MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
Reviewers had a great experience with this company. Many customers frequently mention that the official online website is extremely easy to navigate, allowing shoppers to quickly find the exact products they need. People also deeply appreciate the remarkably smooth ordering process, helpful size descriptions, and reasonable prices offered across various lifestyle items.
However, some customers also noted that certain items did not match their online expectations, mentioning poor product quality or unexpected extra fees. A few reviewers were quite disappointed, reporting that purchased goods looked completely different from the website pictures or fell apart quickly during normal daily use.
I haven’t received the item I ordered and it has been quite a while …. There is no one on your web site to talk to about it or email about it ….terrible communication …..you don’t even disclose where you are based in the world or your address you are registered to ……I wish I have ordered this in the uk now where I live ……
MiniInTheBox 回复2022-12-14
Hi Phyllis Davis, Thank you for leaving a comment. We are very sorry about the inconvenience caused. We've taken care of your request, and emailed you (ticket #27656788) to help assist you with this. The ticket message will be sent to your email related to your account. Please check it out, we'll be awaiting your response.
Beaucoup de "page inaccessible" rendant la recherche difficile.
MiniInTheBox 回复2022-12-07
Bonjour,
Merci d'avoir laissé un commentaire et pour avoir apporté ce problème à notre attention. Nous mettons tout en œuvre de ranger les produits dans des catégories correspondants. Cela permet nos clients de facilement retrouver les articles, avec l'aide de notre moteur de recherche intégré. Prière d'accepter nos excuses pour l'inconvenance, nous avons demander a notre service informatique de vouloir vérifier ce problème.
checkout was brutal...too much activity with "available coupons
MiniInTheBox 回复2022-12-07
Dear Ann Shaver,
Thank you for rating our store. We apologize for the difficulties experienced while proceeding to check out. Coupon should be applied automatically before proceeding to payment, however, we've found there weren't any coupons added to your order. No worries, we are more than happy to refund you back the coupon value. Please reach out to our customer service and tell us the coupon-codes that you've intended to use. Trust me we are able of sorting this issue very quickly!
Please ask me to rate the experience once we receive the items and after the delivery is here. I will be happy to rate 5 stars once we have the items if they are as agreed.
Poor quality dress. Sizes are way off. I ordered a size M midi dress, length was fine but it’s almost square shaped, the long sleeves were super tight. Why would someone use white colour thread on a red dress at hems? Poorly made, uneven sizing. I had to spend $40 alterations to make it wearable. Mind u the dress wasn’t cheap, was almost $60 for a casual dress (i needed a red dress n saw the multiple red hearts print dress to be quite good design that met our office xmas party so I bought it), didn’t end up wear it cuz of the poor quality n bad sizing.
MiniInTheBox 回复2022-12-07
Dear Kylie Tran,
Thank you for leaving a comment. We are troubled to read that you are unsatisfied with the quality of the dress. We are committed to selling good quality products at an affordable price. Please reach out to our customer service from within your account, we will make a case, help request a refund from the supplier. Based on the details provided there shouldn't be any trouble obtaining an immediate refund!
I purchased a gold sequin dress for a Christmas party. The dress arrived with patches where the sequins had already fell off and it is cheap and poorly made. Looks nothing like the photo advertised on their website. I have been trying to contact customer service for over two weeks now to request a full refund. They’ve asked me to send photos in and I have multiple times, and this still has not been sorted. And I have still not received a refund. I was told previously that I would also need to pay the £12 shipping fee to send it back which is disgusting. The website is false advertisement and the customer service is even worse!!!
I ordered pillow covers. The advertisement for the cases shows different backgrounds for each pillow to highlight the design; however, when I received the product, the designs for all of the pillow covers were all the same! I paid (including the shipping charge) $30.99 for the covers. I returned the covers to the return address on the package, but then was informed that the items were being returned back for me to ship to China for a possible $40 cost on my part??? Simply do not do business with this company.
I have paid for a product but cannot find it anywhere in my account money is off my bank think this is a scam
MiniInTheBox 回复2022-12-01
Hello,
Thank you for leaving a comment. Sorry that you couldn't find the order listed in your account, do not worry, we're here to help. Have you already reached to our customer service? Also check for our confirmation emails, which are sent after receiving the payment, and a second one after we shipped the parcel. There shouldn't be anything of concern, we have been in business for 15 years, with many satisfied customers that found us among our direct competitors. Hoping to hear from you!
I ordered a hoodie on 21st November. I cannot find my order to track where my package is and cannot contact supplier as I have to click on my order first - but the order is not showing on my account.
Any-one else have this experience or how to get in touch? Very frustrating!
The company sends defect products with the hope the client doesn't return them becausr of shipping costs ... actually that is the scam. They can't improve beside stopping or sending correct products!!!
