Matboard and More (matboardandmore.com) has a 4.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 83% of negative reviews; 30 of them were added in the last 12 months. Last updated 2026-08-10.
Confusing Ordering Process and No Returns. Also, typically you can find cheaper prices elsewhere.
In one day, I ordered 3 frames in two separate orders. The first was a standard poster size and the other two I customized the sizes to fit an artist's photographs that I wanted to frame. I noticed the prices were much higher than the same frame sizes on Amazon, but I wanted to support a non-Amazon company and my mom said this was a good company. When my frames arrived only two had plexiglass. I wanted to return the one without plexi, but I was told I couldn't. They said I should have known it came without plexi. But I didn't know! And from my perspective, I did the SAME THING when I ordered three frames, but only two came the way I wanted. The ordering process is baffling to me. I was NOT made clear enough to me that I couldn't do returns. Also, I paid a lot more than I needed to. The new frame (WITH plexi) that I ordered is approximately half the price of what Matboard and More charged me for a frame with NO plexi. This company is confusing and inflexible. I'd recommend NOT using it if you can get a frame the size you want anywhere else.
Reply from Matboard and More2026-07-21
Thank you for taking the time to share your feedback. We're sorry to hear your order didn't meet your expectations.
After carefully reviewing your order and our correspondence, we confirmed that your frame was manufactured and shipped exactly as it was configured during checkout. Our frame builder allows customers to choose the components they would like to include in their setup, including their preferred plexiglass and backing board. Because we offer multiple plexiglass and backing board options, these components are individually selected and are only included when chosen as part of the frame configuration.
We understand that ordering a custom-built frame differs from purchasing a pre-assembled retail frame, and we're sorry if that wasn't as clear as it could have been. Feedback like yours helps us continue improving the customer experience.
We'd also like to clarify one important point for anyone reading this review: the frame was not missing any components. It was manufactured and shipped exactly as configured during checkout.
When you contacted us, our team promptly reviewed your order, explained the frame configuration, and provided guidance on obtaining the correct plexiglass for your frame. We're always happy to help customers before, during, and after their purchase to ensure they receive the setup that's right for their project.
Regarding returns, because this frame was custom made to the specifications selected during checkout, it falls under our Custom Products Policy and is not eligible for return.
Our customer support team is always available to answer questions, help with product selection, or assist with any custom framing project. We're committed to making every customer's experience a positive one and are always here to help.
This company was super responsive when the carrier damaged their product. They asked for some photos, said they'd take care of filing the claim with the carrier, and then promptly made me a new frame and shipped it out, free of charge. Super customer service!
Reply from Matboard and More2026-07-19
Thank you so much for your kind words and for taking the time to share your experience!
We're sorry your order was damaged in transit, but we're glad we could make things right quickly. We understand how important it is for your project to arrive safely, and we're always happy to assist when shipping issues occur.
We truly appreciate your support and your patience throughout the process. Thank you for choosing Matboard & More, and we hope to serve you again in the future!
The mats are perfect. Always great quality, shipped quickly and packaged well.
Reply from Matboard and More2026-07-15
Thank you so much for your kind words! We're delighted to hear the mats arrived in perfect condition and that you've continued to have a great experience with our quality, packaging, and shipping. It means a great deal to us that you chose Matboard & More, and we look forward to helping with your next framing project!
Great selections to choose from and the interactive order form made creating my custom-sized mats very easy. And I’ve reordered to create a matching set of pictures to frame. And importantly, their price was competitive with a local “big box” store.
Reply from Matboard and More2026-06-25
Thank you so much for your thoughtful review!
We're glad to hear you found our selection helpful and the ordering process easy to use. It’s especially great to know you came back to create a matching set, and we truly appreciate your continued support. We also work hard to offer competitive pricing while providing high-quality custom matboards and framing products, so we’re happy that stood out as well.
Thank you again for choosing Matboard & More!
Thanks so much, Rosemary. Glad to hear everything was quick and easy and you got exactly what you needed. We appreciate you taking the time to leave a review.
If you need anything else, we’re always here to help Monday–Friday, 9am–5pm EST.
If I could give it a zero I would. My
mat arrived damaged in 3 places. The shipping box had a large dent . I want a replacement but the only option offered to me was a refund through PayPal or Venmo, which I do not use. Very disappointed with this product.
Reply from Matboard and More2026-06-15
We’re sorry to hear about the issue with your order. That’s not the experience we want anyone to have.
Our team is already ready to get this fully rectified for you. We cover shipping damage 100%, and we’ll make sure this is taken care of properly and quickly.
Please reach out to us directly so we can resolve this right away at [email protected] or (678) 688-MATS (6287).
Matboard & More Customer Support Team
Matboard was perfect size and great quality. It was packaged well and arrived in a very timely manner.
Reply from Matboard and More2026-05-26
Thank you so much, Marilyn! We’re thrilled to hear the matboard arrived exactly as expected and that you were happy with both the quality and packaging.
We truly appreciate the support and hope to help with another project again soon!
Excellent Design tool with many options, for size of mat and opening for photo. Colors of mat shown accurately with quality materials and decent packaging to protect mat.
