MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
Reviewers had a great experience with this company. Many customers frequently mention that the official online website is extremely easy to navigate, allowing shoppers to quickly find the exact products they need. People also deeply appreciate the remarkably smooth ordering process, helpful size descriptions, and reasonable prices offered across various lifestyle items.
However, some customers also noted that certain items did not match their online expectations, mentioning poor product quality or unexpected extra fees. A few reviewers were quite disappointed, reporting that purchased goods looked completely different from the website pictures or fell apart quickly during normal daily use.
One of the worst qualities i've seen for shirts.
Very low resolution of the prints.
DO NOT ORDER FROM THIS SITE.
MiniInTheBox 回复2022-07-01
Dear Mikael,
Thanks for leaving us with a feedback.
We apologize that the print quality of the shirt's was less than accepatble. We try sourcing the best quality clothing. Can you please send a few photos for us to confirm the problem? Rest assured we will take full responsibility and offer an immediate full refund after confirming the problem!
We have send you an email (ticket #26331229) to further handle this problem. Please don't worry, we are confident we can help you quickly resolve this!
We are looking forward for your reply, hearing from you,
MiniInTheBox Customer Service Team
Hi
Don't order anything from this site because they want to sale only they don't want to refund to customers if not happy about the items. I returned two items they was saying did not receive the item when I asked every times so I will not recommend to anyone this company.
MiniInTheBox 回复2022-07-01
Good day,
Thanks for leaving us with a feedback. Sorry to hear about your dealings with our company. After checking I've found out that we already proceeded with a refund of the total order value, you might have missed our earlier sent email, please check the ticket #25707152. Should you have any questions or doubts, then we'd like to hear from you.
Always a pleasure to be at your service!
MiniInTheBox Customer Service Team
I was very disappointed you gave me a coupon because of the order that couldn't be filled so I re-ordered different shirts and they coupon couldn't be use because Expired (Expire Date: 01/01/1970) this was the expiry date that was on it. This is 2022 my grandchildren weren't even thought of in 1970, I hadn't even had children then.
Apply
15% OFF
MiniInTheBox 回复2022-06-22
Hi,
Thank you for leaving a comment. Please accept our apologies for any difficulties while trying to apply your coupon. Please note each order is restricted to the usage of 1 coupon only. When checking the order details, I've found out that you've already applied a different coupon. For your order you've received a deduction of CAD 3.04 on the total purchasing amount. If you have more coupons, then you will need to make another order to receive the 15% discount.
We have sent you an email (ticket #26248509) with further details. If you have any questions or comments, then we'd like to hear from you. We are always happy to help!
found website confusing and still not sure I've ordered the correct colour and model.
MiniInTheBox 回复2022-06-22
Hi,
Thank you for posting a feedback. After verification, we've found you've ordered a mobile phone case, in the colour blue, suited for the Samsung Galaxy A8 2018 version. For reference we will copy the order details below:
[Color:Blue| Compatible Models:Galaxy A8 2018|]
Please double-check if we got your order right! Should there be problems, then you can easily contact our customer service from the account! We're always eager to help!
Purchased a pair of shorts that upon delivery I found to be of poor quality. After submitting my return request I was asked to explain in detail why I felt they were of a poor quality with the aid of a photo!
My response was simple, poor quality falls into the category of ‘I don’t like the them and I would like to return’.
Since I gave my reply I’ve been completely ignored with regards to my return.
I’d advise to proceed with caution when purchasing from this company. Look for the warning signs. (Please see above).
0/5 stars.
