MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox（miniinthebox.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 976 条用户评价，属于活动与娱乐分类，口碑一般。20% 的评价为 1 星，差评比例偏高；商家回复了 63% 的差评；评价主要围绕产品、使用体验、价格。数据最后更新于 2026-10-24。
Reviewers had a great experience with this company. Many customers frequently mention that the official online website is extremely easy to navigate, allowing shoppers to quickly find the exact products they need. People also deeply appreciate the remarkably smooth ordering process, helpful size descriptions, and reasonable prices offered across various lifestyle items. However, some customers also noted that certain items did not match their online expectations, mentioning poor product quality or unexpected extra fees. A few reviewers were quite disappointed, reporting that purchased goods looked completely different from the website pictures or fell apart quickly during normal daily use.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Bet the team that reads these filters through all the "bad" reviews But your website is hard to navigate with no good filtering options. Almost all the pictures are clickbaity or poorly photoshopped. I regret putting my phone number into this site because i feel as if its going to be used for your advertising... So yeah...
Too complicated to order and no opportunity to enter code for offered discount of £10.
Hi, Thank you for leaving a comment. Please accept my apologies for not having found where to input your coupon. The code needs to be input at the moment of check-out. For reference, I've added a screenshot below, which shows where to fill in the coupon: https://www.lightinthebox.com/download/25c8415d-7519-41a7-bf6f-d3ee724b6552 No worries, we are more than happy to refund you the amount of £10 back. The amount will be returned to your bank account that was used to pay this order with. You may expect this to appear in approx. 4-6 days counted from today. Furthermore, I'm happy to announce your parcel left our warehouse since yesterday. You may expect to receive your order following 3-5 business days. Tracking Information: www.17track.net/en/track?nums=LV369040682CN&fc=0 We invite you to check your mailbox (ticket #24872524) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts. It will be our pleasure to help you! miniinthebox Customer Service Team
The screen is very wide. I struggled and struggled to reach Check Out, and finally managed it only when I had a brainwave and reduced the print size to 80%
Hi Maggy, Thanks for leaving a comment and for bringing this to our attention. We apologize for the difficulties faced with the payment of your order. If not bothersome, can you please share a few more details concerning the issue you've encountered. Did this happen while trying to pay through the app or the regular website? The technical department will be checking this issue shortly. As for the order, I'm happy to announce your parcel has left our warehouse since this morning. You may expect to receive your order following 5-9 business days. Tracking Information: https://t.17track.net/en#nums=GV770571471GB We have send you an email (ticket #24778513) with further details. Your answer might help us smooth out the payment procedure. Your cooperation and help are highly appreciated! miniinthebox Customer Service Team
I hope the shirt is as nice as the picture looks, the only problem I have is it takes too long to receive it.
Hello, Thank you for leaving a comment! I regret reading you are not satisfied with the delivery speed. For your order, you've chosen our second best shipping method, named 'economyexpress'. This shipping method takes between 5-9 business days to arrive at destination. If this isn't quick enough, then we can put forward our premium shipping method 'expedited'. This option will assure a prompt delivery, but at a higher price. We have sent you an email (ticket #24534506) with further details. We do appreciate that you've chosen our store, and we'll be aiming for your full satisfaction! Happy to be at your service! miniinthebox Customer Service Team
It said that it would be free of charge, for shipping, but I had to pay over 4 punds for it.
Hi Lars, Thank you for leaving a comment. I've looked at this, we currently offer the free shipping for any orders exceeding 171 kroner. You've also ordered sufficiently to be eligible for this offer. It seems that due to a technical problem you were charged the shipping fees, please accept our apology. I saw that you've requested the cancellation of your order. If you agree to keep this order, then we will immediately refund the amount of shipping fees. We have sent you an email (ticket #24205110) with further details. Should you have any questions or doubts, then we'd like to hear from you. Happy to be at your service! MiniInTheBox-Customer Service Team
I like this strap because it is comfortable, the plastic straps are uncomfortable. I also like this strap because you can take out links so it fits perfectly. I like the design and the rose gold suits the colour of my watch face. The strap does lose its colour after a year, but they are quite cheap to replace.
