Confusing Ordering Process and No Returns. Also, typically you can find cheaper prices elsewhere.
In one day, I ordered 3 frames in two separate orders. The first was a standard poster size and the other two I customized the sizes to fit an artist's photographs that I wanted to frame. I noticed the prices were much higher than the same frame sizes on Amazon, but I wanted to support a non-Amazon company and my mom said this was a good company. When my frames arrived only two had plexiglass. I wanted to return the one without plexi, but I was told I couldn't. They said I should have known it came without plexi. But I didn't know! And from my perspective, I did the SAME THING when I ordered three frames, but only two came the way I wanted. The ordering process is baffling to me. I was NOT made clear enough to me that I couldn't do returns. Also, I paid a lot more than I needed to. The new frame (WITH plexi) that I ordered is approximately half the price of what Matboard and More charged me for a frame with NO plexi. This company is confusing and inflexible. I'd recommend NOT using it if you can get a frame the size you want anywhere else.