MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
Reviewers had a great experience with this company. Many customers frequently mention that the official online website is extremely easy to navigate, allowing shoppers to quickly find the exact products they need. People also deeply appreciate the remarkably smooth ordering process, helpful size descriptions, and reasonable prices offered across various lifestyle items.
However, some customers also noted that certain items did not match their online expectations, mentioning poor product quality or unexpected extra fees. A few reviewers were quite disappointed, reporting that purchased goods looked completely different from the website pictures or fell apart quickly during normal daily use.
I ordered two shirts, and paid a $32 premium for rapid delivery. The company later wrote back that 1 shirt was out of stock. I then cancelled the order, and asked for a refund. But instead, they shipped the 1 shirt, it arrived 20 days late, and they kept all the funds. Further, the shirt was AWFUL quality. Lastly, their website simply will not allow submission of a refund request nor contacting customer service. A totally unacceptable experience. Everyone should keep away from this business.
MiniInTheBox 回复2023-01-27
Hi Chris,
Thank you for leaving a comment on our page. We are very sorry for the inconvenience caused. We are committed to offering good service. As was notified in ticket #27929299, one of the shirts was delayed, according to our supplier it could take between one or two weeks before we would receive it at the warehouse. To resolve the problem several options were given, to either wait for the second shirt with a compensation, or to cancel it for a refund. Upon your request, we proceeded with a cancellation of mentioned the shirt, and immediately shipped out the other one. We regret learning that finally, the received product wasn't satisfactory. Please don't worry, a refund can be easily requested from under your account, check in the 'my orders' section, and raise a ticket from there. Another way is by going on the 'helpcenter icon', from there you can also submit a ticket, or direct chat with a live agent (MON➜SAT: UTC-5 9AM to 8PM).
If I could give zero stars I would,there is NO COMMUNICATION. NONE! Even when customer service is contacted,allow me to rephrase that,even when the standard boxed faq aren't the resolution,you are redirected to the beginning of the same useless answers. There seemed to be no problem accepting the payment,very sanitary fraud. At this point I do not even care about the product,what I do care about is preventing others from being treated the same way. Collectively consumers need to bury companies such as this. The company has enough revenue to develop a website but not enough to support customer service? Fraud! Fraud! Fraud!
MiniInTheBox 回复2023-01-22
Hi,
Thanks for leaving a comment. We truly apologize for any inconvenience caused. Upon checking we've found that a support ticket was submitted 3 days ago, the agent replied to your query by giving the latest order information, please check your emails, or login to your account to find our response. Delivery of the package is expected within the next 5-10 days, tracking can be followed from the link below:
https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=9205590318993321326868%2C
Rest assured, our company has been in business for over 15 years, with numerous customers praising us for the good quality of the products!
Hi, Thank you for leaving a comment. We are sorry to learn about the drop in price. It is true that the pricing of items can be subject to fluctuations, due to flash sales or other promotion. This allows us to give the best possible deal. Upon verification, we noted that the product was bought at $47.04, while the current price is set at $46.44. Please don't worry, we'll gladly cover any price difference, contact our customer service from within the account, you'll find we're able to quickly resolve the matter.
Hi, Thank you for leaving a comment! . This being your 1st order, we can fully understand that you are eagerly awaiting to receive the merchandise. We like to thank you for choosing our store, rest assured our company has been selling goods online for over 15 years, with millions of satisfied customers!For any question,feel free contacting our customer service,we're always glad to help!
Actually nothing went wrong this time. I ordered this item a few weeks ago and have just opened it for the first time. The middle section of the patch is missing. I received the black sticker part and 2 charging cords but that's it. I have just ordered another to see if I get the complete order this time and will then return my first incomplete order.
MiniInTheBox 回复2023-01-07
Dear Mel,
Thank you for leaving a comment.
We present our sincere apologies for having sent you an incomplete order. This type of situation isn't common. Can you confirm whether the package arrived in good condition? To avoid this from happening again, we urged the supplier to check if there are more products with the missing the middle section. In any case, do not be worried, we'll immediately proceed with a full refund, the product doesn't have to be sent back.
