MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
Reviewers had a great experience with this company. Many customers frequently mention that the official online website is extremely easy to navigate, allowing shoppers to quickly find the exact products they need. People also deeply appreciate the remarkably smooth ordering process, helpful size descriptions, and reasonable prices offered across various lifestyle items.
However, some customers also noted that certain items did not match their online expectations, mentioning poor product quality or unexpected extra fees. A few reviewers were quite disappointed, reporting that purchased goods looked completely different from the website pictures or fell apart quickly during normal daily use.
it says on the site that over 19 its free shipping... 19 what? dollars? euros? potatos? fuggin false advertisement. bonus codes dont work either.
MiniInTheBox 回复2022-03-23
Hello Peter,
Thank you for leaving a comment.
I'm sorry to learn about your dissatisfaction facing your first order. Allow me to help you resolve this.
The free shipping is exclusively offered for cases and mobile phone covers. Customers will receive free shipping when ordering a minimum amount of 19 euros (euros because this was the chosen currency) of products belonging to this category. Your order exceeds this amount, however isn't eligible because you've ordered a shirt. As for the coupons, these need to be filled in at a designated field at the moment of check-out. Please let me know which coupon that you've intended to use.
We have send you an email (ticket #25480325) to further help you resolve this. Don't worry, we will check the coupon and refund the amount accordingly.
We are looking forward to your reply,
MiniInTheBox Customer Service Team
Taken money without providing a receipt/ proof of purchase
I ordered a shirt dress but they have not sent me any email/ message to confirm my order as a receipt. However, within a day I have noticed they have taken the money out of my account instantly. I have no idea as to when I will be receivingy item nor do I have any proof that I made the purchase or an order number as they have not given me an email or anything. This company is dangerous and seems rather bogus beneath it all.
MiniInTheBox 回复2022-03-23
Hello
Thank you for leaving a review on our page.
We understand that you are eagerly awaiting to receive the dress. You will receive 2 confirmation emails, a first once to confirm receipt of your payment, followed shortly by a second email which will include the tracking number + other updates regarding the delivery. Please you check your mailbox thoroughly, as it happens our emails end up in the spam folder. Additionally, you can log in to your account, there you'll find the order details+ ways to reach out to our customer service.
It's always a pleasure to help you!
MiniInTheBox Customer Service Team
Hi Janet,
Thank you for leaving a comment. We offer several shipping methods that will cater to customers with different needs. I've found you've chosen our 'economy express' shipping method, for the price of $3.79. Keep in mind this is our second tier shipping method, the package is supposed to reach you with 5-9 business days. If price is an issue, we can suggest to downgrade the shipping method to economical shipping, and refund the price difference. Should you have any questions, then please don't hesitate to contact our customer service directly from the website.
Always a pleasure to be at your service!
MiniInTheBox Customer Service Team
They gave me a refund only after I posted a review on Trustpilot, but I must admit that they surprised me by doing so because their first answer was that I can give it to a friend if it does not fit- I am talking about a watch band with faulty ending, so it wouldn't fit any watch.
MiniInTheBox 回复2022-03-18
Good afternoon K. Szabo,
Thank you for leaving a comment on our page. We'd like to apologize for having faced a disappointing shopping experience. When looking at the previous correspondence, we've found that one of our agents already dealt with this problem. We took full responsibility, kindly verify if the purchasing amount has already entered on your recent bank statements. We regret learning about a misunderstanding concerning the delivery times. Allow me to point out that for this order you've chosen the 'EconomyExpress' shipping method, with a promised a delivery time between 4-6 business days. Only our premium 'expedited' shipping method would be able to reach you in such short term of 3 days. For any other issues, you can always contact our customer service from the website.
Always a pleasure to be at your service!
MiniInTheBox Customer Service Teaml
Order didn’t arrive. I emailed several times. Was told on 4th Feb package might be delayed and asked to wait longer.
I then emailed 28th Feb and was told my package arrived in January and there was nothing they could do to help me.
I then emailed several times asking for refund as my item did not arrive and was ignored.
