Cancel my Mind Body account
Cancel my Mind Body account. This is not for me. Thanks, John Moore Site ID. 5755283
About Mindbody
Data updated- Website
- mindbodyonline.com
- Category
- Electronics & Technology
- Location
- United States · San Luis Obispo
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 88% (7/8)
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Is Mindbody legit?
Mindbody (mindbodyonline.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 88% of negative reviews. Last updated 2026-08-10.
What people say
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⭐⭐⭐⭐⭐ I recently tried the Aescape massage at Massage Envy Midtown West, and I was genuinely impressed. I’ve been dealing with persistent lower back tightness from sitting at a desk all day, and after just one 60-minute session I noticed a significant reduction in the tension and discomfort. I loved that I could customize the pressure and focus on the exact areas that needed the most attention. What really stood out, though, was the entire experience. The facility was spotless from the moment I walked in, and every treatment room looked immaculate and well maintained. You can tell they take cleanliness and professionalism seriously. The staff was equally impressive, everyone was welcoming, knowledgeable, and happy to answer my questions about how the Aescape system works. They made me feel comfortable from check-in to the end of my visit. If you’re curious about robotic massage or looking for relief from back pain and muscle tension, I highly recommend giving Aescape at Massage Envy Midtown West a try. It’s an innovative experience backed by exceptional customer service, and I’ll definitely be back.
Josselin is amazing
Josselin is amazing! Very patient and helpful! Thank you for everything!
Mindbody Onboarding....Chef's Kiss!
The onboarding experience with Mindbody was so manageable as made possible by Project Manager, Wensley Mutete. He provided us with the resources and in person (ZOOM) attention that my Manager and I found to be very helpful. Wensley is professional, timely, extremely knowledgeable about everything 'Mindbody' and navigated us smoothly through the process. He was willing to go at our pace as we wanted to fast track the onboarding and we did not miss a beat. I'm hoping that my team and I do end up with a few follow up question just so that we can engage with Wensley at least one more time.
I was a previous customer a few years…
I was a previous customer a few years ago and I decided to bring my business account back to MB. I have to tell you my experience has been so beneficial! The team has been knowledgeable, supportive and attentive to my inquiries and needs. I worked closely with Faith Wanjiru and she was amazing! She was patient, went over the transition from my previous platform to MB. The updates on MB from a few years ago are really impressive, it seems a lot of the kinks have been worked through. I am excited to work with Mindbody again!
Ricardo was incredibly helpful…
Ricardo was incredibly helpful throughout the onboarding process. He was patient, kind, and took the time to answer all of my questions. He made everything easy to understand and helped the entire process go smoothly. I truly appreciate his support and would definitely recommend him to anyone going through onboarding. Thank you, Ricardo!
Lyndah went through a lot of training…
Lyndah went through a lot of training and was very helpful when I asked questions. She is extremely knowledgeable and was very patient when I didn't understand something to walk me through it again.
Reply from Mindbody2026-08-06
We're so happy to hear that our team member was helpful and knowledgeable! It's great that they were patient and walked you through everything. We appreciate your positive feedback!
Working with Josselin has been a…
Working with Josselin has been a pleasure. She is very professional & efficient, always mindful of details. Because of her knowledge & diligence, my confidence in MindBody app, as well as finally lauching my website is coming to fruition!
This is the worst customer support…
This is the worst customer support experience ever. They do not help you and just take your money. I have an issue that is over 4 months old without any communication or resolution steps. I would stay away and not give my money to them.
Reply from Mindbody2026-08-06
We are truly sorry to hear about your frustrating experience and the lack of resolution for your long-standing issue. We understand your concerns about communication and the time elapsed. We are committed to improving our support and will investigate this matter thoroughly to prevent similar situations.
Nasra was great
I had onboarding with Nasra. She was great, she tried really hard to help me with all my questions. My biggest issue was the time difference, they are in a different time zone so some our meeting times were missed by both me and/or her due to confusion. But once we were on the zoom call things went smoothly. I would recommend coming in with specific questions otherwise they may use the time to show you things you don't really need to know. Overall Nasra was great so if you have her you are in good hands.
Reply from Mindbody2026-08-06
We're so glad to hear that our team member provided such a positive and helpful onboarding experience for you! We appreciate your feedback regarding the time zone differences and the suggestion about preparing specific questions. We are always looking for ways to improve our processes and ensure smoother sessions for everyone. Thank you for sharing your valuable insights with us.
