We apologize if there was a mistake. That CAN happen and we are not perfect. We have real people packing these orders. We have attempted to contact you the moment you made this comment but until now... there has been no reply by you. All we can do is attempt to resolve the issue if there is one. Can't promise you we will never make mistakes but I can promise you as one of the owners that we will RESOLVE whatever issue there is once we here about it. Normally we don't hear about it on social media like this, the customer usually contacts us and gives us the chance to resolve the issue first. Inside your box your order came in, there is a phone number and email where you can contact us personally should there be an issue. Sounds like there was a complete mistake made in regards to the items you ordered and for that we apologize. However, that is an easy fix for us, just as long as we are made aware of it. The bacon I cannot do anything about. Bacon is bacon and the vendors we deal with are the main processors of the product. It's a preference thing. Some customers say there is not enough fat on the bacon because it's supposed to be fatty bacon and then we get a response like this. We will never be 100% correct but we do our best to please the masses. We will however go through our inventory and take a better look at our bacon now that you have brought this to our attention. We do our best to do quality control but again we are not perfect and may have overlooked something.
Really sorry to hear that. However... we can't fix whatever we don't know about. One our product leaves our location, we have no control over how long our 3rd party carrier takes to deliver. Yes, they are supposed to deliver within a certain time but it looks like that is not what happened, as you just mentioned with your previous orders. Whenever you open ANY of our boxes, there is a huge label on the inside flap of the box that cannot be missed. One of the owners phone numbers is listed there and it indicates that if there is ever any issues with your order, to please contact us immediately.
Well.... this way is not immediately and not the quickest way to get a hold of us, hence the direct phone number on the box. Someone will be calling you today to fix the issue we now know of, by us finding out with your post on social media.
Yeah... it's unfortunate that sometimes what we ask our 3rd party carrier service to do, isn't performed but in all reality, the way our service works, the order is always left on the doorstep and no on needs to be home to receive. If we had to wait for everyone to answer the door for us to deliver product, we would be out of business.
99.9% of our delivery service drops the order on the doorstep and leave. Most customers are not home and at work. I would say that 98% of our orders delivered sit on the porch for hours until our customer comes home from work.
Thankfully since 2012, we have literally have had 2 packages stolen off of a porch. I know.. that is a crazy statistic but it's a fact for us. The vehicles dropping your product are unmarked and we have found that it's best that way. The box your order comes in, will never have a Meats2U logo on it and we have found that has helped us over the years.
Again, you do not have to be home to receive, that would be an inconvenience of the service for the customer to coordinate. Rest assured that if it ever gets stolen off your porch, you are not going to pay for the product. Thank you for your support.
Puurefilters