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Thank you so much, this means a lot to our whole team! We are always happy to help, no matter how busy things get. We truly appreciate the kind words! With Gratitude, The Memorygram Team

Robin, what a beautiful and thoughtful birthday gift from your daughter. We are so sorry for the loss of your pup, and we are truly glad the medallion has become a special way to keep his memories close and a beautiful piece to have in your home. Thank you so much for sharing this with us! With Gratitude, The Memorygram Team

Thank you so much for this! We love your enthusiasm, and we cannot wait for you to see that finished book in your hands. Knowing it will be a beautiful legacy for your family is exactly why we do what we do. Thank you for the recommendation, and we are here every step of the way! With Gratitude, The Memorygram Team

Sandi, this truly made our day! We love that you gave yourself grace about the login trouble, because honestly, it happens to the best of us. What matters is that our team could get you up and running quickly and that the experience felt supportive every step of the way. We will pass your kind words along to the team; they will be so touched. Thank you so much! With Gratitude, The Memorygram Team

Thank you so much for sharing this. Navigating a situation like that with a family member takes so much love and patience, and we are so glad our team could make it a little easier. We hope the experience brings your family something truly meaningful and lasting. Thank you for trusting us! With Gratitude, The Memorygram Team

Thank you, Gary! We are so glad the finished book met your expectations and that the customization options worked well for you. Enjoy it! With Gratitude, The Memorygram Team

Joann, thank you so much for the kind words and for your patience throughout the process! We are so glad our team could be there with quick responses whenever you needed help, and that extensions gave you the time to get everything just right. We also appreciate the feedback about switching between edit and preview modes; that is exactly the kind of thing that helps us keep improving the experience. We are so happy you loved the finished book and hope your family treasures it for years to come! With Gratitude, The Memorygram Team

We are truly sorry to hear your experience has been this frustrating, especially when this was meant to be such a meaningful project for your parents. We understand how important it is that everything works exactly as it should, and we take your concerns seriously. We can see that a member of our team has been actively reaching out to connect with you, and we genuinely want to make this right. Please respond to that outreach or reach out to us directly at [email protected] so we can resolve this for you as quickly as possible. With Gratitude, The Memorygram Team

Diane, this is so wonderful to hear! Pushing through the learning curve and ending up with something your children and grandchildren are already reading and enjoying together is the most beautiful outcome we could hope for. And how sweet that your husband was right there helping along the way. Thank you so much for trusting Memorygram with your life story! With Gratitude, The Memorygram Team

Shari, this is absolutely beautiful. Honoring your husband, your daughters, your grandchildren, your parents, your siblings, and your friends all within the pages of one book is such a profound and loving gift to yourself and to all of them. We are so glad the finished product brought you that kind of joy and that you will treasure it forever. Thank you so much for sharing this with us! With Gratitude, The Memorygram Team

Maria, we are sorry to hear you had concerns about your Medallion delivery. Our records show that your order was placed and shipped within 2 business days and has since been marked as delivered. We have made multiple attempts to reach out to you directly and would love to confirm that everything arrived safely. Please do not hesitate to contact us at [email protected], and we would be happy to help with any questions about your Medallion or with setting up your Medallion profile! With Gratitude, The Memorygram Team

Thank you for taking the time to share this feedback, and we are truly sorry for the frustration, especially during the platform transition. We want you to know that the photo caption issue has since been resolved, and we have also reached out to you directly to help make sure everything looks just right in your book. Please do not hesitate to respond to that outreach or contact us at [email protected], and we will be happy to get everything sorted out for you! With Gratitude, The Memorygram Team

Jenn, we love hearing that your parents are enjoying writing their stories! The anticipation of seeing the finished books is such a special feeling, and we cannot wait for your whole family to hold them. Thank you for the kind words! With Gratitude, The Memorygram Team

Marese, thank you so much for this! Having someone there every step of the way to help work through any bumps in the road is exactly the experience we want every customer to have. We are so glad we could give you the time and support you needed to finish your story. Enjoy your book! With Gratitude, The Memorygram Team

Thank you, Romeo, that means so much to us! We are so glad you had a great experience, and we truly appreciate the recommendation! With Gratitude, The Memorygram Team

Thank you Diane! We are so glad the experience felt easy and that our team was there when you needed them. Enjoy your book and the memories inside it! With Gratitude, The Memorygram Team

Alyssa, this is so wonderful to hear! Turning a memoir into a whole-family project, with everyone contributing their own voices and memories, is such a special thing, and we love that it came together that way for your mom. Thank you so much for sharing this and for bringing the whole family along for the journey! With Gratitude, The Memorygram Team

Thank you so much, this means a lot to our team! We are always here when you need us. With Gratitude, The Memorygram Team

We are so sorry for the loss of your father. What a beautiful and loving thing you did for your mother and your whole family by making sure her stories would be captured and cherished. Those words, those memories, those answers to questions you never got to ask, they will now live on forever. Thank you so much for trusting Memorygram with something this precious. With Gratitude, The Memorygram Team

Michael, this is so great to hear! Five days from order to delivery, and photos that look exactly as expected, is exactly the experience we work hard to deliver every time. We are so glad the whole process felt seamless from start to finish and that you are happy with the quality. Enjoy your book! With Gratitude, The Memorygram Team