Bianca was so helpful
Bianca was so helpful! She went above and beyond to get me set up and was very personal to my studio / business needs.
Reply from Mindbody2026-08-06
We are so pleased to hear that our Customer Success Manager was so helpful and went above and beyond to meet your studio and business needs. We appreciate your kind words!
Rhodah was amazing!
Rhodah was amazing. She helped me get started with the MindBody app and demonstrated and walked me through everything step by step. She made it simple and easy to comprehend. She was very friendly, supportive, and knowledgable for any questions I had. I feel confident about the MindBody app now and she is very easy to get in touch with. She responds quickly to emails and just overall a very great person to work with for starting up with MindBody. Thank you Rhodah!
Reply from Mindbody2026-08-04
We're so happy to hear about your excellent experience! It's wonderful to know that our team member made getting started with the app simple and easy to comprehend. We truly appreciate your kind words about their friendly, supportive, and knowledgeable assistance.
Onboarding specialist gave great customer service
Cornelius did a wonderful job with the onboarding training calls. He also did a lot of work on the backend to set up our new studio by entering class descriptions, pricing, instructors and many other details. He was friendly, knowledgable and these training sessions really sped up the time that it would have taken me to learn this software independently.
Reply from Mindbody2026-08-04
We're so glad to hear that our team member did a wonderful job with your onboarding and helped set up your new studio. It's great to know that their knowledge and the training sessions sped up your learning process!
I truly enjoy my educational sessions…
I truly enjoy my educational sessions with Nasra. She is professional, patient, and genuinely caring in her approach to teaching us how to use the Mindbody application. Her explanations were clear, detailed, and informative, making the learning process easy to follow. I truly appreciate the time and effort she puts into helping us succeed. 😊🙏🏼
Reply from Mindbody2026-08-06
We're so happy to hear that our team member provided such a professional, patient, and caring approach to teaching! We appreciate your kind words and positive feedback regarding the clear and informative explanations.
Top Notch Service!
I've recently upgraded to add Mindbody's attentive service, and spent a couple of months working with one of their training members (Julio Marcondes) who was extremely knowledgeable and helpful. He was able to dive deep into the ins-and-outs of the tool, helped me understand how it works, and some best-practice tips to make sure they tool is working for me in what I want. I've had such a great experience working with Mindbody in general, and plan to continue being a customer indefinitely.
Reply from Mindbody2026-08-03
We're so glad to hear about your excellent experience with our service and the valuable support you received during your upgrade. It's wonderful to know that the in-depth guidance helped you understand the tool and implement best practices. We appreciate your positive feedback and look forward to continuing to support you!
Samantha is the Best!
Samantha was super helpful and sweet! She explained everything very clearly and was a great person to start off our MindBody journey!
Reply from Mindbody2026-08-03
We're so pleased to hear that our team member was super helpful and sweet! It's wonderful that everything was explained very clearly, making for a great start to your journey.
We go a lot of things done…
I was and still am working with Michael Wilson on multiple updates to my booking system - some features was never turned on despite the fact I was a customer for 10 years. He’s helping me streamline and automate many functions as well as set up CRM via Attentive Journeys and Campaigns
Reply from Mindbody2026-08-03
We appreciate you sharing your experience. It's great to hear that our Technical Account Manager is helping to optimize your booking system and streamline your operations. We are committed to ensuring you get the most out of our services.
We recently signed up with MindBody for…
We recently signed up with MindBody for the booking platform for our podcast studio, I had Jesus Villar help me set up my store and he was amazing when it came to answering all my questions regarding setting up the platform as it can be confusing when your new to it, he was super knowledgeable and made the whole process really easy!
Reply from Mindbody2026-08-03
We're so glad to hear about your positive experience with our team member! It's wonderful that they were able to provide such knowledgeable assistance and make the setup process easy for you. We appreciate your feedback.
Nathalia is very thorough & can…
Nathalia is very thorough & can anticipate what you want/need to learn next.
Reply from Mindbody2026-08-03
We're so glad our Customer Success Manager was thorough and anticipated your needs. Thank you for your positive feedback!
Loved working with Nicole!
Nicole was a great resource. She was so knowledgeable about all of the Mindbody tools and workflows, and if we came across an item she wasn't well-versed in, she took the time to find the answers that would help my business. She was organised, thorough, and very efficient.
Reply from Mindbody2026-08-03
We're so happy to hear that our team member was a great resource and very knowledgeable about our tools and workflows. We're glad they were organized, thorough, and efficient in helping your business. We appreciate your positive feedback!