Mapo Tapo

Hi Sabrina! Thank you so much for this amazing review! We're so glad the intro to mountaineering course gave you that confidence on the glacier and with the different knots! Hope to see you on another adventure soon! Mapo Tapo Team

Hi Susan! Thank you so much for this lovely review! We're thrilled to hear Miki made your Dolomites experience so special and it's wonderful to know your family had such a great time together. We'd love to welcome you back on another hike with her soon! Mapo Tapo Team

Hi Monica! Thank you so much for these beautiful words! We are thrilled to hear that your Dolomites hike was unforgettable and filled with happy memories. Hope to welcome you on another adventure! Mapo Tapo Team

Hi Maryam! Thank you so much for these amazing words! We're so glad to hear the Tour du Mont Blanc was so well organized from start to finish, and that Tom and Westy made it such a fun, stress-free experience for you. We hope to see you on another trip soon! Mapo Tapo Team

Hi Christina! Thank you so much for the kind words! 🙏 So glad you enjoyed the nature and had a great time with your host — we'd love to have you back on another adventure soon! Mapo Tapo Team

Hi Rheema! We're so happy to hear Miki made such a personal connection with you and created memories that will stay with you for life — that's exactly the kind of experience we hope every traveler has. We'd love to have you back on another adventure! Mapo Tapo Team

Hi Brenna! Thank you so much, this made our day! So glad Westy took great care of you, and that the route, lodges, and scenery all came together for such a memorable adventure. Thanks for recommending us — hope to see you on the trail again soon! Mapo Tapo Team

Hi Koushik! Thank you so much for sharing your experience! 🏔️ We're thrilled to hear that the TMB hike was such a great experience for you — that's exactly what we aim for! Thanks again for choosing Mapo Tapo, and we hope to see you on another adventure soon! Mapo Tapo Team

Hi Shurat! Thank you so much for these kind words! 🏔️ We're so happy to hear that the Tour du Mont Blanc lived up to your dreams! Thank you for recommending us to your friends, it means the world to us. We hope to welcome you on another adventure soon! Mapo Tapo Team

Hi Davis, Thank you so much for these kind words! We're thrilled your Inca Trail went so well and you had such a great experience - we'll share this with Alpaca Expeditions Can't wait to have you on the next adventure! Mapo Tapo Team

Hi Allie! Thank you so much for this beautiful review! We are absolutely thrilled to hear that Juan Carlos and Jhojan made your Classic Inca Trail to Machu Picchu experience so exceptional! They always strive to make this experience above and beyond for our guests. Your kind words mean the world to us and the entire crew. Thank you for choosing us for this trip and we hope to see you soon! 🏔️✨ Mapo Tapo Team

Hi Katherine, Thank you so much for this wonderful review — it truly made our day! We're so happy to hear that your Tour du Mont Blanc experience was so incredible. Sabrina and Mathieu are fantastic guides and we'll make sure they see your kind words. Knowing that the itinerary, the trail and the accommodations all came together perfectly is exactly what we work so hard to achieve on the Tour du Mont Blanc. We hope to welcome you back for another adventure soon — whether on the TMB again or somewhere new entirely! Mapo Tapo Team

Hi David! Thank you so much for your wonderful review! We're delighted to hear that the Tour du Mont Blanc was everything you had hoped for. It's great to know that Sabrina and Mathieu made the adventure even more memorable. We hope to welcome you on another Mapo Tapo adventure soon! Mapo Tapo Team

Hi Mia, Thank you so much for this amazing review! 🏔️ We're very happy to hear that hiking the Mont Blanc was a trip of a lifetime for you. Making sure our travellers can relax and simply enjoy the experience — while we take care of the logistics — is exactly what we aim for, so it means a lot to know it came through. Hope to see you soon on an another adventure with us! The Mapo Tapo Team

Hi Valentina! Thank you so much for your review! We're really happy to hear you enjoyed your trip with us. We hope to see you again on another Mapo Tapo adventure! Mapo Tapo Team

Hi Israel! Thank you so much for your review! We're happy to hear that you had a great experience, enjoyed the group, and that Mark helped make your adventure so memorable. We also appreciate your feedback regarding the food preferences. We understand how important it is for travelers with dietary restrictions to feel well accommodated, and we'll share your comments with our local partner as we continue working to improve the experience for future groups. We hope to welcome you on another Mapo Tapo adventure soon! Mapo Tapo Team

Hi Andrew, Thank you so much for your kind words! We're thrilled to hear that Sabrina, Mathieu, and Tom made such a great impression — we'll be sure to pass on your feedback to them. Hope to welcome you back on another adventure soon! Mapo Tapo Team

Hi Alessia! Wow... thank you so much for taking the time to write such an incredible review! Reading that you came to Hokkaido chasing powder and left in love with Japan is exactly the kind of experience we hope to create. We're especially grateful for your recognition of the attention to detail that goes into organizing our adventure expeditions. We truly believe that it's often the small things behind the scenes that allow our travelers to focus entirely on enjoying the adventure. Thank you again for your trust and for choosing to travel with Mapo Tapo once more. We can't wait to welcome you on your next adventure! Mapo Tapo Team

Hi Sreeraj, Thank you for taking the time to write to us and for sharing your experience in such detail. We take all feedback seriously and we want to respond to you honestly and with the attention this situation deserves. First and foremost, we are sorry that your experience of the Mount Olympus trek did not meet your expectations. We understand how much this trip meant to you, and we genuinely regret that several aspects of the experience fell short. We work with hundreds of guides, accommodation partners, and local operators across the world, with over a thousand travelers on our guides' trips every year. The vast majority of these experiences go smoothly and leave travelers with incredible memories. That said, we know that with the complexity of operating in so many destinations, occasional miscommunications can happen. And when they do, we always do our best to find a solution and learn from it. We would like to provide some context that we hope helps clarify a few of the points raised. Regarding the difficulty level: the Mount Olympus trek sits within our Mountaineering category, which by definition involves a higher level of physical demand than our standard trekking trips. The trip page includes a very detailed day-by-day breakdown: Day 1 involves a 1,000m vertical ascent over 6.5km (approximately 3–3.5 hours); Day 2 involves a further 1,000m ascent over 15km lasting 7–8 hours, with a steep scramble to Mytikas requiring helmets, harnesses, and a short-roping technique. We understand that participants may interpret 'Open to All' in various ways, and we are constantly working to ensure our fitness requirements are as clear as possible. Regarding the guiding approach: we have shared the group’s feedback directly with our local partner and the guides involved. The guides’ decisions throughout the trek were made with safety as the absolute priority, both on the ascent and the long technical descent. That said, we hear that the communication style and overall tone left participants feeling discouraged rather than supported, and this is something we are committed to addressing andwe are already working on it ( we shared alread all the details via email). At Mapo Tapo, we are deeply committed to ensuring that every trek our guides organize is safe, enjoyable, and meets the high standards our community expects. We take your report very seriously and have immediately opened an internal investigation into the points you raised, specifically regarding the logistics, the equipment provided, and the guiding approach during the trek. This involves collecting reports from our local transport partners and the mountain guides who accompanied the group to get a complete picture of what happened on the ground. Thank you so much for taking the time to share your experience. It might sound counterintuitive, but we value a lot feedback like these. Fortunately they happen rarely, but they help a lot to continuously improve the quality and safety of our guides' trips. Warm regards, Mapo Tapo S.r.l. Customer Support Team