Dear Celeste, Thank you for taking the time to write a review. We are committed selling good quality products at an affordable price. Your order is currently in the processing phase and will be shipped out no later than the 9th of August. We have sent you an email (ticket #24173838) with further details. We do appreciate that you've chosen our store, and we'll be aiming for your full satisfaction! Happy to be at your service! MiniInTheBox-Customer Service Team
would not allow me to go back and add the discount code on the online account when making the order.. not user friendly
Hi, Thank you for leaving a comment. Please accept my apologies for any difficulties while trying to apply your coupon. These need to be filled in at a designated field at the moment of check-out. Given this was your first order, you might have overseen this feature. No worries, we are more than happy to refund you back the coupon value. Let me know (in private) which coupon that you've intended to use. It will help me sorting this issue fairly quickly. We have sent you an email (ticket #24159501) to further help you with this. Allow me to add that we encourage all customers to contact our customer service through the website. Happy to be at your service! miniinthebox-Customer Service Team
Not possible to access acount. To trace shipment you have to log in. When it's not possible to log in or get a new password, you just walk around i circle. To bad. After some trouble, things worked out.
Hey Rolsen, Thank you for taking the time to write this review. We apologize for the difficulties you've encountered and will assist you with this. I was informed by our logistic department that your package is bound to arrive any moment in Norway! You can track it on the page below, without being logged in to our website: https://www.yuntrack.com/Track/Detail/YT2116021266050500 Please ensure that you have requested to reset password of the correct account (vte*****@gmail.com). If you didn’t find this email, then please search with email title or sender’s email address, in case it’s in your junk mail box or other boxes. We have send you an email (ticket #23818166) with further details. Don't worry you can reply our emails directly, in case you still wouldn't be able to login to the website. Always happy to help! MiniInTheBox-Customer Service Team
Hi Sari, Thank you for writing a review on our page. I am sorry for not understanding the reason you gave us a negative rating. Can you please further elaborate on what you mean? Rest assured that we'll try our absolute best accommodating any of your requests! We have send you an email (ticket #23655045) with further details. Should you have any questions or doubts then we'd like to hear from you. Always happy to help! MiniInTheBox-Customer Service Team
It’s take long to come even I paid for express
Hello Ahmad, Thank you for writing a review on our page. I will try my best to assist you with this. This order was made on 21st and parcel dispatched yesterday. Please note the items you've chosen are not readily available in stock and require an additional processing time. Tracking Information: www.yuntrack.com/Track/Detail/YT2114421272176656 You've chosen our second tier shipping method named 'EconomyExpress' shipping method. We promised a delivery time between 4-8 business days. This means you can except to receive this package the latest by the 6th of June. We have send you an email (ticket #23645224) with further details. If you have any questions or comments then we'd like to hear from you. We are always happy to help! miniinthebox-Customer Service Team
Impossible to modify my registered order. Moreover, I wanted to make a single payment for both orders. Impossible.
Hi Marie Claire, Thank you for writing a review and for making these suggestions. Where there is a demand we will listen, if it allows us improving our service. Items can be added to your existing shopping cart by the click of a mouse. It is true once the items were added that it will not be possible to change the specifications anymore. Suffice to return back to the product page and select it the desired colour/size combination. For the second point we currently don't have the option to pay multiple orders at once. It might be worth looking in to this, however at this point we can't see the immediate benefit. In fact to save on shipping costs, we recommend making 1 order instead of dividing it into several smaller ones. We have send you an email (ticket #23538209) with further details. If you have any questions or comments then we'd like to hear from you. We are always happy to help! MiniInTheBox-Customer Service Team
Item took longer than expected. I received the dress 3 days after the wedding. I wear size 2x, but ordered 3x to be safe. It was way to small, I couldn't even put my arms in. I would like to exchange the dress for a different size, but I can not figure out how. It will not take my e-mail, or password. Please help
Hi Miriam, Thank you for writing a review on our page. I am sorry the dress was delivered after the wedding and will try my best to assist you with this. Allow me to mention that sizing issues can be prevented. As our sizes could run small compared to US sizing, we include a detailed size chart on the website. This ensures the correct size can be chosen and allows us selling the clothing to the entire world. --------------------- Please find the measurements of the dress copied from our size chart below size 3XL bust 50¾ lenght 50½ sleeve 11 (https://www.miniinthebox.com/en/p/women-s-swing-dress-color-block-yellow-green-m-l-xl-xxl_p7604374.html) --------------------- You mentioned that you'd still like to receive a replacement. We have the dress available in 4XL and 5XL. Please check on the size chart and let me know what size would suit you best. This way we can quickly rectify this by sending a replacement in the correct size. Now on the subject of delivery times, I found that this order reached you 3 days later than promised. We are sorry for this and fully recognize this being our mistake. Finally we regret you weren't able to reach out to us. Perhaps you forgot your password? Also ensure you are login in under the correct account. Please find instructions how to reset it on the following link: https://www.lightinthebox.com/download/7f9e3b9c-d33e-4ade-943e-03291deb5ca1 We have send you an email (ticket #23503082) to further help you resolve this. Don't worry you can reply my emails, without having to be logged in to our website. We are always happy to help! miniinthebox-Customer Service Team
Could not log in, had to order on my son’s account
