Mindbody (mindbodyonline.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 88% of negative reviews. Last updated 2026-08-10.
Nathalia was very helpful patient and thorough. Looking forward to doing another training with her again soon.
We're so happy to hear that our Customer Success Manager was helpful, patient, and thorough. We appreciate your positive feedback and look forward to your next training!
Gustavo has been incredibly helpful! Very patient and knowledgable.
We are so happy to hear that our team member provided you with such a positive and helpful experience. Thank you for your kind words!
Pamphillian Nasyema was an amazing onboarding specialist! I loved her positive attitude and willingness to answer all of my questions. She took her time with me and was extremely patient as I learned the new platform. She constantly reminded me that I could contact her at any time for help....and showed me the abundant resources that offer assistance with Mindbody. I am very impressed with the Customer Service and would highly recommed this company.
We're so happy to hear about your excellent onboarding experience! It's wonderful to know that our team member's positive attitude, patience, and willingness to answer all your questions made learning the new platform so smooth. We truly appreciate your kind words about the customer service.
Thank you for the positive feedback!
Very informative and was able to answer all my questions!
We're delighted to know that you found the information helpful and that all your questions were answered. Thank you for your positive feedback!
I’m struggling, my trainer was awful and I’m list and there is no phone number to call
We’re looking into your account and training experience now to identify the best next steps and connect you with the right support. Thank you for bringing this to our attention.
We went live with mindbody in July 7th by July 8 we realized the platform wouldn’t work for our mobile business was not user on the go friendly. I am asking to cancel it hadn’t even been 24 hours!
We can see that a case has been opened with our Client Engagement team, and a team member will be reaching out to discuss your concerns and cancellation request directly. Thank you for sharing your feedback.
I think overall its good, but there are big flaws that don't seem to be addressed that other booking platforms have figured out: example, on average, we get 1-2 customer messages that they hit a broken link when they try to log into their account. That's a lot of friction for someone who simply want to book a pilates class. Not everyone wants to download an app. Then, I cannot easily see the total amount of visits from each customer on the schedule as they come to class, which makes celebrating milestones difficult. Then, even if we enable the option that memberships CAN be cancelled online, our clients dont see it. Support said it was a BUG and are supposedly working on it, but they also say no solution at the time so we're stuck and customer find it frustrating having to call or email to manage their account. It's also more admin work for us. Also, even if customers have all the notifications turned on, they never are asked to leave a review after their class, they need to go themselves looked into their past schedule to review a class which doesn't help us get reviews. I wish it was like uber, where you would get prompted to review your class the next time you open the app. Support is good but not excellent. Visibility remains the biggest flex of MindBody, which is what holds many studio..
We appreciate you taking the time to share your detailed feedback. We understand your frustration regarding the broken login links, the difficulty in tracking customer visit milestones, and the issues with online membership cancellations. We also recognize the challenges you face in encouraging customer reviews and the additional administrative work these issues create. Your insights are invaluable as we continuously work to improve our platform and user experience. We are actively investigating these areas to find effective solutions and enhance our services.
Victor was extremely helpful and very eager to help me with this process. I have another meeting with him coming soon.
We are so glad to hear that Victor r was extremely helpful and eager to assist you. We appreciate your positive feedback!
Valeria was super helpful and kind during this whole process!
We're so happy to hear that Valeria was super helpful and kind throughout your experience. Thank you for sharing your positive feedback!
Nathalia was very pleasant and walked me through an introductory session on a new tool.
We're so pleased to hear that you had such a positive experience learning about our new tool. We appreciate you sharing your feedback!
It’s too hard to reach someone when you have problem with software. It takes a month to solve the problem. They don’t take responsibility.
Thank you for sharing your concerns regarding our software support and the time it took to resolve your issue. We understand your frustration and appreciate you bringing this to our attention. We are actively working to improve our response times and strengthen accountability across our support teams. I can see that you have recently been in contact with our Client Engagement team, and they have responded to you on case 05465540. If you require any further information or assistance, please reply directly to that case, and we will be happy to continue supporting you.
We appreciate your positive feedback.
Victor was helpful in assisting the marketing aspect of MindBody and walked me through each step with.
We're so happy to hear Victor provided such helpful assistance with your marketing efforts. We appreciate your kind words!
The company is doing well selling Mindbody business plan as an easy option to learning how to upgrade your business. I enjoyed working with Bianca, although I underestimated how hard it would be to learn how to use the skill. Not being a business major in college, I was a bit confused about how to sell our emails to make cashflow. However, I did enjoy just sending out emails for news, which I think is the point of having a plan that allows you send emails. I appreciate Bianca's work, she has stayed in touch even after we stopped our initial sessions and it's helped me to write this review, email Mindbdoy and ask more questions.
We appreciate you sharing your experience with us. We're glad to hear that Bianca provided helpful support, and we understand that mastering new business strategies can present challenges. We value your feedback on the email features and how they've benefited your communication efforts. We are always working to make our resources more accessible for all skill levels.
The assistance I received from Maria was outstanding, she is very patient and helped me understand how to use attentive.
We're so pleased to hear that Maria was patient and helped you understand how to use the system! We appreciate your positive feedback.
Valeria (Andrea) was so much patient and great at explaining how to do everything. She was very quick to reply to emails and was familiar with my business which made it so helpful when I was making adjustments. I'm very happy I was transferred to her.
We're so happy to hear that Valeria was patient and great at explaining everything! We're glad they were familiar with your business, making adjustments helpful. We appreciate your positive feedback!
We appreciate your positive feedback.
Josselin Marquez was great in helping me get everything set up for our business. She gave me a really great and in depth training on how to use the tool. Overall had a great onboarding experience
We're so glad to hear that Josselin provided such a great and in-depth training experience. We appreciate you sharing your positive feedback about your onboarding.
Great customer success call, thank you!
We appreciate your positive feedback.
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