Good follow up on my questions
Good follow up on my questions. Real person responding.
About Marin Bikes
Data updated- Website
- marinbikes.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 80% (8/10)
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Is Marin Bikes legit?
Marin Bikes (marinbikes.com) has a 4.4 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 83% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 80% of negative reviews; 63 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Really quick delivery and reasonably…
Really quick delivery and reasonably priced parts!
Had my broken pivot bolt in stock and…
Had my broken pivot bolt in stock and shipped out to me quickly. Well done.
Had the hanger in stock and got it…
Had the hanger in stock and got it shipped out to me quickly.
Fast delivery but parcel arrived ripped…
Fast delivery but parcel arrived ripped open and empty
Reply from Marin Bikes2026-05-26
Hi Theo, we're really sorry to hear this - a ripped open, empty parcel is the last thing anyone wants after waiting for their order. This is clearly unacceptable and we want to make it right straight away. Please reach out to us directly at [email protected] and we'll get a replacement sorted for you as a priority. Thanks for letting us know - we take this seriously.
Nice so good great quality
The part I ordered was exactly what I…
The part I ordered was exactly what I needed and it arrived without delay. It was a pleasure to deal with Scott
Derailleur hanger came fast
Derailleur hanger came fast! perfect
Parts I needed were available (main…
Parts I needed were available (main pivot bolt), shipped fairly quickly. Only downside is you can't order just the pivot bolt.
Very quick response.
Items easy to find and order and turned…
Items easy to find and order and turned up quick
Delivery far too long
Thanks for the parts
Poor replacement parts process
Your website offers no phone support. No phone numbers whatsoever. We had to send in pictures of the old deformed part, and then the guy guessed at it. An 18$ part ( which I was ok with). It cost me 20$ to get here 12 days later I’m literally 4 states away. I was in the market for another bike , I know now it won’t be a Marin simply because the replacement parts process is a nightmare.
Reply from Marin Bikes2026-05-06
Hey Richard, you're right, and we're sorry. That experience wasn't good enough. Guessing at a part, a 12-day wait and a $20 shipping bill on an $18 fix is genuinely frustrating, and we completely understand why it's put you off. That's not the experience we want anyone to have, especially someone who was already thinking about their next bike with us. We'd love to make this right. Can you reach out to us at [email protected] so we can look into what happened and sort something out for you? We're working on improving how we handle parts support - feedback like yours is exactly what drives that. Thanks for taking the time to tell us
Customer service is great
Customer service is great! There was no way to pay for expedited shipping, but I sent a note and they shipped same day. Arrived 3 days before tracking said it would.
I found the bolt that had snapped with…
I found the bolt that had snapped with refreshing ease on the website, bearing in ming my bike was out of action until i had a new bolt and the sun has come out and now is the time to ride, the bolt was received within 2 working days, amazing and thank you
I just bought my first ever bike from…
Update: it took some doing, but Marin fixed the issue with the adapter on their website. I've ordered it and waiting for it to get here. I'm probably impatient, but I like things to go smoothly. Looking forward to installing and not having my bike fall over. I just bought my first ever bike from Marin through bike bling in Encinitas,ca. I wanted a kickstand for it. There is no number to call and talk to anyone to cut to the quick. I emailed and got a reply that I need an adapter for my dsx2. I can't find the adapter on your website. The email says I should reach out to my local dealer to obtain said adapter. They don't know anything about it. Do they too have to email Marin and are still waiting for a reply. Everything is so slow. Why? I got the information I needed in the email, but still here with no adapter. It's frustrating for no reason. Such a simple thing. That I should just be able to order directly from marin. Love the bike. Not happy because of this nonsense. Where is the customer service?
Reply from Marin Bikes2026-04-13
Hey, first off, welcome to the Marin family. You're completely right, this should have been simple and we dropped the ball on the runaround -sorry about that. The good news is we have the adapter in stock you can get it here: https://marinbikes.com/products/kickstand-mounting-bracket Thanks for sticking with us on this one - enjoy the rides!
Easy to order
Easy to find and order the part I needed online.
Miss the Hawk Hill
How are you going to have a bike,( Hawk Hill), get sued and stop making that bike? The geometry on the other bikes is off. Definitely cheap paint and components. It's too bad. I loved my Hawk Hill, but the RIFT Zone sucks.
Reply from Marin Bikes2026-04-02
Hey, thanks for taking the time to share this, we hear you, and we know the Hawk Hill had a seriously dedicated fanbase for good reason. It was a landmark bike for us. The Rift Zone took the platform in a different direction geometry-wise and that won't be for everyone, totally fair. On the paint and components we'd genuinely love to know more, as that's not the standard we hold ourselves to. Feel free to reach out directly at [email protected] so we can dig into that with you. Once a Marin rider, always a Marin rider - we hope we can win you back.
Great Marin spare parts delivery service …
My son had a crash snapping his rear suspension housing. Having a race in just over a week we ordered parts with an expected delivery 5-7 days Parts came in 3 days bike fixed ready for downhill race this weekend. Brilliant service thanks