Matboard and More

Thank you for taking the time to share your feedback. We're sorry to hear your order didn't meet your expectations. After carefully reviewing your order and our correspondence, we confirmed that your frame was manufactured and shipped exactly as it was configured during checkout. Our frame builder allows customers to choose the components they would like to include in their setup, including their preferred plexiglass and backing board. Because we offer multiple plexiglass and backing board options, these components are individually selected and are only included when chosen as part of the frame configuration. We understand that ordering a custom-built frame differs from purchasing a pre-assembled retail frame, and we're sorry if that wasn't as clear as it could have been. Feedback like yours helps us continue improving the customer experience. We'd also like to clarify one important point for anyone reading this review: the frame was not missing any components. It was manufactured and shipped exactly as configured during checkout. When you contacted us, our team promptly reviewed your order, explained the frame configuration, and provided guidance on obtaining the correct plexiglass for your frame. We're always happy to help customers before, during, and after their purchase to ensure they receive the setup that's right for their project. Regarding returns, because this frame was custom made to the specifications selected during checkout, it falls under our Custom Products Policy and is not eligible for return. Our customer support team is always available to answer questions, help with product selection, or assist with any custom framing project. We're committed to making every customer's experience a positive one and are always here to help.

Thank you so much for your kind words and for taking the time to share your experience! We're sorry your order was damaged in transit, but we're glad we could make things right quickly. We understand how important it is for your project to arrive safely, and we're always happy to assist when shipping issues occur. We truly appreciate your support and your patience throughout the process. Thank you for choosing Matboard & More, and we hope to serve you again in the future!

Thank you so much for your kind words! We're delighted to hear the mats arrived in perfect condition and that you've continued to have a great experience with our quality, packaging, and shipping. It means a great deal to us that you chose Matboard & More, and we look forward to helping with your next framing project!

Thank you so much for your thoughtful review! We're glad to hear you found our selection helpful and the ordering process easy to use. It’s especially great to know you came back to create a matching set, and we truly appreciate your continued support. We also work hard to offer competitive pricing while providing high-quality custom matboards and framing products, so we’re happy that stood out as well. Thank you again for choosing Matboard & More!

Thanks so much, Rosemary. Glad to hear everything was quick and easy and you got exactly what you needed. We appreciate you taking the time to leave a review. If you need anything else, we’re always here to help Monday–Friday, 9am–5pm EST.

We’re sorry to hear about the issue with your order. That’s not the experience we want anyone to have. Our team is already ready to get this fully rectified for you. We cover shipping damage 100%, and we’ll make sure this is taken care of properly and quickly. Please reach out to us directly so we can resolve this right away at [email protected] or (678) 688-MATS (6287). Matboard & More Customer Support Team

Thank you so much, Marilyn! We’re thrilled to hear the matboard arrived exactly as expected and that you were happy with both the quality and packaging. We truly appreciate the support and hope to help with another project again soon!

Thank you so much for the thoughtful review! We’re glad to hear the design tool made it easy to customize your mat sizing and openings, and that the colors matched your expectations. We also appreciate your feedback on the material quality and packaging. Thanks again for choosing Matboard & More!

Thank you for taking the time to leave this review. We’re glad to hear the mat arrived as expected and that everything worked out well with your order. We also appreciate you noting the order check-in process—accuracy is something we take seriously, so it’s good to know that was helpful. We appreciate your support and look forward to helping you again in the future.

Thank you for the great feedback—we appreciate you taking the time to share it. Glad to hear the customization process was smooth and everything arrived quickly and just as expected. That’s exactly what we aim for. If you ever need anything for your next project, we’ve got you.

Thank you for sharing your thoughts. We’re glad you appreciated the clean lines and flexibility in providing alternatives. Should you need help in the future, please liaise with our matting specialists, available Monday through Friday, 9 AM–5 PM EST. We’re always happy to help.

Thanks so much for the kind words! We’re really glad to hear everything fit perfectly — that’s exactly what we aim for. We appreciate your support and look forward to helping with your next framing project.

Thank you for the great feedback! We’re glad you found the process simple, easy, and fast. That’s exactly what we work toward every day. We appreciate your support and look forward to helping with your next project.

Thank you for your kind review! We’re glad to hear your order arrived quickly and well-packaged, and that you found the pricing reasonable. We appreciate your feedback and hope your mats look great in your project!

Thank you so much for sharing your experience! We’re thrilled to hear that ordering the exact size mat for your artwork was easy and that the precision made a difference. It’s always our goal to help every piece look its absolute best. We appreciate your feedback and hope your art looks amazing in its new mat!

Thank you for taking the time to leave a review. We’re glad to hear the mat board and service met your expectations, but we’re sorry the frame itself fell short. We understand that’s frustrating, especially given the price point. We’d really appreciate the opportunity to look into this and see how we can help. Please reach out to us directly at [email protected] with your order details so we can take a closer look. Thank you again for the honest feedback.

Thank you for the thoughtful review. We’re glad to hear the mat arrived safely and that the packaging did its job. We appreciate the note on sizing as well, and we’re sorry it came in slightly smaller than expected. Your feedback helps us continue to improve, and we’re glad you were still able to make it work. If you ever need help fine-tuning dimensions on a future project, we’re always happy to take another look with you.

Thank you for your feedback! We’re glad you’re happy with the quality of your frame and mat. A quick tip: the mat opening should always be slightly smaller than your artwork so it sits securely. If you entered the exact artwork size, that could be why a small sliver of foam is showing. We're more than happy to also assess together. Priority is always a perfect finished project. If you’d like any guidance or tips for future projects, please don’t hesitate to reach out to our team — we’re always happy to help and guide you. You can call us at 678-688-MATS (6287) or email [email protected].

Thank you so much for taking the time to share such a thoughtful review. We’re glad to hear the materials, accuracy, and packaging met your expectations. Attention to detail and clean presentation are exactly what we aim for, so your feedback truly resonates with our team. We appreciate your trust in Matboard & More and look forward to supporting your future framing projects.

Thank you so much for your kind words and for being a repeat customer! We’re thrilled that you’re happy with the mat colors and finished products, and we really appreciate your recommendation. Looking forward to helping with your next project!