We invite you to check your mailbox (ticket #27897589) for further details regarding the refund. Please don't hesitate to reply if you have any questions or doubts. Always a pleasure to help!
I ordered an item and I accidentally forgot to put in a coupon code, I cancelled the order soon after before it was shipped. I went through the cancellation process, at the end they had said “customer service will reply within 1 working day.” I ordered it on the 5th, it is now the 7th with no reply. I’d like to know the status of the refund, since the cancellation was made soon after I assume I should get a full refund as of your policy.
MiniInTheBox 回复2023-01-12
Dear Mike,
Thank you for leaving us a comment. We apologize for any inconvenience caused. We believe you might have missed our notification, since order #32677354 was cancelled12 hours after having submitted a request. The full refund was processed on your Paypal account. Please check your inbox for further details, or find the latest updates by login in to your account. Hope this helps.
Insane shipping prices!!! Wanted to order a backseat protection at a cost of 196 SEK. The shipping cost: 523 SEK! I don't think so...
MiniInTheBox 回复2023-01-05
Hi,
Thank you for providing this feedback. We regret learning that the shipping fees were high. Typically, customers praise us for the multitude of shipping options we offer at a fair price. Besides the backseat cover, did the order include other items, such as something heavy, or bulky, like a painting, faucet or other equipment? The total shipping cost only make up a fraction of the order value when ordering 1 item that should fit in a large envelope. Please feel free reaching out to our customer service, we will gladly give tips to help reduce the shipping fees!
Website did not prompt what was wrong. when Password did include characters
Had to repeat my self 5 times till I checked it.
My passwords always have special characters.
I operate in two languages
I ordered a dress which is very different to that pictured on the website. I'm trying to submit a refund request online but the button you click to submit the request isn't working. I can't find any contact information for customer services online. MiniInTheBox if you are reading this, please can you get in touch/fix your website!
MiniInTheBox 回复2023-01-05
Hi Nia, Thank you for leaving a comment. We are very sorry about the inconvenience caused. We've taken care of your request, and emailed you (ticket #27882876) to help assist you with this. The ticket message will be sent to your email related with account. Please check it out, we'll be awaiting your response.
I ordered a top as a xmas present and it is the wrong size and is not what was expected (material very inferior) I am trying to return it for a refund and have tried numerous times to get a ticket number via online system but nothing works, cant find any info for customer service and I need help, not happy with situation.
MiniInTheBox 回复2023-01-05
Hi Ms Hancer, Thank you for leaving a comment. We are very sorry about the inconvenience caused. We've taken care of your request, and emailed you (ticket #27882821) to help assist you with this. The ticket message will be sent to your email related with account. Please check it out, we'll be awaiting your response.
I cannot believe what I am about to write here but first time in my life, I got scammed. I ordered a Newmowa 60 LED light. It took the packet a lot of time to arrive, but it is Christmas season, so 2 weeks of delivery can be explained. BUT what CANNOT be explained is what I got. The item arrived in a not branded white box (I was already suspicious) and in the box is a FAKE light. first I thought they sent me the wrong product because the light looked totally different, but as I started to look into it, the product is totally fake, it has a USB port and comes with no cable, and after plugging in it doesn't work, because as I examined the product closer, the lighting unit is totally plastic. I wish I could add pictures to my review to show that this story is true..
I am in a shock, DEFINITELY WOULD NOT RECOMMEND this website to anyone. AVOID it please!!!
Truly despicable site can't even get through to anyone regarding my order would never recommend or buy from them again
MiniInTheBox 回复2022-12-30
Hi,
Thanks for leaving a comment on our page. We are Sorry to learn about the troubles. Have you already reached out to our customer service? You can easily make contact from within the account, click on the 'help center icon', there you'll find options to either submit a ticket, or make direct contact with a live chat agent.
I do not appreciate low prices to trick you into paying high shipping costs.