MiniInTheBox 回复2022-06-09
Hi Alex,
Thank you for leaving a comment. We regret having let you down with this order. Upon looking at the earlier correspondence, I saw that you've requested a return of the shorts, the reason mentioned was "Very low quality product for the total cost". We feel very sorry for this, since our business model is selling high quality products at an affordable price. We instantly replied to your request, by asking to describe the problem in more details, which was a logic response, since it would help claim back a refund from the supplier. We regret we couldn't obtain more details, resulting in difficulties for us internally. In any way, we stand behind our customers, proceeded with a full refund without the need of returning the item. You may look on your PayPal account, the amount was already refunded, without the need of having to return the shorts. The sourcing manager was also urged to take this further with the supplier, to ensure substandard goods are removed from our store. Hope you found we dealt with this in a correct manner.
Bonjour,
Merci pour avoir laissé un commentaire. Vous pouvez faire vos achats avec confiance, nous garantissons que les paiements se font dans un environnement hautement sécurisé. Vos données sont cryptées, elles ne sont donc pas accessibles à des tiers. Pour la sécurisation de vos paiements en ligne, nous faisons appel à la société Adyen, sur ce point il n'y a absolument rien à craindre!
I wanted to ship to different address than billing address. Did not get option for that. I hope it gets sent properly. I do not know.
MiniInTheBox 回复2022-06-02
Hi,
Thank you for leaving a comment.
There are various ways to enter your address on our website. The first method is by going to the 'Address Book' directly. There you can input 1, or multiple different delivery addresses, which can be different from the billing address. Please click on the link below, you will be directed to the address book:
https://gw.lightinthebox.com/index.php?main_page=manage_address&prm=1.17.153.0
In addition, when proceeding to check-out, you can either input a whole new address or select 1 of the preregistered addresses from your account.
Having difficulty getting a refund for a damaged hat - very disappointed and out of pocket at present.
I have received a damaged hat today and this company is making it very very difficult to help me to return it! Several emails later - I have decided to contact customer services to help get my refund. If this is their after sales services, I will not be buying from this company again. I await my reply from customer services.
Very disappointed.
MiniInTheBox 回复2022-05-28
Hello,
Thank you for leaving a comment on our page. We'd like to apologize for having faced a disappointing shopping experience. When looking at the previous correspondence, we've found that one of our agents already dealt with the problem. Our company took full responsibility by operating a full refund, the hat doesn't need to be returned. Please verify your PayPal account for further details. For any other issues, you can always contact our customer service from your account.
I ordered and paid for two items on 12th march 2022, I am still waiting for delivery? Why is it taking so long?
Oooops, I was too quick with my last comment. Less than two hours after posting it, guess what….my purchase was delivered.
Amazing???
MiniInTheBox 回复2022-05-28
Hi Phillip,
Thanks for leaving this feedback. We apologize that you have been waiting since March to receive this order. There seems to be quite a misunderstanding, because I can see that your order was made on the 12th of May, which in turn was delivered within promised schedule. Keep in mind we didn't have any of the products in stock, these had to be purchased from one of our external supplier, that's why it took us 6 days before we received the items. Your parcel was dispatched on the 18th of May, and delivery took another 8 days. For any questions, please don't hesitate to contact our customer service from your account. Always a pleasure to be at your service!
A month ago I bought an item of clothing from Lightinthebox. Horrid. But when I went to return it they said I had to post it to China (!!!) and I was better off keeping it and they would give me 15% of the item cost. £3!
Then recently I ordered a jacket for a June wedding from Miniinthebox not realising they are an offshoot of Lightinthebox. How stupid am I. I received the jacket today and it is tiny despite me ordering my usual size. Their customer services say the cost of posting it back to …..China…is so expensive that I would be better giving it to a friend (!!!) and taking their offer of 20% off a new one. Can you imagine Amazon or a British company getting away with this.
They said they modelled their clothes on Chinese people so the sizing is small. How are we meant to know this? All the models on the website are white western. NOT Chinese
MiniInTheBox 回复2022-05-12
Hello,
Thank you for leaving a comment on our page. We'd like to apologize for having faced such a disappointing shopping experience. You might have missed our last response, as we offered a full refund without having to return the item. Please verify your PayPal account. We've found the order was delivered timely, we've received your payment on the 3rd of May, and the package reached you merely 7 days later on the 10th. It's also worth noting our sizing will run small compared to your habitual UK size. You'll find all product's exact measurements are indicated on the size chart, which helps choose the size of the clothing accurately. Feel free to reply to our email directly (ticket 25868556), should there be any other issues.
