We're so glad to hear that your training sessions were essential to your successful onboarding! We appreciate your positive feedback and are happy that the one-on-one time with our Customer Success Manager was so helpful.
V
Verna · 写过 2 条评价 · 已认证 · 体验于 2026-07-29 ·
★★★★★
客户服务很棒并且有回复…
客户服务很棒并回答了我所有的问题。一步一步引导我完成一切。
Mindbody 回复2026-08-03
We're so glad to hear that our Customer Success Manager was able to answer all your questions and guide you through everything step by step. Thank you for your positive feedback!
We are so thrilled to hear about your fantastic onboarding experience! It's wonderful to know that our team member was knowledgeable, patient, and made the setup process feel simple and manageable. We truly appreciate your kind words about their responsiveness and dedication to client success.
d
delyana karaivanova · 写过 1 条评价 · 体验于 2026-07-31 ·
★★★★★
对于小型企业来说最糟糕的平台...
对于没有 IT 和会计部门的中小型企业来说,这是最糟糕的平台。运行起来太耗时且复杂。最糟糕的是,他们使用可疑的策略来留住客户,尽管我提前一个月通知他们取消订单,但他们在技术上又向我收取了几个月的费用,并且尽管有我书面确认我的取消请求,但他们没有取消我的合同。只要他们试图留住我作为客户,他们的销售代理查尔斯就会提供各种选择和折扣,但当他意识到我不会留下来时,他坚持要再向我收取一个月的全额付款,尽管这完全是他们的沟通失误。我不会向像我这样的其他企业推荐这家公司,并建议谨慎对待他们的合同和处理取消的流程。他们不断发送电子邮件询问我的问题是否已解决并且案件将结案。我没有回应,因为这听起来像是一条通用消息。事实上,他们说我应该回复电子邮件,因为我没有回复,他们取消了我的取消请求。 ***在我已经与他们确认两次后我决定取消***
Mindbody 回复2026-08-04
We’re sorry that the cancellation process and the communication surrounding your request caused so much frustration. We understand how concerning it would be to believe you had clearly confirmed your decision to cancel, only to receive further messages and an additional charge.
We’re glad that a member of our team has since contacted you and completed your cancellation request. We have also shared your feedback internally, particularly regarding the clarity of our cancellation communications and follow-up process.
Thank you for taking the time to explain your experience.
F
FORA Pilates · 写过 1 条评价 · 已认证 · 体验于 2026-07-31 ·
★★★★★
莎拉太棒了
莎拉太棒了!非常有帮助,如果我解决不了问题也不会放弃我!谢谢你!!!
Mindbody 回复2026-07-31
We're so glad to hear about your positive experience! We appreciate you sharing your kind words.
We're so glad to hear that you found our Customer Success Manager helpful and that your experience has been great so far! It's wonderful to know that our thoroughness and clarity made you feel more at ease.
W
West · 写过 3 条评价 · 体验于 2026-07-02 ·
★★★★★
比安卡花时间解释事情……
比安卡花时间解释事情,因为这是我第一次做类似的事情。她知识渊博,乐于助人
Mindbody 回复2026-07-31
We are so pleased to hear that our Customer Success Manager took the time to explain everything and made your first experience a positive one. We appreciate your kind words!
We're so happy to hear that our team member provided such an excellent and patient onboarding experience! We appreciate your kind words and positive feedback regarding the critical assistance provided.
We are so happy to hear about your wonderful experience with our support! We truly appreciate your kind words.
D
Debra · 写过 1 条评价 · 体验于 2026-07-30 ·
★★★★★
琼很棒
琼太棒了!她对我的所有问题都非常有帮助和耐心。谢谢你!
Mindbody 回复2026-07-31
We're so glad to hear our team member provided such helpful and patient assistance. We appreciate your kind words!
D
Daniela Castro · 写过 1 条评价 · 体验于 2026-07-30 ·
★★★★★
Mindbody 让生活变得如此轻松
我真的很喜欢 Caroline 如何轻松地帮助我浏览门户和配置我的应用程序的详细信息。
Mindbody 回复2026-07-31
We're delighted to hear about your positive experience and that our team member was able to easily guide you through the portal and app configuration details. We appreciate your kind words!
T
The Chicago Buzz · 写过 1 条评价 · 已认证 · 体验于 2026-07-30 ·
We're so happy to hear that our Customer Success Manager was amazing and helped you understand the web process better! It's great that they were patient and offered further assistance.
We're so glad our Customer Success Manager was warm, welcoming, and patient! It's wonderful that the information was explained simply, helping you understand it better. We appreciate your positive feedback!
S
Santosha Wellness · 写过 1 条评价 · 体验于 2026-07-30 ·
★★★★★
梅林是一个救星
梅林是一个救星。知识渊博,非常愉快。 谢谢
Mindbody 回复2026-07-31
We are so pleased to hear that our team provided such a positive and helpful experience for you. We truly appreciate your kind words.
We are so pleased to hear that your experience was ideal! It's wonderful that our training approach, with its bite-sized pieces and clear explanations, made complex tasks feel approachable and actionable. We're glad we could answer all your questions thoroughly.
J
Josh Conroy · 写过 2 条评价 · 体验于 2026-07-28 ·
★★★★★
谭超级巨星
我所在的团队一直与 Mindbody TAM Nicole 合作开展对齐项目。妮可在应对不断变化的环境方面拥有出色的知识和能力,在需要时为我们提供最大的支持,并找到对我们业务影响最小的道路(即使这对她来说更加复杂)。我对妮可的努力赞不绝口!
Mindbody 回复2026-07-31
We are so pleased to hear about your positive experience. It's wonderful to know that our team member provided exceptional support and navigated challenges with such expertise, ensuring a smooth process for your business.
M
Melissa, Infinite Health Co · 写过 1 条评价 · 已认证 · 体验于 2026-07-28 ·
★★★★★
非常详尽且易于理解
Alexander Wahome 非常透彻且易于理解,非常出色,并且知道我们的业务需要什么。
Mindbody 回复2026-07-31
We're so glad to hear that our service was thorough and easy to understand. It's wonderful to know that our team understood your business needs well. Thank you for your positive feedback!
We're so happy to hear about your excellent experience with our team member. We appreciate your kind words about their helpfulness, kindness, and professionalism. We're glad they could quickly find solutions for you!
T
Taylor · 写过 2 条评价 · 体验于 2026-07-29 ·
★★★★★
比安卡太棒了!
Mindbody 回复2026-07-31
Thanks for your feedback! We're so happy to hear about your great experience with our Customer Success Manager. Thank you!
We're so happy to hear that our team member provided such excellent support and guidance during your onboarding process. It's wonderful to know that their hard work helped you get up and running quickly, saving you time and effort.