Matsato

Hi David, Thank you very much for your kind review and for sharing your experience. We’re glad to hear that the follow-up call helped you feel confident in your decision and that your order arrived within the expected timeframe. Your feedback about the knife’s finish being a bit more rustic than you pictured is very valuable to us, as it helps us better align our product presentation with customer expectations. If you have any further thoughts or suggestions about the finish or your overall experience, we’d be happy to hear them. Thank you again for choosing Matsato. Matsato Support Team

Hi Kees, Thank you so much for your 5-star review and for sharing your experience. We’re very happy to hear that picking up your package at another address worked perfectly for you. It’s great to know this option made things easier. Thank you for choosing Matsato! Matsato Support Team

Hi Johnny, Thank you for your 5-star review and for sharing your experience! We’re glad to hear that you received your merchandise quickly. Your feedback means a lot to us and motivates our team to keep providing a smooth and efficient service. Matsato Support Team

Hello Martin, Thank you so much for your 5-star review and your kind words about our product and service. We’re really happy to hear you had a good experience with Matsato. If you ever have any questions or need assistance in the future, we’re always here to help. Best regards, Matsato Support Team

Hello Crystal, Thank you so much for your 5-star review and your kind words! We’re really happy to hear that you’re enjoying your purchase and are planning to get more. Your support means a lot to us. Matsato Support Team

Hello Leslie, Thank you so much for your wonderful 5-star review. We’re delighted to hear that the product quality and appearance met your expectations and were exactly as promised. Feedback like yours means a lot to us. Thank you for choosing Matsato. Matsato Support Team

Hello Linda, Thank you so much for your 5-star review and for sharing your experience with us. We’re delighted to hear that you find the product really sharp, nicely balanced, and comfortable in the hand. Feedback like yours means a lot to us. Thank you for choosing Matsato. Matsato Support Team

Hi Wil, Thank you for your kind words and for the 4-star review. We truly appreciate your support and encouragement – feedback like yours motivates us to keep improving and to continue making great knives. Matsato Support Team

Hello Michael, We’re sorry to hear about your experience with the knife edge rolling when used on a titanium cutting board. We are already investigating the details of your case and will get back to you as soon as possible. Thank you for your patience. Matsato Support Team

Hi Olga, Thank you so much for your wonderful 5-star review and kind words about Matsato. We’re really happy to hear that our product exceeded your expectations. If you ever have any questions or need assistance in the future, we’re always here to help. Matsato Support Team

Hello Melissa, Thank you so much for your wonderful 5-star review! We’re delighted to hear that you love the blade and that you’re considering ordering more of our products in the future. Feedback like yours means a lot to us and motivates our team. Thank you for choosing Matsato. Matsato Support Team

Hello Clive, Thank you so much for your wonderful 5-star review. We’re delighted to hear that you’re enjoying your knife and that it’s living up to your expectations in terms of sharpness, balance, and ease of use. It’s great to know you are very pleased with it. Thank you for choosing Matsato and for taking the time to share your experience. Matsato Support Team

Hello Ron, Thank you so much for your wonderful 5-star review! We’re delighted to hear that you’re happy with both our product and our service. Feedback like yours means a lot to us and motivates our team to keep up the good work. Thank you for choosing Matsato. Matsato Support Team

Hello Larry, Thank you for taking the time to leave us a 4-star review and for your kind words about our knives and delivery speed. We’re glad to hear everything arrived quickly and that you’re enjoying the product. If there’s anything we can do to make your experience a 5-star one, we’d be happy to hear your suggestions. Matsato Support Team

Hi Edward, I’m really sorry to hear that the delivery experience didn’t meet your expectations. When something you’ve ordered doesn’t arrive in the way or timeframe you were counting on, it can really take away from the whole experience, and I don’t take that lightly. I’d like to personally review what happened with your shipment and see where things went wrong. When you have a moment, please contact me through https://get-matsato.com/contact-2 using the subject line “Trustpilot – Matsato” and include your order number, so I can track this specific case and follow up with you directly. Best regards, Joyce Torres Matsato Customer Care Manager

Hello Ross, Thank you so much for your wonderful review and for sharing your experience. We’re delighted to hear that you found the ordering process easy, the shipping fast, and that you’re pleased with the quality and sharpness of your knife. Feedback like yours means a lot to us. We hope you continue to enjoy your Matsato knife! Matsato Support Team

Hello Don, Thank you so much for your kind words and for taking the time to share your experience. We’re really glad to hear that our team member was professional, patient, and friendly, and that you’re enjoying your sixth Matsato knife and its sharpness. It’s great to know the products are living up to your expectations. Thank you again for your continued trust and support. Matsato Support Team

Hello Karen, Thank you for taking the time to share your experience. I'm pleased to hear that your knife arrived promptly and that you're happy with the quality of both the knife and the sheath. At the same time, I'm sorry to hear that the ordering process resulted in you receiving two sheaths when that wasn't your intention. Reading that your order did not reflect what you intended to purchase genuinely concerns me, particularly because the ordering process should always be clear and leave customers fully confident in what they are purchasing. I'd like to personally look into what happened and review how the additional sheath may have been added to your order. Once I've reviewed the details, I'll work with you to find the most appropriate resolution based on what I discover. This may include exploring options such as a refund for the additional item where appropriate or discussing other ways I can help resolve the situation. I'll be reaching out to you by email shortly so we can discuss this directly. Please keep an eye on your inbox. If you don't receive my message, please contact me through https://matsato.com/contact-2 using the subject line "Trustpilot - Matsato" and reference your Trustpilot review so I can quickly locate your case. Thank you for giving me the opportunity to personally review your experience. I look forward to speaking with you and working toward a fair resolution. Best regards, Joyce Torres Matsato Customer Care Manager

Hello Elizabeth, Thank you so much for your wonderful review and 5 stars. We’re delighted to hear that your order arrived promptly, was smartly packaged, and that the knife is cutting through tough vegetables with ease. It’s especially nice to know you were happy enough to buy some as Christmas gifts for your friends and family. We really appreciate you taking the time to share your experience. Matsato Support Team

Hello Kenneth, Thank you so much for your 5-star review! We’re delighted to hear that you’re happy with our product and prices. Your positive feedback means a lot to us. Thank you for choosing Matsato. Matsato Support Team