I emailed again on 11th March, they replied on the 12th March (today) saying my package might be delayed and could I wait for delivery. Despite being told previously the same thing and then it had been delivered in Jan. Very frustrating.
Thankfully PayPal refunded me no thanks to the customer services of this company.
MiniInTheBox 回复2022-03-13
Hello,
Thank you for leaving a comment on our site. We are very sorry that you didn't receive the order. Your concerns are totally understandable, since Royal Mail indicates the package was collected from a service point on the 13th of January. The logistic manager was urged to look into this, we expect to have more details at the beginning of next week. We regret you involved Paypal, since our services would have helped you obtain a refund after having received the feedback from logistics. Should you have any questions, then please don't hesitate to contact our customer service directly from the website.
Please enjoy your Sunday afternoon!
MiniInTheBox Customer Service Team
1. I offered 5 or 6 clothes, two of them I offered equal T-shirts for my twins (size L), but Miniinthebox sent to me 1L and 1 XXL. I sure it was because they push to costumers some clothes that they was made but they can't sale for long time (big sizes etc.). 2. The clothes look very pretty on the pictures, but in real it is not the same - material is cheap and thin. 3. The site is Chinise but they don't write it in the contact profile in the site. It mean you paid further taxes if you live in EU - duty increase 2 times the price. 4. You must print and fill some formularies about your offer and then the duty zone will admit the clothes arrive to you.
There are some good things about the site: The clothes arrived fast - 1-2 weeks after the offer. The correspondence by the email is exact - the documents for paid prices are exact and they are necessary to present in duty office.
MiniInTheBox 回复2022-03-13
Hello Yasen Kalaydzhiev,
Thank you for leaving a comment.
We apologize for the troubles you've experienced, and I'd like to help you resolve all problem.
We are an international company, that exclusively sells Chinese made goods. As a result, all our parcels are shipped from China. Depending on the destination, the parcel might be subject to custom duties. Customer aren't required to fill in forms, for the majority of countries. This difficulty could concern packages send to your country of residence. However, I'm glad to announce you've subscribed to our customs insurance, which allows a full refund of the custom duties!
We regret that the clothes didn't look as nice as shown on the website. We find this issue intolerable, the products are supposed to be 100% identical compared to the pics on the website. Rest assured, if confirmed by the sourcing manager, that measures will be taken against the supplier, you'll be offered no less than a full refund! As for the sizing, I've found you've ordered a total 4 shirts, 1 XL, 2 M, and a Large. CAn you let us know which one didn't fit? In addition, we indicate all our products with their exact measurements --in both inches and centimetres-- on our website, which ensures the clothing can be ordered accurately.
We have emailed you (ticket #25418904) to further help you with this.
We are looking forward to hearing from you!
MiniInTheBox Customer Service Team
Refund policy designed to frustrate and cost the consumer
I emailed them to tell them I want a refund. They reply saying it has to be within 7 days (why?) and the costs of returning it will be more than the refund, and I have to pay the return postage to China. Thirdly, they say that they will exchange the item, no mention of a refund. They then offer to refund 20% of the value. Completely shocking. Why would anyone ever reorder from a company like this when ASOS returns are so reliable and straightforward. It’s a scam and a way to hook money out of people. They should be ashamed
MiniInTheBox 回复2022-03-09
Hi Florence,
Thank you for leaving a comment.
We stand by that items can be returned hassle-free for any reason. Requests need to be made within 7 days after having received the package. We apologize that an exchange was suggested, since this option was selected when creating a ticket. We also regret that you didn't appreciate our alternative offer to keep the product. However, please don't worry, we will immediately help you return the item for a full refund. The Royal Mail postage fees are actually quite reasonable. You should be able to send a parcel weighing less than 0.5 kg, for the amount of 7.45 GBP.
Please check your mailbox, you will find an email (ticket #25400398) with the return instructions. Feel free to reply if you have any questions or need further assistance with the return process.
It is always a joy to help you!
