MiniInTheBox

Hi Ole, Thank you for leaving a comment on our page. We have reviewed your order and noticed that you have selected a shipping service that already includes VAT in the total purchase price. Therefore, your package will not be subject to any custom charges. Additionally, we see that you have added our optional insurance, which includes customs insurance. We apologize for any confusion caused, but since the price already includes VAT, the tax insurance is unnecessary as it offers a refund of the total custom duties paid. We have processed a full refund for the tax insurance and you can expect to see the amount credited back to your PayPal account in a few days.

Good day Marilyn Stephens, Thank you for leaving a comment. We are truly sorry to hear about the issue you have encountered. Upon checking, we have found that you selected the color black when placing your order. The product is available in 12 different colors, customers need to select their preferred color before adding the item to the shopping-cart. Unfortunately, the order has already been shipped, we could not change the color at this point. Should you prefer to receive the pink color, please log in to your account and contact our customer service team once you have received the package. We will be happy to guide you through the exchange procedure.

Hi Mihai, Thank you for leaving feedback on our page. We are sorry to hear about this misunderstanding. We offer discounted prices for orders placed through our application, but we noticed that your order was placed through a PC, which is why the full price was charged. We encourage all customers to download our app to receive instant discounts on product prices, as well as other promotions. If you have any further questions or concerns, please do not hesitate to contact our customer service directly from your account. We are always happy to assist you.

Hello, Thank you for your comment. We offer live chat support to all of our customers, available from Monday to Saturday, 9AM to 8PM UTC-5. To access the service, please click on the 'Support' button located at the top of the page. On our application, there is also an icon featuring a headset that allows customers to request assistance. Our live chat agents will first ask for the order details and the exact nature of the problem before proceeding with the case.

Dear Customer, Thank you for leaving a comment. We would like to express our sincere apologies for the disappointment you experienced with the clothing from our store. As a responsible seller, we want to ensure that you do not suffer any financial loss due to the problems with the items. Please log in to your account first, and submit a return request. Once your request is received, our customer service team will respond within 24 hours and guide you through the return procedure.

Hi Joe, Thank you for bringing this to our attention. There is always room for improvement, and we have a dedicated team working to ensure that our website runs smoothly and is filled with engaging features. We are interested in hearing more details about the issue you experienced. Did the product page load slowly? Was there a specific section of the website that was difficult to use, or did you find the interface not intuitive? We would greatly appreciate your feedback as it helps us in further streamlining our online store!

Dear Gracie, Thank you for your interest in our products. We apologize for any difficulties you may have experienced while placing your latest order on our website. To place an order, please follow these steps: 1.choose the items you wish to purchase 2.after having selected the items, click on the "Add to Cart" button 3. proceed to the checkout page by clicking on the shopping cart icon located at the top of the page. 4. choose the payment method and follow the prompts to enter your shipping address Unfortunately, we do not have a phone number available for presales questions. However, if you have any questions or concerns with your order, please hit the 'Support' button located at the top of the page. On our application, there is also an icon featuring a headset, which allows customers to request assistance. For added convenience, we offer chat support (MON➜SAT: UTC-5 9AM to 8PM).

Dear Gabriele, Thank you for reaching out to our customer service. After checking, we regret to inform you that there seems to have been a misunderstanding while making this purchase. Currently, the free shipping promotion only applies to product categories, such as phone cases, tablet covers and other gadgets. Unfortunately, you have ordered a sofa cover, which does not fall under the product category eligible for free shipping. Please note that at the top of our webpage, there is a section that states 'Free Shipping,' and the products listed will be eligible for free shipping. We may extend our free shipping promotion to more products in the near futre. We sincerely apologize for any confusion caused.

Hello Swade, Thank you for leaving a review for our store. We regret learning that your order wasn't satisfactory. We stand behind our products, customer satisfaction is our number #1 priority. In case there are problems with your order, then we will take full responsibility, the cost for returning will be covered by us! Please reply to our emails and describe the problem in more details so we can help you make a claim. Rest assured, we stand to resolve the case to your full satisfaction! We are looking forward helping you with this!

Hi ClamityJane, Thank you for leaving us a comment. We are troubled to learn about this disappointment purchase. We are committed to selling good quality products at an affordable price. Please reach out to our customer service from the account, we'll make sure this gets quickly dealt with. There will be no issues whatsoever obtaining a direct refund! It will also allow us to confront the supplier.

Hi Nazila, Thank you for leaving a comment. We apologize for the wait, such delays are quite unusual. Based on your comment, we are concerned that the package may have been lost. Our logistics department would like to investigate the issue further. It's possible that the package was not delivered due to an address issue or was not picked up from the pickup location. If this is the case, we will suggest reshipping the package. However, if the package was lost due to reasons that are not your fault, we will offer an immediate full refund!"

Hi Charlotte, Thank you for leaving your personal details with the review and for the additional feedback. We sincerely apologize that the received product did not meet our quality standards. Our goal is to provide our customers with high-quality products at an excellent value. We have already contacted our sourcing manager to address the issues with the supplier and ensure that only good-quality products are offered on our website. Please be assured that we have initiated your refund to your Paypal account, without the need of returning the item. , and you do not need to return the item. The IT department will also investigate on Monday why you weren't able to request a return. For any questions, please don't hesitate to contact our customer service directly from your account.

Dear E Fey, Thank you for your comment. We apologize for the misunderstanding regarding our free shipping promotion. We would like to clarify that free shipping is currently being offered for all orders with a value exceeding 19 GBP, as indicated above the 'add to cart' button. Unfortunately, your order did not meet this threshold, which is why a shipping fee of 3.61 GBP was calculated. We would have suggested adding a small item to your order, in order to qualify for free shipping. However, since you are a new customer to our website, we are happy to offer you a refund of the shipping fees, please check your bank statements shortly. If you have any further questions, please do not hesitate to contact our customer service. We are always happy to assist.

Dear Christine Batstone, Thank you for leaving a comment. We are sorry to learn about the troubles while requesting a return for the unfitting product. After checking, we were unable to find any earlier correspondence made under your account. Items can be freely returned, you can submit a request from your account, by going to 'My Orders'. Alternatively, you can also be reached by clicking on the 'Support' icon at the top of our webpage.In any case, we noted your request, and are happy to guide you with the return procedure. Please check your mailbox, you will find an email (ticket #28424854) with the return instructions. Feel free to reply if you have any questions or need further assistance with the return process.