Meats2U

Hi Cassondra Ochoa-Dawson! Here is my personal number 714-612-1970. You are going to have to give us a call because under that name and under the email you have placed your only 3 orders on our website since November 27th of 2020, you have never had a membership with us, you have never had a subscription with us and we have not withdrawn any funds what so ever from your account. Looks like you have made those 3 orders in the past 2 years with the email address you left this review with. I doubt you would have your membership under a competely different email but who knows, I could be wrong right? So please give me a call because under this email you left the review with, the name that is tied to that email in our system when your orders were purchased, which is the same customer name and email you have placed your orders with. There is no customer in our system paying $6.95 for membership that was chosen to be paid.

Hi Sue. We use a 3rd party delivery service and once our product is out of our hands, it's up to the service to the get the product to you. If you would please take the time to read the sticker that is on the inside of your box when it arrives, you would find that your product is not going to arrive frozen most of the time. Hence, this time. However... that does not mean the product is not going to arrive to you safely. On the website it also indicates that an Arizona delivery is a two business day delivery. We have no control as to WHAT TIME the delivery driver makes the drop. That is all contingent on that companies delivery route for your area. Also, shipped without a cooler? If we shipped your tuna without a cooler, it would have gone bad a few hours after it left our location. It's a two day business delivery to you. It would have never made it without being shipped in a cooler. In all reality, your order could have arrived the following day on day 3 and your product would have been fine because of the disposable cooler we shipped your order in. It's meant to withstand an extra day if needed. Product will not be frozen but it will stay under 44 degrees in that disposable cooler. Since we don't add water and or preservatives to our products, you can refreeze any of our products without damaging the taste, tenderness and or nutritional value of the product, unlike grocery store bought foods. Next time if you have an issue, our phone number is on your invoice that came in the box. It's also on the sticker inside the box. It's also all over our website and there is even a live text chat service. We answer all of our calls and emails, we are here to provide the best service whenever possible.

We certainly don't like to hear comments like this but if you have not shopped with us for years, things have changed. Recently we have had to change the farm we purchase our chicken from. Not that what we offer now is lower quality than the last but there are huge sourcing issues going on that we have no control of. We were recently out of all chicken breast for about a month and a half. Finally we found something comparable to the quality we normally offer. It's a hit and miss. We were out of chicken that long because of the fact that we refuse to just put any chicken up on the site just to say we have some. Took a long time and a lot of money lost without chicken for a month and a half. You are the first to say you don't like the chicken but the current customers are raving about the new chicken and some say they like it even better than the last we sourced. We will never get it 100% correct but do our best to please the masses. Looks like you may have received some OVER SEASONED chicken and potentially that could have converted the texture of the chicken not only rough but the obvious salty. We are a small company and don't use expensive machines to season our seaoned chicken. They are seasoned by hand and it appears someone on the line may have over done it. That CAN happen and for that we apologize. Since you posted this comment we have tried to call you and even texted you to rectify the issue but there has been no reply by you. That is all we can do, is attempt to contact you to resolve any issue there may be. I am one of the owners and I didn't personally pack and or build your order but I will personally resolve any issue there may be. Hopefully you will contact us sooner than later.