MiniInTheBox Customer Service Team
Returns are a nightmare tracked mail back to china which you pay for or get 10 or 20% of the value of the item. Don't use and shop local 👎.
MiniInTheBox 回复2022-03-04
Hello Will,
Thank you for leaving a comment.
We regret that you are unhappy with our services. We firmly believe returning an item should be uncomplicated and straightforward. It appears you've requested to return a phone cover of low value. Proceeding with a return wouldn't be profitable, given we can only cover the return expenses for items with quality issues. Considering this, we might try to seek options that are more advantageous. I am sorry if you found our offers unreasonable or inappropriate. However, according to our data, the Royal Mail postage fees are actually quite reasonable. You should be able to send a small parcel weighing less than 0.5 kg, for the amount of 7.45 GBP. The tariffs can be found on the link below:
https://send.royalmail.com/send/youritem?country=CHN&weight=500&weightUnit=G
We have sent you an email (ticket #25371263) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Always a pleasure to be at your service!
MiniInTheBox Customer Service Team
This order took my about an hour to order and pay for two items as the website is so slow.
MiniInTheBox 回复2022-03-04
Hi.
Thank you for leaving a comment. We apologize for this issue. It is highly unusual it took such a long while to have your order completed. If not bothersome, can you specify which step of the ordering process caused a slow-down? This will allow the technicians to have a closer look. Should you have any questions, then please don't hesitate to contact our customer service directly from the website.
Always a pleasure to be at your service!
MiniInTheBox Customer Service Team
Doll didn’t take long to arrive but it definitely doesn’t look as realistic as the pictures. Apparently the doll is reduced from £250 to £130 🤦 this doll should not of cost anymore than £50. It’s like the pictures are of proper realistic dolls and the dolls they send u are cheap imitations. Very disappointed.
MiniInTheBox 回复2022-02-25
Hi Damien,
Thank you for leaving a comment.
We are very troubled that your order wasn't satisfactory. Reborn dolls are one of our niches products, that have been on sale for quite a few years. It would be very serious if the doll we've sent didn't resemble the one that's shown on the website. Can you please provide us with a few pictures as evidence? You can upload the photos together with your next reply.
We have send you an email (ticket #25332225) to further help you with this. Rest assured, we will take full responsibility if we can confirm any issue, and we'll make sure to take appropriate measures against the supplier.
We are looking forward to your reply,
miniinthebox Customer Service Team
Awaiting order. Meant to receive latest friday. Order hasn't yet been processed
I placed my order on 20/2/22 paying extra for 2 -4 day delivery date. Checked today and order hasn't yet been processed. Meant to be arriving Friday. No email address or chat to speak to anyone. Ordered it to wear Friday eve if hasn't arrived I will cancel order
MiniInTheBox 回复2022-02-25
Dear Penny,
Thank you for leaving a comment.
Unfortunately, you've chosen a dress that the warehouse didn't have in stock, it was advertised with processing time of 1-3 business days. I'm afraid it won't be possible to receive your dress for this Friday. We received your order on the 21st of February, parcel was dispatched on the 24th with the 'Expedited ' shipping method, with a promised a delivery time between 2-6 business days. This means you can expect to receive this package the latest by 4th of March.
Tracking Information:
https://www.dhl.com/cn-en/home/tracking/tracking-express.html?submit=1&tracking-id=2521008416
In case you couldn't use the dress for another occasion, then you may return it after having received the package. Please don't hesitate to contact us if you have any questions or doubts, it is always a joy to help!
We have sent you an email (ticket #25332221) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Always a pleasure to be at your service!
MiniInTheBox Customer Service Team
I only just placed my order. Its too soon to know if they are any good yet.
Nice selection of items but I added more things to my cart because it said if I spent over $96.20 I would get $14.80 off but it only took off $7.40 which was for over $66.60 so I'm sorry that I can't give a better rating because of the false advertising.
It also said $10 off if I put in the Code Minisnow so I tried that instead but that didn't happen either. So I'm not real impressed so far!
Hopefully when they come I can give a better score if I get my discount refunded and the items are as they say.
