Mindbody (mindbodyonline.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 88% of negative reviews. Last updated 2026-08-10.
Great Experience with Josselin. She was very knowledgable and detailed.
We're so happy to hear that your experience was great. We appreciate you mentioning the knowledge and detail you experienced!
One of the worst experiences I have ever had. If you are a small gym owner... STAY AWAY!!! They don't care about you at all, they just want to turn your clients into Mindbody clients. That's it. Stay away!!
We are truly sorry to hear about your negative experience and appreciate you sharing your feedback. We understand your concerns about our approach and are reviewing our processes to better support all our partners.
We are so glad to hear that our Customer Success Manager provided such helpful assistance. We appreciate your positive feedback!
Moses Ndungu was absolutely wonderful to work with throughout the entire onboarding process. He truly went above and beyond to make everything as easy and seamless as possible. He was incredibly patient, responsive, and always willing to take the extra time to answer my questions and make sure everything was set up in a way that worked best for my business. Transitioning to a new system can feel overwhelming, but Moses made the entire process so much easier than I expected. I genuinely felt like he cared about getting everything right and making sure I felt comfortable and confident moving forward. I couldn’t have asked for a better onboarding specialist. Thank you, Moses, for all of your help and for making this such a positive experience!
We are absolutely delighted to hear about your positive onboarding experience. It's wonderful to know that our team member provided such exceptional support, making your transition seamless and comfortable. We truly appreciate your kind words and are thrilled that you felt well-supported throughout the process.
Laureen Chelegat, my onboarding specialist was super professional and highly informative. After every meeting I felt more equipped to navigate the Mind Body app and progress into my business.
We're so happy to hear that our onboarding specialist was professional and informative, helping you feel more equipped to navigate the app and progress with your business. We appreciate your positive feedback!
Thoughtful, thorough, kind, and helpful.
We are so glad to hear you found our service thoughtful, kind, and helpful. We appreciate your positive feedback.
It was hands on and he was very knowledgeable.
Thank you for your positive feedback!
Our support person, Yaseem, was very good and knowledgeable, but it became apparent the software/technology required us to do much more manual work on a regular basis than made sense.
We appreciate your feedback and are glad to hear our team member was helpful. We understand your concerns about the manual work required and are always looking for ways to improve our software.
Nathália was extremely supportive of our marketing direction. During the call she walked me through multiple pathways to get our needs met, and systems set up. The session felt thorough and complete.
We're so happy to hear that our team member was supportive of your marketing direction and thoroughly guided you through setting up your systems. We appreciate your positive feedback!
Cornelius Milimu was an excellent support contact throughout my onboarding experience! My initial service provider had too many issues, so Cornelius as assigned to my case - I couldn’t be happier. Well-spoken, encouraging, reached out for extra assistance when it was needed, and was a delight to work with :)
We are so pleased to hear about your positive onboarding experience! It's wonderful that our team member was able to provide such excellent support and turn things around for you. We appreciate you sharing your feedback.
Fernanda Avancine is fantastic. She is calm, kind and very helpful. She taught me so much at each meeting. She made the information easy to understand and walked me through each step.
We're so happy to hear that our Customer Success Manager was calm, kind, and helpful! It's great that the information was easy to understand and that you were walked through each step. We appreciate your positive feedback!
We're happy to hear that you found our information helpful and informative. We truly appreciate your positive feedback!
Fernando was great! Very helpful!
We're so glad to hear that our Customer Success Manager provided such helpful service! We truly appreciate your positive feedback.
My initial experience transitioning to the platform would have been 1/5. But, once I shared my concerns and was placed with Felipe it was a complete turnaround!! I'd give my onboarding specialist Felipe Guerra 10 stars if I could. He was exceptional. There will always be a learning curve when learning a new platform, which is understandable. But, I came here today to make sure everyone knew that Felipe saved the day!!
We truly appreciate you sharing your experience with us. It's wonderful to hear that our team member was able to turn your initial transition around and provide such exceptional support. We understand that learning a new platform can present challenges, and we are so glad that we could make your onboarding a positive one. Your feedback is incredibly valuable to us.
Giovanna is a wonderful trainer as she ensures her clients understands the training by walking us through each function, while explaining the why behind it. We felt very comfortable asking questions or having her go back if we were unsure about something during our training. At the end of lesson, she provides us with more content to help us navigate through our training and a recap of our session to go back for notes. Overall, we are very happy with her performance and customer service.
We're so happy to hear about your positive experience and that our team member's guidance was so helpful. We appreciate your kind words and are glad the training was clear and supportive.
Nasra was such a joy to work with. I enjoyed the help and patience that she gave me.
We're so happy to hear you had such a positive experience with our team member. We truly appreciate your kind words and feedback!
Josselin was a great very helpful with all the questions we had 10 out of 10
We're so happy to hear that you found our team member to be very helpful and answered all your questions. Thank you for the wonderful feedback!
Mia from TAM has been a great help with learning all there is to know with my new mindbody system. Been great to catch up each week and getting the software running the way it should be.
We're so glad Mia was a great help in getting your new system running smoothly. It's wonderful to hear that you're catching up each week and making the most of the software!
The Team at Mindbody handled every inquiry and question I had with ease and support. All answers provided clarity. I appreciated being guided throughout each step of the process. I especially liked how I knew when to seek support within the app for questions, and when and who to reach out to on the team for those nuanced inquiries. So far my experience has been 5/5!
We're delighted to hear that our team provided clear answers and guided you through each step with ease and support. It's wonderful to know that you found our support process helpful!
Bianca was a pleasure to work with. She had great energy, was very informative and patient with all of my questions
We are so pleased to hear that our team member provided such a positive experience with great energy and patience. We appreciate you sharing your kind words!
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