MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
Reviewers had a great experience with this company. Many customers frequently mention that the official online website is extremely easy to navigate, allowing shoppers to quickly find the exact products they need. People also deeply appreciate the remarkably smooth ordering process, helpful size descriptions, and reasonable prices offered across various lifestyle items.
However, some customers also noted that certain items did not match their online expectations, mentioning poor product quality or unexpected extra fees. A few reviewers were quite disappointed, reporting that purchased goods looked completely different from the website pictures or fell apart quickly during normal daily use.
I wrote a review earlier, now I find my order will not arrive until after my son’s birthday. Is it too late to cancel my order?
MiniInTheBox 回复2023-07-27
Hi,
Thank you for your comment. We apologize that the items won't arrive in time for your son's birthday. Orders can be easily canceled from within the account. Don't worry, we've already canceled your order and issued a full refund to your bank account. If you have any questions, feel free to contact our customer service directly from your account.
I was sent a coupon for $9 over $19 and you refused to accept it!
I was sent a coupon for $9 over $19. The coupon was OFF18. I bought a dress that was approximately $31.00, but going through the checkout, it wouldn't accept it. It said "Limited Customer Only". I can see what you are about now, and will no longer buy anything from MinilnTheBox!
when placing an order, you say I will receive an email to confirm it. I don't get any emails, so I don't know anything about the status of my order. I log into your website and check the orders and shipments tabs, and it does not show that I have any orders. Basically, it is VERY difficult to know if you have successfully placed an order and if and when you are going to receive it.
I previously posted about my negative experience with this business and wrote win part that the items cost me around $50 to buy and in order to get my full refund, I'd have to ship it back to CHINA!!!! which would cost $36, hence I'd only get 30% of the $50 back, leaving me with a $14 refund for a $50 purchase.
today, this crew said I opted for the 30% refund without mentioning that the return to CHINA was ridiculous in the amount of work to prepare and the cost to ship.
they said they would offer me a full refund, but I don't believe them. the shirts were trash and that's where they went!!!
MiniInTheBox 回复2023-07-24
Dear Paul,
We sincerely apologize for the negative experience you've had with your purchase. Upon careful review of your case, we fully understand the frustration caused by the return process and the shipping costs associated with returning the items to China. We sincerely apologize for any inconvenience this may have caused. To resolve this matter efficiently and to ensure you receive a fair and hassle-free solution, we have decided to process a full refund as per policy for items with quality issues. You do not need to return the shirts, as want to avoid any additional burden on your end. Your insights help us improve, and we genuinely appreciate your honesty. Please check your mailbox, we've send you an email (ticket #101204099) with further details. Feel free to reply for further inquiries. We are always glad to help!
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