Reply from Matboard and More2026-05-14
Thank you so much for the thoughtful review! We’re glad to hear the design tool made it easy to customize your mat sizing and openings, and that the colors matched your expectations. We also appreciate your feedback on the material quality and packaging. Thanks again for choosing Matboard & More!
Excellent customer service! They reached out to me about my order to make sure it was accurate. The mat was cut perfectly and met my expectations 100%!
Reply from Matboard and More2026-05-04
Thank you for taking the time to leave this review.
We’re glad to hear the mat arrived as expected and that everything worked out well with your order. We also appreciate you noting the order check-in process—accuracy is something we take seriously, so it’s good to know that was helpful.
We appreciate your support and look forward to helping you again in the future.
Easy to order and customize, received it in a week. Good quality and effective what I ordered.
Reply from Matboard and More2026-04-24
Thank you for the great feedback—we appreciate you taking the time to share it.
Glad to hear the customization process was smooth and everything arrived quickly and just as expected. That’s exactly what we aim for.
If you ever need anything for your next project, we’ve got you.
The clean lines and willingness to adjust and provide alternatives were a big plus.
I was disappointed that I bought prints according to the size provided on the mock up, only to learn that they were in fact the next size up, costing me more in time and print fees.
Reply from Matboard and More2026-03-13
Thank you for sharing your thoughts. We’re glad you appreciated the clean lines and flexibility in providing alternatives. Should you need help in the future, please liaise with our matting specialists, available Monday through Friday, 9 AM–5 PM EST. We’re always happy to help.
Thanks so much for the kind words! We’re really glad to hear everything fit perfectly — that’s exactly what we aim for. We appreciate your support and look forward to helping with your next framing project.
Thank you for the great feedback! We’re glad you found the process simple, easy, and fast. That’s exactly what we work toward every day. We appreciate your support and look forward to helping with your next project.
Thank you for your kind review! We’re glad to hear your order arrived quickly and well-packaged, and that you found the pricing reasonable. We appreciate your feedback and hope your mats look great in your project!
Ordering the perfect size mat for a unique piece of art was easy. I love that I could specify size to the 1/8 of an inch.
Reply from Matboard and More2026-02-16
Thank you so much for sharing your experience! We’re thrilled to hear that ordering the exact size mat for your artwork was easy and that the precision made a difference. It’s always our goal to help every piece look its absolute best.
We appreciate your feedback and hope your art looks amazing in its new mat!
The mat board and service were great! The $120+ frame was cheap at best… would’ve been better off getting one from Walmart for 1/3 of the price.
Reply from Matboard and More2026-02-16
Thank you for taking the time to leave a review. We’re glad to hear the mat board and service met your expectations, but we’re sorry the frame itself fell short. We understand that’s frustrating, especially given the price point.
We’d really appreciate the opportunity to look into this and see how we can help. Please reach out to us directly at [email protected]
with your order details so we can take a closer look.
Thank you again for the honest feedback.
My mat was packaged exceptionally well. The only advice I can give is the agent helped me with the size based on my painting but it was 1/4 “ too small. I was able to make it work, however.
Reply from Matboard and More2026-02-12
Thank you for the thoughtful review. We’re glad to hear the mat arrived safely and that the packaging did its job. We appreciate the note on sizing as well, and we’re sorry it came in slightly smaller than expected. Your feedback helps us continue to improve, and we’re glad you were still able to make it work. If you ever need help fine-tuning dimensions on a future project, we’re always happy to take another look with you.
The frame and mat are great quality. I don’t know if it was my measurements, but the mat opening was slightly bigger than my print. You can see a sliver of foam board on one side on each print.
Reply from Matboard and More2026-01-15
Thank you for your feedback! We’re glad you’re happy with the quality of your frame and mat.
A quick tip: the mat opening should always be slightly smaller than your artwork so it sits securely. If you entered the exact artwork size, that could be why a small sliver of foam is showing. We're more than happy to also assess together. Priority is always a perfect finished project.
If you’d like any guidance or tips for future projects, please don’t hesitate to reach out to our team — we’re always happy to help and guide you. You can call us at 678-688-MATS (6287) or email [email protected].
Matboard and More provides high-quality materials that make framing projects look professional. Orders were accurate, well-packaged, and arrived quickly. It’s a reliable source for anyone who cares about clean presentation and detail.
Reply from Matboard and More2026-01-06
Thank you so much for taking the time to share such a thoughtful review.
We’re glad to hear the materials, accuracy, and packaging met your expectations. Attention to detail and clean presentation are exactly what we aim for, so your feedback truly resonates with our team.
We appreciate your trust in Matboard & More and look forward to supporting your future framing projects.
Really great job! The selection of mat colors is great. The finished product was perfect and delivered very quickly. This is my third time ordering and would highly recommend.
Reply from Matboard and More2025-12-23
Thank you so much for your kind words and for being a repeat customer! We’re thrilled that you’re happy with the mat colors and finished products, and we really appreciate your recommendation. Looking forward to helping with your next project!