So be aware
MiniInTheBox 回复2022-11-25
Dear Tom,
Thank you for leaving a comment on our page. We are very sorry to learn that the product was received defective. Have you already reached out to our customer service? There should not be any reason of concern, we will guide you with the return procedure, whilst we will take the return shipping costs on us, help you obtain a full refund or replacement the soonest!
UWAGA na gigantyczne koszty zwrotu towarów kupionych od Miniinthebox.com do Chin (ATTENTION to the gigantic costs of returning goods purchased from Miniinthebox.com to China)
Dzień dobry.
Uważajcie Państwo na tą firmę. Omijajcie ją szerokim łukiem.
Zamówiliśmy dwie sukienki. Cena łacznie 455,01 PLN. Przyszły szybko.
Jedna z dość dobrego materiału, ale krój fatalny,
nie majacy nic wspólnego z normalną sylwetką. XL w biodrach,
XS w biuście.
Druga sukienka krój dobry, ale wykonana ze szmato-flizeliny, okropna w dotyku.
Reasumując otrzymaliśmy towary absolutnie nie nadające się do użytku z czego firma musi
sobie zdawać sprawę. Obie sukienki nie były zapakowane fabrycznie
i prawdopodobnie były ze zwrotów.
UWAGA: Aby zwrócić towar trzeba odesłać go do Chin, wyłącznie przesyłką pocztową,
za około 50 USD. Po paru miesiącach można liczyć na zwrot pieniędzy.
Informacja o konieczności odesłania towaru do Chin jest na stronie firmy, my tego nie zauważyliśmy.
Od lat kupujemy wiele rzeczy przez internet, ale to nie są europejskie standardy.
Proszę korzystać z naszego doświadczenia.
Good morning,
Please be careful with this company. Give her a wide berth.
We ordered two dresses. Total price PLN 455.01. They came quickly.
One of quite good material, but fatal cut,
nothing to do with the normal figure. XL in the hips,
XS in the bust.
The second dress is a good cut, but made of rag-fleece, terrible to the touch.
To sum up, we received goods that are unusable, which the company must have to know. Both dresses were not factory packed
and they were probably from returns.
NOTE: To return the goods, you must send them back to China, only by post,
for about $50. You can get your money back after a few months.
Information about the need to send the goods back to China is on the company's website, we did not notice it.
We have been buying many things online for years, but these are not European standards.
Please use our experience.
MiniInTheBox 回复2022-11-24
Dear Daf,
Thank you for leaving a review on our page. We are very sorry to learn that the order wasn't satisfactory. Upon looking previous correspondence, we're afraid that a misunderstanding could have occurred. The return request was accepted for both dresses, based on the black dress not fitting, and a dislike of the fabric for the green dress. At first the agent responded by asking more details, to help us understand why the products didn't meet your expectations. Based on the response we got we determined that the products didn't have quality issues, and proceeded by providing the return instructions. Please accept our apology if this was a misjudgement from our part, if you can send us some photos as evidence, then we can request an immediate refund from the supplier, without the need of returning the dresses back. Anyway, feel free to follow our return instructions if this is more convenient, the warehouse quality-checks all outbound and inbound parcels, should they find the slightest issue, then we'll cover your shipping costs both ways! To further save on postage we recommend returning with the cheaper shipping options. For any doubts please don't hesitate to reply our emails, we stand on quickly resolving this!
Ordered a dress. It arrived when promised. It was £25 plus £5 postage. I know I paid about £30 in total. The dress is nothing like the one in the picture. I thought it looked like a knitted dress. It's cheap polyester, lots of long cottons hanging off. Nasty hems. Also the highest button was much lower in the picture than the actual dress. Which makes it very unsexy. It's more like a £10 dress from China. I'd try to send it back but looks like it will cost me £7.45. And judging by the other reviews it'll be a wild goose chase to send back which I haven't got time for.
MiniInTheBox 回复2022-11-16
Hi Vivienne Williams,
Thank you for leaving this comment.
We are troubled to learn about this disappointment purchase. We are committed to selling good quality products at an affordable price, seems we completely missed the mark with the dress.
We just submitted a full refund request in our system. If you haven't paid to Klarna yet, Klarna will cancel the transation within 1-2 business days. If you paid already, it normally takes a few days longer for you to receive the refund in payment account.
The sourcing manager assured he would be taking appropriate measures against the supplier.
Hope to serve you again in the future!
miniinthebox.com Customer Service
Received a coat from this company that looked NOTHING like the one advertised. The colour is different. The quality is appalling. It looks like a cheap reproduction of the one advertised It's not even lined! I can't get through to customer service. I've been trying since I got the coat 3 weeks ago. Awful, awful service. I see others have experienced the same. Anybody have a contact email address for Customer service as the links on their website don't work and there's no contact details on their website? I guess they don't want us returning their shoddy goods.