MiniInTheBox 回复2022-12-28
Hi,
Thank you for providing this feedback. We regret learning that the shipping fees were high. Typically, customers praise us for the multitude of shipping options we offer at a fair price. We noted you've ordered a single item, and for this order we calculated the postage at $4.35. Kindly note it will be more advantageous when ordering more items at once, since the amount of shipping fees will gradually decrease. Feel free reaching out to our customer service, we will gladly give tips to help reduce the shipping fees!
Ordered and received an item of clothing. Didn't fit and item of poor quality. Tried to return only to be told item was non returnable. I was given two choices - 50% of item value in form of coupon or 30% of clothing value money refund. Took the 30% and vowed never to use mini in the box again.
MiniInTheBox 回复2022-12-28
Hi Rob,
Thank you for leaving a comment. We apologize if you've received an item that didn't meet our quality standards. Upon looking your case, I've found that 1 of the CS agents dealt with the problem earlier. The problem with the jacket wasn't apparent on the picture, but we gave you the benefit of our doubts and proceeded with a full refund, without having to return the product. Rest assured we will further investigate this issue with the supplier.
Can't return.Product is too big and wrong shade so…
Product is too big and wrong shade so i've been trying to return it. At the end of the process, which took a while to work out , it says that I need to check my e mail format. My e mail is correct and i have tried it several times.
MiniInTheBox 回复2022-12-23
Dear Susan,
Thank you for leaving a comment. We are sorry that you couldn't request a return from the account. Don't worry, we accepted your request, please find our email (ticket #27787114) with the instructions to return the package!
I ordered a fancy dress outfit on the 27th November and still no outfit. It is impossible to contact this company as their website takes you in circles with no answer regarding your order. The company responded stating there was a help centre with a support button to submit a ticket which I still have not found. The parcel did eventually arrive yesterday which was too late as the event had already happened. Having said that the sizing is way off. I am a UK 8-10 and having read the sizing I ordered a medium. I can hardly get the outsit on despite the measurements on the website leading me to believe it would fit. Do not order from them!!
It should be interesting to see if I can return it!!
Have tried to return the item and low and behold when I followed the link to return and completed the reason nothing registered so I am unsure if the return is activate or not. Absolute nightmare from beginning to end. DO NOT USE THIS COMPANY!!
MiniInTheBox 回复2022-12-16
Dear y Sandra Owen,
Thank you for reaching out to our customer service. We apologize for the troubles. Customers can easily reach out to our customer service, look for the 'help center' icon situated on the main page, there you will see the option to submit a support ticket, or have a chat session (MON➜SAT: UTC-5 9AM to 8PM). We are glad to tell that your package is currently being handled by RoyalMail, they are actually preparing your parcel for delivery, please check the tracking website from the link below:
https://www.royalmail.com/track-your-item#/tracking-results/WB179875981GB
I have been trying to return my order and nothing is happening. I have filled out the return form many times but it won't let me submit the form, telling me to check my email address format even though the email address is formatted correctly. There is no way to actually contact them to ask for some assistance. This definitely feels like a scam!
MiniInTheBox 回复2022-12-16
Good day Varsha Parmar,
Thank you for leaving a comment.
We are sorry for any troubles experienced. Returns are freely accepted, first step is to sign in to your account, select the order in 'my orders', request a return. Can you tell us what kind of error message you got when trying to request a return? In any case don't worry please, we'll gladly guide you through the procedure, and refund the total order value once we confirm the return of the goods! Please check your mailbox, we've send you an email (ticket #27691426) with further details.
it never gave me a place to put in the 10% off code, never gave me a date of arrival
MiniInTheBox 回复2022-12-16
Hi,
Thank you for reaching out to our customer service.
We are sorry to hear about the difficulties with applying the coupon. These need to be filled in at a designated field during check-out. No worries, we are more than happy to refund you back the coupon value! Please reach out to our customer service, tell us know the coupon-code that you've intended to use, we'll be sorting this issue very quickly! Also make sure you don't miss our notification emails, which include a tracking number, to give an approximated date of delivery.
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