Matsato

Hello Stuart, Please accept our apology for any inconvenience that might have been caused. We’re glad to hear you’re happy with the knife itself, but we understand your concern about being billed for four when you believed you ordered one. Please note that in order not to keep our customers waiting, we ship the orders as fast as possible. Our automated systems process, pack, and send out packages for shipment as soon as the payment is confirmed, which makes us unable to cancel or modify the order at that stage. Our team is already looking into your case and will take appropriate action to address your concerns. Thank you for your feedback and for helping us improve. Matsato Support Team

Hello David, Thank you so much for your wonderful review and 5-star rating! We’re delighted to hear how smoothly it worked while you were preparing your Italian vegetable soup, and that it sliced through the zucchini with such ease. Feedback like yours means a lot to us. Thank you for choosing Matsato, and we hope you continue to enjoy using your product. Matsato Support Team

Hi Bela, Thank you for taking the time to share your feedback. I’m sorry to hear that you did not receive your order and understand how frustrating that must have been. I appreciate you reaching out, and I sincerely apologize for any inconvenience you have experienced. I want to let you know that I have received your response on Trustpilot. Please be assured that I will look into your concern as soon as possible. I kindly ask you to check your email for any updates regarding your case. Thank you for bringing this matter to my attention. I appreciate the opportunity to review your concerns and work toward a resolution. Have a great day! Best regards, Joyce Torres Matsato Customer Care Manager

Hello Ruthanne, Thank you so much for the wonderful 5-star review and for your kind words – we’re really happy to hear that you love your Matsato products. We truly appreciate you taking the time to share your experience and for being a valued customer. Matsato Support Team

Hello, Thank you for your 5-star review and for sharing your feedback with us. We’re glad to hear you’re happy with the knife’s quality and sharpness. We also appreciate your comment about the sheath and understand how having one included with each product would be more convenient. Feedback like yours is very valuable and will be shared with our team for consideration. Thank you for choosing Matsato. Matsato Support Team

Hello Bruce, thank you for taking the time to share your feedback! I'm delighted to hear that you're enjoying your knives and that they've held their edge well while being easy to resharpen. It's especially wonderful to know that you felt confident enough in the quality to give them as gifts. I also want to let you know that I have received your response on Trustpilot. Thank you again for sharing your experience. If there's ever anything I can assist you with, please don't hesitate to reach out. Have a great day! Best regards, Joyce Torres Matsato Customer Care Manager

Hello, Thank you so much for your 5-star review and for sharing your experience with us. We’re delighted to hear that the price, quality, and delivery speed all exceeded your expectations. Feedback like yours means a lot to us. Thank you for choosing Matsato. Matsato Support Team

Hello Stanley, Thank you so much for your wonderful review and 5-star rating. We’re delighted to hear that you find the knife beautiful, comfortable, and sharp. It means a lot to us to know that you feel we’re doing things right. Thank you again for your support. Matsato Support Team

Hi Jim, Thank you so much for your 5-star review and your kind words about the knife. We’re glad to hear you’re happy with its build and ruggedness. We really appreciate you taking the time to share your experience. Matsato Support Team

Hi Paul, Not receiving your order is absolutely not the experience I want you to have, and I’m concerned to see that your product still hasn’t arrived. I want to personally look into what happened with your delivery and check the shipment details so we can understand where things went wrong and how best to move forward. When you have a moment, please contact me through https://get-matsato.com/contact-2 using the subject line “Trustpilot – Matsato” and mention this review, so I can quickly locate your order and review it in detail with you. Best regards, Joyce Torres Matsato Customer Care Manager

Hi Graham, I can see why you’d be so disappointed waiting this long for your knife sheaths, especially after already receiving a call and then not being able to get through via email. That’s not the kind of experience I want anyone to have with Matsato. I personally want to look into what’s happened with your order and the communication issues you’ve run into. To do that, I’ll need a few details from you in a secure way. When you have a moment, please contact me through this form: https://get-matsato.com/contact-2 and use the subject line “Trustpilot – Matsato” along with your order number and email address used at checkout. I’ll review everything carefully and come back to you directly. Best regards, Joyce Torres Matsato Customer Care Manager

Hello Christian, Thank you so much for your 5-star review and your kind feedback! We truly appreciate you taking the time to share your positive experience with Matsato. Matsato Support Team

Hi Rich, Thank you so much for your wonderful review and the 5 stars! We’re really glad to hear you love the knife and that it’s the best one you have. Feedback like yours means a lot to us. Enjoy your Matsato knife! Matsato Support Team

Hello Lyn, We’re sorry to hear that the knife did not meet your expectations and was not sharp enough to slice raw meat. We are already investigating the details of your case and will get back to you as soon as possible. Thank you for your patience. Matsato Support Team

Hello David, Thank you for sharing your detailed feedback with us. We’re sorry to hear that the knife did not meet your expectations in terms of weight, balance, and overall comfort in hand. Insights like yours about ergonomics and feel are very valuable and help us better understand how different customers experience our products, especially regarding hand size and usage preferences. We have already sent you a request for order details through Trustpilot. However, if you have not received it, please update your review or contact us via the contact form at https://get-matsato.com/contact-2 To locate and verify your order, we kindly ask you to provide: - The email address used to place the order - Your order number Thank you for helping us improve. Matsato Support Team

Hi Janet, Thank you so much for your wonderful review and for your kind words. We’re really glad to hear that your knife arrived just as advertised and that you’re pleased with it so far. We hope it serves you well when you start using it. Thank you for choosing Matsato and for taking the time to share your experience. Matsato Support Team

Hello Robert, Thank you so much for your 5-star review and kind words! We’re really happy to hear that you’re enjoying the ergonomic design and sharpening experience of your knife. Feedback like yours means a lot to us. Thank you for choosing Matsato. Matsato Support Team

Hello Fel, Thank you so much for your 5-star review! We’re really happy to hear that you find our product very cool. Feedback like yours means a lot to us. Matsato Support Team

Hi Rob, Thank you so much for your wonderful review and the 5 stars. We’re delighted to hear that you’re impressed with the knife, especially its sharpness and how smooth and easy it is to use, and that it arrived quickly. Feedback like yours means a lot to us. Thank you for choosing Matsato. Matsato Support Team

Hello, Thank you so much for your 5-star review! We’re delighted to hear that your order arrived quickly and that you’re happy with the product. Feedback like yours means a lot to us and motivates our team. Thank you for choosing Matsato. Matsato Support Team