Good Customer service
Very customer service, when I had to return and replace goods.
About Marin Bikes
Data updated- Website
- marinbikes.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 80% (8/10)
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Is Marin Bikes legit?
Marin Bikes (marinbikes.com) has a 4.4 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 83% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 80% of negative reviews; 63 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Parts are way over priced especially…
Parts are way over priced especially for Canadian riders. I'll look elsewhere for my next bike.
Great Bikes!
Great, high quality bikes at a reasonable price! The paint quality is top notch.
Our order came on time and the quality…
Our order came on time and the quality of the product is very good!
Wow I found parts for my 2014 Mount Vision . Awesome!
I was pleasantly surprised when I got an email response from you, your dealers aren't that responsive. That's why I finally gave in and emailed the factory. I have been riding Marin bikes since the early nineties. I have broken 3 Marin frames in my lifetime, and once I could get a dealership to help me claim back on a life time warranty. Your dealers are not impressive, to say the least. What you could improve on is to check your response to see if your links actually display what you say it will. I asked about 3 items and it took me 3 emails to get all the info. I ordered 2 of the 3 items from Marin about a week apart. Paid shipping separately. If your response was better I could have ordered it the first go around and paid shipping only once. But I'm relieved to get the parts that my 2014 Mount vision needed. So thank you for helping me keep my beloved Marin running. It has done many hard miles, and will do many more with the needed maintenance and parts Thank you.
Reply from Marin Bikes2026-07-28
Thank you for taking the time to write this, and for over 30 years of riding Marin — three broken frames and still coming back says a lot about the loyalty between you and our brand. I'm glad the factory email came through when your local dealer didn't, but I'm sorry it took three back-and-forths and two separate shipping charges to get your Mount Vision parts sorted. You're right that our responses should include working links with accurate info the first time, not the third. I'll make sure this feedback gets to the team so we can tighten that up. Really happy to hear your 2014 is back on the trail. Here's to many more hard miles on it. Thanks again for sticking with us!
Great customer service
Great service, allways help!!
Excellent service
Excellent service, very quick response to my email, they gave me all the details I required & helped me log on to the correct item in their spares website, Thank you
Part for vintage bike still available…
Part for vintage bike still available and delivered quickly. Good service
Bike is great
Bike is great! Some small things like being more apart than I thought it would be shipped but no big deal, small chip on forks , casset didn’t look super new just clean. All together quite happy about the bike other than that
Reply from Marin Bikes2026-07-21
Hi Gabriel, thank you for the great review and for taking the time to share your feedback! As bikes purchased through ExpertVoice ship partially disassembled, they're intended to be finished by a local bike shop or by someone with the mechanical know-how to assemble them - so it's expected that it arrives in more parts than a fully built bike would. We're sorry to hear about the small chip on the forks - that shouldn't have happened, and we apologize for it. Please can you get in touch with ExpertVoice customer service team, who will be able to help with a warranty. On the cassette, we can confirm it was brand new, not used - it's simply shipped without extra packaging gloss, which can sometimes make it look less "new" than it is. Really glad to hear you're happy with the bike overall. Enjoy the ride, and don't hesitate to reach out if anything else comes up!
I ordered a kickstand for a Marin bike
I ordered a kickstand for a Marin bike, but it didn't fit. I tried contacting support, but no one is answering.
Reply from Marin Bikes2026-07-07
Hey, sorry to hear the kickstand didn't fit and that you've had trouble getting through -that's frustrating and not the experience we want. Drop us an email at [email protected] and we'll get it sorted for you
Open Up to Locals
It took a little time.. PETALUMA TO OAKLAND THEN BACK TO PETALUMA. Im only 10 minutes from them.. But WTF LOL IM RETIRED. Good work. BCD
Excellent service from Scott as usual
Excellent service from Scott as usual. Fast response, details, links and useful information. Fast packaging once the order was done. He even gave me a freebie with my order. Huge fan of Marin !
I ordered the part and it arrived
I ordered the part and it arrived. The end
Quality products.
Quality product every time and quick delivery service.
Easy order and quick ship out
Straight forward and fast delivery..
Straight forward and fast delivery... Thanks
I love my Marin Bike and parts support…
I love my Marin Bike and parts support has been great.
Shipping was very slow
Reply from Marin Bikes2026-06-30
Hey, thanks for the feedback - sorry the shipping took longer than it should have. That's not the experience we want for anyone riding a Marin. If you've still got questions about your order or want to flag anything else, reach out to us directly and we'll sort it out.
Rift Zone 1
Great bike from a great Company.
The Helfare gloves are great quality…
The Helfare gloves are great quality and exactly what my son was looking for. Quick delivery too!