specific unforeseen circumstances, also needs to be activated and paid upfront. This cancellation insurance is designed to protect travellers if objective events prevent them from joining the trip, such as injury or illness before departure, having approved holidays unexpectedly revoked by an employer, or other covered circumstances outside of their control. These protections are included to offer reassurance and support when unexpected situations arise. These are real costs that are committed from the moment a booking is confirmed, regardless of whether the trip ultimately takes place. We did our best to offer you all the alternatives available under your cancellation terms, including a voucher valid for any future trip, as we genuinely didn't want you to lose the value of your deposit entirely. We're truly sorry the outcome wasn't what you hoped for, and we hope that one day we'll have the chance to welcome you on one of our adventures and show you what Mapo Tapo is really about. Kind Regards, Daniele Mapo Tapo
导游和船长都令人难以置信。安德里亚知识渊博，在支持和领导团队方面做得非常出色。大卫是一位了不起的船长。他们都很热情，相处起来也很有趣。我们还遇到了很好的天气和一个很棒的团队，所有滑雪者都具有相同的水平并且对这次旅行有相同的目标。
Hi Veronica, We’re really happy to hear that Andrea and David made your experience so unforgettable! It’s great to know that the group matched so well, and that you were lucky enough to enjoy such amazing weather too. We’ll definitely pass your kind words on to both of them — they’ll be very happy to hear this. Thank you for travelling with us, and we hope to have you on another adventure again! Mapo Tapo Team 🏔️
考虑到我们在 2025 年 10 月预订了 2026 年 5 月的旅行，我们应该有不止 1 条线路。我们没有关于如何到达 Huyana Pichu 和其他线路的信息。您和羊驼之间需要更好的沟通。我们大多数人都没有机会回来，因此在旅行前 8 个月整理好所有内容非常重要
Thank you for your feedback and we’re really sorry this experience did not fully meet your expectations. We completely understand how important this trip is, especially knowing that for many travelers it may be a once-in-a-lifetime experience. We’d like to give a bit more context regarding Machu Picchu circuits and Huayna Picchu tickets. Access is limited by the Peruvian government and the most requested circuits often sell out very far in advance. Tickets are issued by name, non-modifiable and non-refundable, so we can only finalize them once the trip confirmation and passenger documents are received. We always try to secure the best tickets available at the moment of confirmation, but unfortunately availability cannot always be guaranteed, even with early bookings. Thank you as well for your feedback regarding communication and the Huayna Picchu information — we’ll definitely work on improving this with Alpaca and making the information clearer on the website.
埃尔维奥是一位很棒的向导！感谢他，我们看到了马德拉当地的所有地方。
Hi Maxime! We’re really happy you enjoyed the trip so much, and we hope to see you again soon on a new adventure!
在 4200 米托普卡尔周围的一些偏远山谷中进行非常有趣的徒步旅行。完美的组织，超级后勤，友善的人们，良好的公司。
Hi Stefano, We’re really happy to hear that you enjoyed your trip! Thank you for travelling with us, and we hope to see you again on another adventure soon!
这是一次非常非常美丽且组织良好的旅行。我们的攀登向导吉奥（Gio）对该地区了如指掌，并且能够向我们展示非常好的技巧和路线。住宿加早餐旅馆的住宿体验也很棒——非常热情，安排也很周到。什么都没有丢失。我强烈推荐这次旅行给大家。一次真正美妙的体验！
Nadine, thank you so much for this wonderful review! We're thrilled to hear that Gio made such an impression — his knowledge of the area truly is something special. We're also really glad the B&B felt welcoming and well arranged. Hope to see you again on your next adventure with us! The Mapo Tapo Team
我们的导游太棒了！！！！洛雷兹诺（Lorezno）绝对是令人惊叹的，并且是一位出色的山向导。我最大的抱怨是我们住的地方。我们开车单程至少一小时去滑雪。为什么我们不靠近一点，这样我们就不用每天开车 2-3 小时了？洛伦佐说，他向你们反馈说，这里离滑雪场太远了，但你们选择了那个地方，因为它是“最好的住宿”。对我来说，去滑雪旅行并不是为了拥有“最好的住宿”。我们很少去那里，因为我们整天都在滑雪和开车！ 100% 会再次预订洛伦佐作为导游！
Thank you very much for your feedback, and we’re really happy to hear you had such a great experience with Lorenzo — we’ll definitely pass your kind words on to him! Regarding the accommodation, we usually try to prioritize comfortable houses with features such as single beds, private bathrooms, and overall higher comfort for the group. However, we truly appreciate your feedback about the distance from the ski areas. We’ll absolutely take this into consideration for future trips, and maybe next season we’ll think differently if we understand that proximity to skiing is more important for our travelers. Thank you again for sharing your experience with us!
共 61 条符合条件的评价