Marin Bikes

Hi Theo, we're really sorry to hear this - a ripped open, empty parcel is the last thing anyone wants after waiting for their order. This is clearly unacceptable and we want to make it right straight away. Please reach out to us directly at [email protected] and we'll get a replacement sorted for you as a priority. Thanks for letting us know - we take this seriously.

Hey Richard, you're right, and we're sorry. That experience wasn't good enough. Guessing at a part, a 12-day wait and a $20 shipping bill on an $18 fix is genuinely frustrating, and we completely understand why it's put you off. That's not the experience we want anyone to have, especially someone who was already thinking about their next bike with us. We'd love to make this right. Can you reach out to us at [email protected] so we can look into what happened and sort something out for you? We're working on improving how we handle parts support - feedback like yours is exactly what drives that. Thanks for taking the time to tell us

Hey, first off, welcome to the Marin family. You're completely right, this should have been simple and we dropped the ball on the runaround -sorry about that. The good news is we have the adapter in stock you can get it here: https://marinbikes.com/products/kickstand-mounting-bracket Thanks for sticking with us on this one - enjoy the rides!

Hey, thanks for taking the time to share this, we hear you, and we know the Hawk Hill had a seriously dedicated fanbase for good reason. It was a landmark bike for us. The Rift Zone took the platform in a different direction geometry-wise and that won't be for everyone, totally fair. On the paint and components we'd genuinely love to know more, as that's not the standard we hold ourselves to. Feel free to reach out directly at [email protected] so we can dig into that with you. Once a Marin rider, always a Marin rider - we hope we can win you back.