Always a pleasure to be at your service!
MiniInTheBox Customer Service Team
Hi,
Thank you for leaving a comment.
Free shipping is currently offered for orders exceeding the amount of $19, however, it's limited for certain product categories, more details can be found when clicking on the banner on top of our webpage. We might offer free shipping to other product categories in the near future, to not miss out we recommend visiting our store at regular intervals!
For any questions, please don't hesitate to contact our customer service from your account.
Always a pleasure to be at your service!
MiniInTheBox Customer Service Team
i did read the reviews. i placed a small order, THEN i found out it was light in the box/mini in the box!!
I had already deleted light in the box for past discrepancies, pathetic results & a refusal to refund a fake product from what was actually ordered🙄
So now I really hope the order actually turns up. dont worry, i will definitely let you know
MiniInTheBox 回复2022-04-30
Good evening,
Thank you for leaving us with a feedback.
I've checked, we received the payment yesterday, your order is now in the processing phase, and should be shipped out no later than 6th of May. The reason we can't immediately ship the package is because the shirts have to be ordered from an external supplier. Once we ship your package we will send you an email that includes the courier name and a package tracking number for your reference. For any questions, please don't hesitate to contact our customer service from your account.
Always a pleasure to be at your service!
MiniInTheBox Customer Service Team
I would prefer to rate you after I receive the goods. Thanks
MiniInTheBox 回复2022-04-24
Hi,
Thank you for leaving a comment!
As this is your 1st order, we can understand that you are eagerly awaiting to receive the product. Please accept our apology for the eventual disturbance caused by the early invitation to review your order. For any questions, feel free to contact our customer service from within the account.
Always a pleasure to be at your service!
MiniInTheBox Customer Service Team
Advertised free postage/shipping but I was charge for postage and insurance.
However, selection/order and purchase process was easy to follow.
MiniInTheBox 回复2022-04-20
Hi Ian,
Thank you for leaving a comment. We are afraid that a misunderstanding has occurred at the time of making this purchase. The free shipping only applies for the product categories phone cases or tablet covers. Unfortunately, you've ordered a jacket, a product category which doesn't have the free shipping promotion. You will find a red banner on top of our webpage stating in capital letters: 'cases&covers Free shipping'. Instead for this item, we offered a 60% discount on the product price. Should you have any questions, then please don't hesitate to contact our customer service directly from the website.
Always a pleasure to be at your service,
MiniInTheBox Customer Service Team
False advertisement
1) Orders over 19 free shipping and yet I was still charged for
shipping
2) I emailed customer service more than 48 hrs ago and still have
not heard from them.
MiniInTheBox 回复2022-04-17
Hello,
Thank you for leaving a comment.
We are very sorry for the inconvenience caused. The free shipping currently only stands for mobile phone cases or tablet covers, however the product you've ordered doesn't fall in this category. When looking on our website you will find a big orange banner with written 'cases & covers' in capital letters. Also we like to apologize that you have been waiting for our response. However I couldn't find your emails, it remains unclear how you've tried to contact us. The easiest way to reach out, is by clicking on the 'help center icon'from your account'. First, we will send an immediate confirmation, followed by a reply within 24h from a customer service agent.
We have sent you an email (ticket #25640745) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Always a pleasure to be at your service!
MiniInTheBox Customer Service Team
Impossible to get a refund from this company. Avoid at all costs. I ordered a Security Wi-Fi peephole camera for €73.54 Firstly, it came with instructions for a completely different type of camera. Then it would not pair with my iPhone. Basically it does not work. I have sent numerous emails to them over the past two weeks trying to get a refund. I am happy to return it and pay the postage but they will not even respond to my emails. An automated response is all I receive. It’s disgraceful they can get away with this, they are scam artists. Please Do not waste your money on this site. I wish I had known how bad they were. If this helps even one person from wasting their money, it’s worth posting.