Reply to Miniinthe box:
Yes, I would’ve expected the returns process to be straightforward, but apparently not. The problem lies in actually requesting the return. For the past few weeks, the “Return” button wasn’t’ working, so I could get no farther. Now it’s working and I explain my issues, but when I get to the end of the form, with photo attached for clarification. and press on the “Submit” button, THAT’S not working. So my request has never gone through. It has not reached Customer service at all, because of an issue with your website.
I haven't missed any emails, as none have come through.
Update:
I went back in again today to see if I could submit my complaint and got a notice to say that I've been reimbursed! Thank you MinInthebox. Much appreciated.
MiniInTheBox 回复2022-11-11
Hi,
Thank you for leaving a comment. We regret hearing about the troubles while trying to return the coat. We firmly believe returning products should be straightforward, with numerous packages being returned on a daily basis. The first step is requesting a return from the account, you'll receive an immediate confirmation, followed by an email within the next 24h from a customer service agent that will gladly guide you through our return procedure. Make sure you didn't miss our emails, as it happens these end up in the spam folders. All correspondence can also be viewed directly from the account. Hoping to hear from you soon!
Ordered a dress. Dosnt look anything like photo! Very poor quality. I’ve seen cleaning cloths made of better fabric. Trying to return is a nightmare!!! Have tried asking for return address and each time they try to give a deal to retain it. Have to pay for return to China. Strange how when it was sent from an address in Birmingham why it has to be returned to China.
MiniInTheBox 回复2022-11-10
Update
------------
Dear Lynda,
Thank you for having added the order details with the review. Upon verification we've found that the problem was dealt with earlier, please check your inbox, the full refund was made to your paypal account, don't worry about the dress, we negotiated with the supplier, as mentioned in the ticket it doesn't need to be returned. Hope we can serve you again!
---------
Good Day Lynda,
Thank you for leaving us a comment. We are sorry to read about this very unhappy shopping experience. We offer guarantees to our customers, that all products are of high quality, which cannot look any different from the pics on our webshop. Returns are also freely accepted, so it looks that there's a misunderstanding. Rest assured, should we find anything less appealing with the received dress, that we'll gladly offer a refund, including the return postage to send the parcel back. Unfortunately we don't operate a return warehouse in Birmingham, the address you saw probably refers to the royal mail warehouse. Actually, the postal tariffs are not high, a dress weighing less than 0.5kg can be returned to China for as little as 7.45 GBP, please find the tariffs on the link below:
https://send.royalmail.com/send/youritem?country=CHN&weight=500&weightUnit=G
Swimsuite did not look like photo. Ordered in standard English size10 and was far too small. Trying to return is a nightmare. Have tried asking for return address and each time they try to give a deal to retain it. Have to pay for return to China. Can't understand when it is sent from an address in Birmingham why it has to be returned to China. This is the third time I have had poor service from companies in China. No more buying from there.
MiniInTheBox 回复2022-11-03
Dear Don P.,
Thank you for leaving a comment. We apologize that the swimsuit wasn't satisfactory. We would like to help you make a claim, but couldn't find any previous correspondence when checking the records. Can you please contact the customer service from within the website? The products can't look different in the slightest way from the pictures shown on the website, rest assured the sourcing manager will take strong measures against the supplier, we'll make sure you obtain a straight refund without having to return the swimsuit to our warehouse! It will also help us improve our offers, by seeking better suppliers. We are looking forward to hearing from you.
SELECTION OF THE PRODUCTS BY SIZE AND OBJECTS- so you dont loose a hole day to check for a product ( I was looking for bags and the photos that came out were of shose, etc)
FAST OF THE SITE
As I forgot my password, I was ASK FOR RESET BY EMAIL. but I RECEIVE AFTER 30 MINUTES THE NEW CODE.
Ordered my dress 5 weeks ago!!! To date no sign of it!! The event that I purchased for has been n gone n still no dress.
Let’s hope someone see this as I can’t find anywhere else to get in touch with the company
MiniInTheBox 回复2022-10-29
Dear Yvonne,
Thank you for posting a comment. We sincerly sorry for the long wait, and that the occasion to wear the dress has already passed. Such delays are quite unusual, have you already tried to contact our customer service from your account? We are afraid that there could be a delivery issue, the logistic department will be eager to have a closer look at this. Please don't worry, we'll be offering you a straight refund after having received your request. Hoping to hear from you soon!
didnt like that had had to register to buy i wanted guest checkout
MiniInTheBox 回复2022-10-06
Hello,
Thank you for leaving a comment. We regret learning about the troublesome experience. At this moment it isn't possible to order as a guest, since we require a minimum of information to ensure our packages promptly reach their destination, but also, so you could easily reach our customer service, should there be some kind of assistance required.
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