No problem to order tell u later how they wear thanks
MiniInTheBox 回复2022-01-29
Hi James,
Thank you for leaving a comment on our page. We like to let you know that we appreciate that you've chosen our store. Should you have any questions, then please don't hesitate to contact our customer service from the website.
Always a pleasure to be at your service!
MiniInTheBox Customer Service Team
A very disappointed & upset child today when we finally received a leopard costume I ordered ,the size was way too small .Took a while to figure out how to return it. Now waiting on a ticket to return.I’m hoping it is an easy process to return & shipping fee charge is not too much either as the total amount I paid already was €45,it’s my first time ordering on this site.
Latest email I received told me to give it away or choose a refund 10% of the item cost. Never again !!
MiniInTheBox 回复2022-01-26
Hi,
Thank you for writing a comment and reaching out to us.
We feel very sorry to learn that child was so disappointed because the costume was to small. For these situation it's important noting that we sell our clothing with their exact measurements indicated in both centimeters and inches. Seems my colleague tried persuading you keeping it with a 50% discount. I am sorry if you found this to be inappropriate, while in fact this was well-meant. This allows you to reevaluate which options are most beneficial. At the same time, I can understand you are not eager having to bear financial loss on this.
Please check your mailbox, we've send you an email (ticket #25189845) with several different options to handle this problem. Reply this email to let us know how you wish this to be resolved.
We are looking forward hearing from you,
MiniInTheBox Customer Service Team
Terrible quality. The doll is nothing like what is described.
MiniInTheBox 回复2022-01-26
Dear Mary,
Thank you for leaving a comment.
I am very sorry to learn that the doll wasn't at all satisfactory. Would you please describe which aspects of the quality that were less than good? Also if photos will be greatly appreciated, it will allow us to compare the actual product to the one shown on the website.
We have sent you an email (ticket #25189829) to help you resolve this. Rest assured we will take full responsibility if any issues can be confirmed.
Awaiting your details,
miniinthebox Customer Service Team
Hi Ravi,
Thank you for having made a purchase on our website. We offer payments by Klarna for customer located in Norwegian. Did you not receive the option for Klarna Payments when proceeding to check-out? You can change the payment method by following the steps on the link below:
https://www.miniinthebox.com/knowledge-base/c1227/a3004.html?prm=1.34.145.0
Should you have any questions, then please don't hesitate to contact our customer service directly from the website.
Always a pleasure to be at your service!
MiniInTheBox Customer Service Team
Very bad cuality the fotos are far away than reality,I i paid 100 euros for whats looks like jacket(order num 32418706 ),i got kind of sweater bad cuality can cost less than 10 euros in any chines cloth shop here!
MiniInTheBox 回复2022-01-23
Hi Zoubair,
Thank you for reaching out to our customer service.
I am very sorry that your order wasn't satisfactory and will try my absolute best helping you solve this.
The problems you've raised will be considered as very severe. Would you please describe which aspects of the quality that were less than satisfactory? Also photos showing the actual product will be very helpful to make a claim.
We have sent you an email (ticket #25174189) to assist you with this. Rest assured we will take full responsibility if any issues can be confirmed!
Awaiting your details,
MiniInTheBox Customer Service Team
You advertized that I would get free shipping - would not give it to me....
MiniInTheBox 回复2022-01-16
Hi,
Thank you for reaching out to our customer service.
It regularly happens we offer free shipping for a certain selection of items. In your case I am afraid that there could have been a misunderstanding, since there isn't such an offer on the chosen the light bulbs. For reference I will show one example on the link below that shows an item with the free shipping promotion:
https://www.lightinthebox.com/download/c9bcff8f-eb35-4672-9ed7-80cb4e4ad7d0
We have sent you an email (ticket #25142530) with further details. We do appreciate that you've chosen our store, and we'll be aiming for your full satisfaction!
Happy to be at your service!
miniinthebox Customer Service Team
Joom
LightInTheBox
Temu
DHgate
MiniInTheBox
Wish
Minilnthebox
Revolut