Matsato

Hello, Thank you so much for your 5-star review and for letting us know that your item arrived safe and sound. We really appreciate you taking the time to share your positive experience with Matsato. Matsato Support Team

Hi Kent, Thank you so much for your 5-star review! We’re really happy to hear that your order arrived quickly and that you’re enjoying the product and its edge retention. Feedback like yours means a lot to us. Thank you for choosing Matsato. Matsato Support Team

Hello Dwayne, Thank you so much for your 5-star review and for sharing your feedback with us. We’re really glad to hear that you like how sharp it is, and we appreciate you taking the time to let us know. Thank you for choosing Matsato. Matsato Support Team

Hello Stewart, Thank you so much for your 5-star review and for sharing your experience. We’re delighted to hear that you’re happy with your knife and its precision and sharpness. Feedback like yours means a lot to us. Thank you for choosing Matsato. Matsato Support Team

Hello Rodney, Thank you so much for your 5-star review and your kind words! We’re delighted to hear that the knives exceeded your expectations. Feedback like yours means a lot to us and to our team. Thank you for choosing Matsato. Matsato Support Team

Hi Ken, Thank you so much for your 5-star review and your kind words about our communication and delivery process. We’re really glad to hear everything was clear and easy from start to finish. Feedback like yours means a lot to us and encourages our team to keep up the good work. Matsato Support Team

Hello Michael, Thank you so much for your wonderful review and for coming back to order more knives from us. We’re delighted to hear that you’re happy with the sharpness and quality, and that our guarantee lived up to your expectations. Your recommendation truly means a lot to us. Thank you again for your trust and support. Matsato Support Team

Hi Robert, I appreciate you reaching out, and I sincerely apologize for any inconvenience and frustration you have experienced. I completely understand how disappointing it must be to place an order on June 30, spend $89.67, and still not receive your four knives. I’m also sorry for the concern this has caused regarding your refund request. I understand how important it is to receive clear communication and a timely resolution when an order has not arrived. I want to inform you that I have received your response on Trustpilot. Please be assured that I will look into your concern as soon as possible. I kindly ask you to please check your email for any updates from us. I want to make sure your concern is properly reviewed and that you receive the appropriate follow-up regarding your request. Thank you for your patience and understanding. I truly appreciate you bringing this matter to my attention. Have a great day! Best regards, Joyce Torres Matsato Customer Care Manager

Hello Kenneth, Thank you so much for your 5-star review and for sharing Matsato with your friend – we’re really happy to hear that you both love them! We truly appreciate your support and trust. Matsato Support Team

Hello Richard, Thank you so much for your 5-star review and for sharing that you find our product very good. We truly appreciate your support and are glad to know you’re happy with your purchase. Matsato Support Team

Hi David, Thank you so much for your wonderful review and for sharing your experience. We’re thrilled to hear you’re happy with your knives and scabbards, and that the surprise whetstone gift was a pleasant addition. We really appreciate your trust, especially after the follow-up emails, and we’re grateful for your recommendations to friends – that means a lot to us. If you ever need anything or have any questions, you can reach our customer service team here: https://get-matsato.com/contact-2 Matsato Support Team

Hello Floyd, Thank you so much for your 5-star review and for sharing that everything was as advertised. We really appreciate you taking the time to leave this feedback. Matsato Support Team

Hi John, Thank you so much for your 5-star review! We’re happy to hear that you like the look of the knives and that you find them very sharp. Enjoy using them in your kitchen, and if you ever have any questions or feedback in the future, we’re always here to listen. Matsato Support Team

Hello Leon, Thank you for your feedback and for sharing your experience. We’re sorry to hear that it took a long time for your knife to arrive, but we’re glad to know you’re happy with its sharpness and performance. We are already looking into what may have caused the delay and will get back to you as soon as possible. Thank you for your patience and for giving us a chance to improve. Matsato Support Team

Hello, Thank you so much for your 5-star review and for sharing your experience. We’re really glad to hear you’re happy with the knife, the sheath, and the delivery time. Your feedback means a lot to us and motivates our team. Thank you for choosing Matsato. Matsato Support Team

Hi Brian, Thank you so much for your 5-star review and kind words. We’re really glad to hear you found the process efficient, on time, and that you’re happy with the product. We appreciate you taking the time to share your experience with Matsato. Matsato Support Team

Hi Henk, Thank you for taking the time to let me know what happened with your delivery. I'm sorry to hear that your parcel was delivered to a GLS locker instead of your home address and that you were unable to collect it before it was returned. I understand how frustrating this situation must have been, and I sincerely apologize for the inconvenience. I appreciate you reaching out and letting me know about your experience. I want to let you know that I've received your response on Trustpilot, and I'll be looking into your concern as soon as possible. Once I've reviewed your case, I'll determine the status of your returned parcel and the available options for reshipping it. In the meantime, I kindly ask that you please check your email for any updates from our team, as we may contact you if we need additional information. Thank you for your patience and for your willingness to have the order resent. I'll do my best to assist you and work toward a resolution. Have a great day! Kind regards, Joyce Torres Matsato Customer Care Manager

Hello Therese, Thank you for taking the time to share your feedback. I appreciate you reaching out, and I sincerely apologize for the inconvenience you experienced regarding the shipping information. I want to let you know that I have received your review on Trustpilot, and I will look into your concern as soon as possible. In the meantime, I kindly ask you to check your email for any updates from me regarding your case. Thank you for your patience, and I appreciate the opportunity to address your concerns. Have a great day! Best regards, Joyce Torres Matsato Customer Care Manager

Hello Jeffrey, Thank you so much for your 5-star review! We’re really glad to hear that your ordering and delivery experience was smooth and quick. Feedback like yours means a lot to us. Thank you for choosing Matsato. Matsato Support Team

Hi Greg, Thank you so much for your 5-star review and for sharing your experience! We’re really happy to hear that your knife is still sharp after all this time and that it performs so well for cutting meat and other food items. Knowing it’s the best knife you’ve ever bought means a lot to us. If you ever have any questions or need assistance in the future, we’re always here to help. Matsato Support Team