memorygram.com

Thanks for the great feedback! We are eager to hear more on what aspects of photo formatting would improve the experience so that we may implement them immediately.

Thank you so much! Collecting your dad's stories is such a priceless gift, and we are so glad our team has been there to support you along the way. We cannot wait for you to see it all come together in that finished book! With Gratitude, The Memorygram Team

What a thoughtful and meaningful Mother's Day gift from your children! We love that you took ownership of the process and made it entirely your own by creating your own chapter questions and headings. Your suggestion about including more family history and family tree style questions is genuinely wonderful feedback, and we will absolutely make sure it gets passed along to our team. Thank you so much for sharing this and for putting such care into preserving your family's story! With Gratitude, The Memorygram Team

How exciting! The anticipation of waiting to read his finished story is such a special feeling, and we cannot wait for you to finally hold it in your hands. Thank you so much for giving your dad such a meaningful gift! With Gratitude, The Memorygram Team

Thanks for the feedback Dr. Pete! We would love some additional info on what formatting options you think would make it a better experience!

Thank you so much, those two words mean everything to us! We are so glad that came through in your experience. With Gratitude, The Memorygram Team

What a wonderful thing your dad accomplished, and what a treasure that book is going to be for your whole family! We are so glad the photos came out even better than expected. Enjoy every single page! With Gratitude, The Memorygram Team

That means so much to hear! A finished book that genuinely impresses the whole family is exactly what we aim for every time. Thank you so much for sharing this! With Gratitude, The Memorygram Team

What a beautiful way to honor your grandma and bring 45 people together to celebrate her life! Knowing that every single story made it into the book and that everyone could get their own copy is exactly the kind of experience we love to hear about. She sounds like someone who was deeply loved by so many. Thank you for trusting Memorygram with her memory! With Gratitude, The Memorygram Team

Thank you so much! We cannot wait for you to see it either. The best part is just around the corner. We are here if you need anything along the way! With Gratitude, The Memorygram Team

Tom, that is so wonderful to hear, and the fact that you are already working on your second book says everything! We are so glad the improvements have made the experience even better and that your family is excited. We cannot wait to see what stories you capture in this next one. Thank you so much! With Gratitude, The Memorygram Team

Thank you so much for this wonderful gift you gave your family! We are so glad the finished book exceeded your expectations on quality and that the phone interview feature made it so much easier for your older relatives to participate. Those voice QR codes are one of our favorite touches, too. We are sorry the experience did not quite reach five stars. If there is anything we can do to make it even better, we would love to hear from you at [email protected]! With Gratitude, The Memorygram Team

This genuinely made us smile because that is exactly who we are and exactly what we strive for every single day. Thank you so much for noticing and for taking the time to share it. We truly do care about everyone involved in this process! With Gratitude, The Memorygram Team

Thank you so much! Knowing that the experience feels manageable and accessible during some of life's most tender moments means everything to us. We truly appreciate the kind words! With Gratitude, The Memorygram Team

Peggy, this is so wonderful to hear! When a finished book exceeds every expectation, it is truly the most special feeling, and we are so glad your mother's turned out that way. Thank you so much for the recommendation and for trusting Memorygram with her precious memories! With Gratitude, The Memorygram Team

What a gift to give yourself and your family. Learning more about your dad through this process and knowing that future generations will get to know him, too, is exactly what Memorygram is all about. Thank you so much for sharing this! With Gratitude, The Memorygram Team

Thank you Larry! We are so glad the customization options worked well for you and that the finished product turned out just as you hoped. Enjoy your book! With Gratitude, The Memorygram Team

Thank you for the review. The feedback you shared with us about your books and about the shipping charge was genuinely valuable, and in several cases it directly shaped changes we have since made to the product. After reviewing your order, our team confirmed in writing that your original purchase included five printed books with free shipping, and we refunded your shipping charges in full on April 21. On the editing difficulties you described, here is precisely what we have done about each one: 1. Photos not filling the layout box: We built a Crop and reframe tool directly into the story editor. You can now click any photo and adjust how it fills the frame, with no need to edit it on your phone first. 2. Faces and heads being cut off: That same crop tool lets you zoom and reposition the image so the important parts of the photo stay in frame. 3. The same photo appearing twice, once in your story and again in a gallery, was indeed redundant and confusing. We removed the duplicate photo gallery entirely. Your photos now appear once, exactly where you place them. 4. Your name being added to the dedication automatically: We added a setting that lets you turn the automatic signature line off and control exactly how your dedication is signed, so it stays precisely as you wrote it, with nothing added underneath. 5. Blank pages in the preview: These ones are intentional. Like traditional hardcover books, each chapter opens on a right-hand page, which sometimes leaves the facing page blank. It is a hallmark of professional book design rather than an error, but we are glad to show you ways to reduce them if you would like. Four of the five issues you raised are now fixed, and the fifth is by design. As a small, family-run team, your feedback reaches us directly and doesn't get lost. Thanks again for being a great customer!

Jim, thank you so much for sharing this. The realization that we never got to ask our parents the questions we wished we had is one of the most powerful reasons people come to Memorygram, and what a gift you are giving your own children and grandchildren by making sure they never have to feel that same way. We hope every page brings them as much joy as the writing of it brought you! With Gratitude, The Memorygram Team

We love the enthusiasm, and we will take "really helpful" as the highest compliment! Thank you so much for sharing this, and we are so glad the finished book exceeded your expectations. Enjoy every page! With Gratitude, The Memorygram Team