Hi Kristian, Thank you for writing a review on our page and bringing this to our attention. I’m sorry that you were not able to login to your account This isn't usual, please accept my apologies for the inconvenience caused. I've informed our technical department and urged them to take necessary steps to check in case there would be problems with our servers. As for your order, it is currently in the processing phase and will be shipped out no later than the 29th of April. Once we ship your package we will send you an email that includes the courier name and a package tracking number for your reference. We have send you an email (ticket #23405948) with further details. If you have any questions or comments then we'd like to hear from you. We are always happy to help! MiniInTheBox Customer Service Team
Do not buy, from this website, it is in China, you cannot return goods as it it too expensive, I was sent a Jacket size 10 but I am an 18, they said it was the chinese pattern sizing even though I clearly requested my size in UK sizing they give you impossible choices, and will not return 30% refund promised, it took 4 months for my jacket to arrive. Daylight robbery , you have been warned. Linda Gillon Update 7th of April Thank you for your reply below, however I did have to wait 4 months as I already said I ordered the item 10th of October 2020. And I did read sizing instructions, it is up to you to send the requested uk size. It is important that you read what the customer is telling you, I should only have to say once! not constantly have to repeat myself. However you have now refunded me my money in full due to all my stress and dissatisfaction, this is very much appreciated and shows respect for customer satisfaction. Thank you
Good morning Linda, Thank you for writing this review and reaching out to us. I am sorry that you feel been let down by our company. Rest assured we take your complaint seriously and I will try to offer you the best possible service. Upon verification I see that you've requested to return of the jacket for the reason that it doesn't fit. . Kindly note to specially avoid sizing issues, we add a detailed size chart for each item and indicated the measurement both in centimeter and inches. We can help you obtain a full refund, however it wouldn't include the return shipping fees. As the jacket isn't high value, my colleague tried persuading you keeping it with a small discount. This was well meant to deduct your loss, I am sorry if you found this to be inappropriate. I can also understand you are unhappy being stuck with an item you can't use. In addition allow me to clarify that the order was delivered within promised schedule . Your parcel was send on the 1st of March and delivered 9 days later on the 10th. Problem was the jacket that you've chosen was not in stock at our warehouse. I regret that it took us for having your order send, due to the supplier being on holiday for the annual spring holiday. My colleague replied your email on the 26th of February and told it would take by the 5th of March the latest for your order to be ready and despatched. Feel free to elaborate why you wrote that your order came after having waited 4 months. Finally we must avoid you feeling unhappy with this purchase. I've also noted this was your first order on our website, and you might not be aware of our size chart and processing times we list on the website. We have send you an email (ticket #23170392) with further details. If you have any questions or comments then we'd like to hear from you. We are always happy to help! miniintheboxCustomer Service Team
Placed my order on 07/01/2021. On 22/01/2021 I got in touch via email for an update, nothing back. I contacted again today 31/01/2021 and was advised the order would be shipped out by 05/02/2021. Ridiculous. I asked for compensation for the shipping costs and was offered a 10% discount code...so I can spend more money with you and not receive my second order either? In the same email I am told my query has been resolved. It most definitely has not been.
Hi Paul, Thank you for reaching out to us on Trustpilot. I am sorry that you have been waiting a very long time for this order to be shipped. I will try to resolve this problem I see that your order was made 1 month ago and the warehouse has already received the tripod. The problem is we are waiting for USB type-c adapters to arrive. As a final offer my colleague suggested to refund 50% of the shipping fees as compensation. We have send you an email (ticket #22784921) and provided several options to handle this issue. Please let us know how you like this to be resolved. We are looking forward for your reply! MiniInTheBox Customer Service Team
I ordered a watch band from MiniInTheBox. The product seemed to have a competitive price and reasonable delivery time. I wish I'd read these reviews - now a month after the tracking information suggested the item had been delivered, it has still not arrived. MiniInTheBox has blamed COVID-19, offered increasing discounts, but still no delivery. Update: a full refund has now been provided
Hi David, We are very sorry that you haven't received your order and would like to check where the package currently is. Can you please tell me the order number, or tracking number of your package? We are looking forward helping you with this! .MiniInTheBox Customer Service Team
Made an order on the 27th November, it’s now the 17th of December and still no sign. Been in contact numerous times, was even told it would be shipped no later than the 2nd of December, despite the emailing being the 3rd December. Either way that was a lie because it wasn’t even shipped until the 9th December! Fast communication when contacted but terrible waiting times for products
Dear Kyle, We thank you for having reviewed our store. Please do not worry, the package has arrived this morning in the UK and will be delivered any moment now! Actually this should already have been received and we apologize that your order was very delayed. Your order will be delivered around the beginning of next week. tracking website: https://www3.royalmail.com/track-your-item#/tracking-results/GV574085744GB We have send you an email (ticket #22354836) with further details. If you have any questions or comments then we'd like to hear from you. We are always happy to help! MiniInTheBox Customer Service Team
I ordered a case for a kindle as a Christmas present. Received email to say it had been despatched and gave option to track the package. Told it could be up to 7 days for order to be received. I have been trying to contact customer services as tracking system has no record of the package existing and when entering their own site, it states I have no order outstanding. Concerned I have been conned. Just want communication to be reassured all is in order.