MiniInTheBox 回复2022-04-20
Hello,
Thank you for leaving a comment on our page. We'd like to apologize for having faced a disappointing shopping experience. When looking at the previous correspondence, we've found that one of our agents already dealt with the problem. Our company took full responsibility by operating a full refund, the camera doesn't need to be returned. Please verify your bank statements, the total purchasing amount should already have entered on your bank account. For any other issues, you can always contact our customer service from your account.
Haven’t received my order and they won’t refund me for it either not happy :(
MiniInTheBox 回复2022-04-07
Dear Abby,
Thank you for leaving a comment.
We are sorry to learn about your disappointment. After checking, I've found that your package arrived since yesterday at your local distribution center. The courier will be making attempts to deliver your package any moment now!
you can follow the package on the tracking link below:
https://t.17track.net/en#nums=H0250A0000385407&fc=100018
Please don't worry, in case you really don't want to receive this order, then you may refuse the parcel upon delivery. We will immediately proceed with a full refund once you were able to do this.
We have sent you an email (ticket #25557180) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Always a pleasure to be at your service!
MiniInTheBox Customer Service Team
The product arrived too late then when I asked to return it I was told it was too expensive and to keep it (when I have no use for it) and they would offer me a 10% refund. I said no and was then told I'd get a 15% refund. Again I said no and haven't had a response in 3 days. Awful would not recommend if you think you may have to return an item.
MiniInTheBox 回复2022-04-03
Hello Pauline,
Thank you for leaving a comment.
We apologize for all inconveniences caused. After verification, we found that your parcel was delivered 1 day later than promised. Based on this, we decided to offer a full refund, without you having to return the product back. We invite you to check your mailbox (ticket #25503357) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
Always a pleasure to help!
miniinthebox Customer Service Team
I ordered two spider tripods in October, and they arrived in a timely way; however, I didn't examine the contents carefully until after the holidays to notice that clamps were missing. Early this month (March) I followed up with an email requesting clamps and with instructions to charge my same credit card for them because I couldn't assert or prove that they were not in the original delivery. I received no response, so I've just placed a separate order for clamps. Henceforth, I'll inspect packages timelier and more carefully.
MiniInTheBox 回复2022-03-30
Hello John,
Thank you for leaving a comment.
We are very sorry for the troubles caused. I've checked, unfortunately until now we didn't receive any of your emails. The easiest way to reach out is by clicking on the 'help center icon'from your account'. First, we will send an immediate confirmation, followed by a reply within 24h from a customer service agent. Even the missing parts couldn't be proven, we would have found a quick way to obtain the missing clamps from the supplier! Since you've already reordered 2 new tripods, it will be the simplest by just fully refunding your latest order.
We invite you to check your mailbox (ticket #25521771) for more details. Rest assured that the warehouse was also urged to thoroughly QC your package this time, to ensure no accessories are missing!
Always a pleasure to help!
miniinthebox Customer Service Team
I ordered a purple flip phone cover for my s10 galaxy phone money debited got no confirmation email which is very unusual don't know 🤔 what to expect now left dangling mid air
MiniInTheBox 回复2022-03-25
Good day,
Thank you for leaving a comment. We understand if you are impatiently awaiting to receive the mobile phone cover. You will receive 2 confirmation emails, a first once to confirm receipt of your payment, followed shortly by a second email which will include the tracking number + other updates regarding the delivery. Please you check your mailbox thoroughly, as it happens our emails end up in the spam folder. Additionally, you can log in to your account, and reach out to our customer service, we'll try our best to address any of your concerns!
Always a pleasure to be at your service!
MiniInTheBox Customer Service Team
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