Dear Martin, Thank you for reaching out to us on Trustpilot. This order was made on the 25th of November and package dispatched 2 days later onthe 27th. You've chosen the 'EconomyExpress' shipping method with a promised a delivery time between 3-7 business days, which means you can except to receive this package by 7 December the latest. Tracking Information: https://www3.royalmail.com/track-your-item#/tracking-results/GV568774926GB The tracking updates for this type of parcel will only appear the moment your parcel was loaded on an airplane direction Europe. Package will arrive in the UK any moment now. You can contact our customer service by login in to your account (***). I assume you've logged in under the wrong account, because you mentioned not having found any orders. Please check your mailbox, we've send you an email (ticket #22087229) with further details. Feel free to reply for further inquiries. We wish you a nice weekend! MiniInTheBox Customer Service Team
They resolved the problems finally. They apologized me and refund all money to me which is concerned about the purchase this time. But the advertisement they are showing on the website is definitely inappropriate and I wasted my time, anyway. I don't need to install "screensaver" on my phone cause I have already used Samsung authentic phone case before this issue happened. The description below is the one before they resolve the issue. Don't buy stuffs with this website. Never ever! Irresponsible customer service. Fake products, too. The shipped item was different from the website they showed and it was defective, too. I complained about it and asked for refund, but they just kept giving me inappropriate answer which was not related to my question and just killed the clock. Also, they charged me international service fee without any notice!!! Of course I asked about it, but they never answered about it as well. Finally, they send me some QR code with some Chinese characters. I asked what can I do with QR code for refund, but no answer so far. I had extremely bad experience from this website. Oh, forgot to say this. I got an email and it showed "Lightinthebox.com". This might be related to MiniInTheBox I think. So, please be careful both website! Don't waste your money for this fraud!
Dear Hyunji Kim, Thank you for having reviewed our website. We are very sorry that this order wasn't satisfactory and I will help you obtaining a refund. From reading the correspondence with my colleague I learn that you wish the time and date to be displayed. I've checked your photos and can conclude the phone case is not wrong or erroneous. The cover frontal flap is transparent, and to obtain the same effect as shown on the webiste, you will need to install a screensaver on your phone that displays the time. The supplier also send you an QR code, which contains such an app. From your review I guess you wasn't able to install it on your phone. Can you please send me a photo of the documents related to the 0.51$ you were charged? This is the first time we hear US customer are charged this and we will need to know why this was charged. It could be a phishing email and I advise you to be very cautious, as USPS doesn't charge to receive parcels. As the phone cover broke will using it we will process your full refund. We invite you to check your mailbox (ticket #21940838) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts. It will be our pleasure to help you! LightInTheBox/MiniInTheBox Customer Service Team
To my great delight after an initial problem with my order I was delighted to receive a phone cover that fitted perfectly. Many thanks for the service.
Dear Lynn Williams, Thank you for writing this review and reaching out to us. The phone cover you've chosen exist in different sizes. It is essential when ordering that the correct phone model is chosen. You simply selected the wrong model, as your phone is the Samsung A71 while the phone case was ordered for the Samsung Galaxy S10. You may check your order details and find following specification: S799614900005--[Color:Brown| Compatible Models:Galaxy S10|] Please check your mailbox, we've send you an email (ticket #21788049) with several different options to handle this problem. Reply this email to let us know how you wish this to be resolved. We thank you for your kind cooperation. MiniInTheBox-Customer Service Team
共 976 条符合条件的评价
Joom
LightInTheBox
Temu
DHgate
MiniInTheBox
Wish
Minilnthebox
Revolut